**Experienced Part-Time Remote Customer Service Representative – Proxy Season Support**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a key member of our National Campaigns Unit, you'll play a vital role in supporting our clients during the critical proxy season, helping them communicate effectively with their shareholders and achieve their goals. **Job Summary:** We're seeking an experienced Part-Time Remote Customer Service Representative to join our team. As a proxy season support specialist, you'll be responsible for providing top-notch customer service to our clients' shareholders, handling inbound and outbound calls, and ensuring that our clients receive the support they need to succeed during this critical period. **About arenaflex:** arenaflex is a leading provider of business and technology services, accelerating business transformation for our clients. With a team of 80,000 strong, we work with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. We're a strategic partner, helping our clients capitalize on change and master the momentum of technology. **Key Responsibilities:** * Provide exceptional customer service to our clients' shareholders, handling inbound and outbound calls, and responding to emails and other communication channels. * Support our clients during the proxy season, helping them communicate effectively with their shareholders and achieve their goals. * Handle a high volume of calls, responding to shareholder inquiries, and resolving issues in a timely and professional manner. * Work closely with our clients' teams to understand their needs and provide tailored support to meet their objectives. * Collaborate with our internal teams to ensure seamless communication and coordination throughout the proxy season. * Stay up-to-date on industry trends, best practices, and regulatory requirements to provide expert guidance to our clients and their shareholders. **Essential Qualifications:** * High School Diploma or equivalent required. * Minimum of 1 year of customer service experience in a contact center environment, with a proven track record of delivering exceptional customer experiences. * Minimum of 6 months of outbound call experience, with a strong ability to persuade customers to complete tasks (e.g., sales, payments, upgrades). * Clear and professional speaking voice, with the ability to communicate effectively with affluent customers. * Ability to read and interpret call scripts verbatim, with a strong attention to detail. * Proficiency in Microsoft Office products, including Outlook, Teams, and other relevant tools. * Ability to work in a fast-paced environment, with a strong ability to adapt to changing priorities and deadlines. * Ability to work in a stressful environment, with a strong ability to de-escalate situations and maintain a professional demeanor. **Preferred Qualifications:** * Experience working in a proxy season or similar environment, with a strong understanding of the industry and its challenges. * Strong knowledge of regulatory requirements and industry best practices. * Ability to work independently, with a strong sense of initiative and self-motivation. * Strong analytical and problem-solving skills, with the ability to think critically and creatively. * Ability to work effectively in a remote environment, with a strong ability to communicate and collaborate with team members. **Equipment Requirements:** * arenaflex will provide laptops to all agents, which will be shipped to their physical address. * Agents will need to have their own USB headset and 2nd monitor, which can be purchased prior to the assignment starting. * Must have the option to hard-wire into their internet, with a minimum speed of 50 download/10 upload. **Pay and Benefits:** * The pay range for this position is $20.00-$20.00/hour. * Eligibility requirements apply to some benefits, which may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, benefits may include medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave. **Work Environment:** * This is a fully remote position, with the ability to work from home. * Agents will be expected to work independently, with regular check-ins and communication with team members. **Application Deadline:** * This position is anticipated to close on Sep 2, 2025. **How to Apply:** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job