Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Assistance with Comprehensive Benefits and Growth Opportunities
Join the Team Committed to Driving Your Career Forward at AAA The Auto Club Group
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy working with technology? Look no further than AAA The Auto Club Group, a leading provider of membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. We're seeking an experienced Part-Time Remote Customer Service Representative to join our team and provide emergency roadside assistance to our members.
About Us
AAA The Auto Club Group is a dynamic and innovative company that prides itself on creating an inclusive and welcoming environment for diverse backgrounds, experiences, and viewpoints. We believe that our differences make us stronger and are committed to providing a safe workplace for all employees. Our company culture is built on a foundation of enthusiasm, advocacy, and teamwork, and we're excited to welcome a new team member who shares these values.
Job Summary
As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will gather information, provide solutions, and communicate with contractors to ensure timely and effective service delivery. This is a part-time position with flexible scheduling, including afternoons, evenings, and weekends, and offers a competitive hourly rate of $19.00 with shift premium for evening periods and weekends.
Key Responsibilities
Respond to member/customer requests for emergency road service in a call center environment
Obtain information regarding type of service required and provide basic information regarding Emergency Road Service benefits
Perform geographical location spotting to determine potential service providers
Communicate with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtain estimated time of arrival
Enter data into D2000 database and document all relevant details
Notify member of estimated time of arrival and name of contractor
Recognize, promote, and process membership sales opportunities
Verify completed status of call and close out on system
Requirements and Qualifications
Essential Qualifications
High school diploma or equivalent required
6 months of customer service experience in a professional setting
Excellent communication and interpersonal skills
Basic computer skills, including ability to operate and navigate a laptop or PC with multiple applications
Telephone etiquette and effective listening skills
Ability to accurately enter information on a personal computer and perform mathematical calculations
Preferred Qualifications
College level coursework in Business, Marketing, Geography, or other related field
Experience in a call center environment or remote work setting
Bilingual skills (Spanish and English)
Knowledge of road condition reporting terminology and North American geographical relationships
What We Offer
Compensation and Benefits
$19.00 per hour with shift premium for evening periods and weekends
Performance-based incentives
$250 Perfect Attendance bonus after 90-days of incident-free attendance
Comprehensive benefits package, including:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Corporate Incentive Program
Complimentary AAA membership
Employee Referral Bonus
Employee recognition program
Growth and Development Opportunities
Full-time paid Training beginning Thursday, April 4, 2024
Opportunities for career advancement and professional growth
Voluntary overtime opportunities
Work Environment and Culture
As a remote customer service representative, you will work from home and be part of a dynamic team that values flexibility, work-life balance, and employee well-being. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
AAA The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Apply Now
Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in fast-paced environments and enjoy working with technology? Look no further than AAA The Auto Club Group, a leading provider of membership, travel, insurance, and financial services to over 14 million members and customers across 14 states and 2 U.S. territories. We're seeking an experienced Part-Time Remote Customer Service Representative to join our team and provide emergency roadside assistance to our members.
About Us
AAA The Auto Club Group is a dynamic and innovative company that prides itself on creating an inclusive and welcoming environment for diverse backgrounds, experiences, and viewpoints. We believe that our differences make us stronger and are committed to providing a safe workplace for all employees. Our company culture is built on a foundation of enthusiasm, advocacy, and teamwork, and we're excited to welcome a new team member who shares these values.
Job Summary
As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for responding to member requests for emergency road service in a call center environment. You will gather information, provide solutions, and communicate with contractors to ensure timely and effective service delivery. This is a part-time position with flexible scheduling, including afternoons, evenings, and weekends, and offers a competitive hourly rate of $19.00 with shift premium for evening periods and weekends.
Key Responsibilities
Respond to member/customer requests for emergency road service in a call center environment
Obtain information regarding type of service required and provide basic information regarding Emergency Road Service benefits
Perform geographical location spotting to determine potential service providers
Communicate with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtain estimated time of arrival
Enter data into D2000 database and document all relevant details
Notify member of estimated time of arrival and name of contractor
Recognize, promote, and process membership sales opportunities
Verify completed status of call and close out on system
Requirements and Qualifications
Essential Qualifications
High school diploma or equivalent required
6 months of customer service experience in a professional setting
Excellent communication and interpersonal skills
Basic computer skills, including ability to operate and navigate a laptop or PC with multiple applications
Telephone etiquette and effective listening skills
Ability to accurately enter information on a personal computer and perform mathematical calculations
Preferred Qualifications
College level coursework in Business, Marketing, Geography, or other related field
Experience in a call center environment or remote work setting
Bilingual skills (Spanish and English)
Knowledge of road condition reporting terminology and North American geographical relationships
What We Offer
Compensation and Benefits
$19.00 per hour with shift premium for evening periods and weekends
Performance-based incentives
$250 Perfect Attendance bonus after 90-days of incident-free attendance
Comprehensive benefits package, including:
401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Corporate Incentive Program
Complimentary AAA membership
Employee Referral Bonus
Employee recognition program
Growth and Development Opportunities
Full-time paid Training beginning Thursday, April 4, 2024
Opportunities for career advancement and professional growth
Voluntary overtime opportunities
Work Environment and Culture
As a remote customer service representative, you will work from home and be part of a dynamic team that values flexibility, work-life balance, and employee well-being. We offer a supportive and inclusive work environment that encourages collaboration, creativity, and innovation.
How to Apply
If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
AAA The Auto Club Group is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.
Apply Now