**Experienced Part-Time Pharmacy Technician and Customer Service Representative – Remote Opportunity at arenaflex**

At arenaflex, we're dedicated to delivering exceptional patient care and customer service in the ever-evolving healthcare landscape. As a leading provider of innovative pharmacy solutions, we're committed to fostering a collaborative and inclusive work environment that empowers our team members to excel in their roles. We're now seeking an experienced Part-Time Pharmacy Technician and Customer Service Representative to join our dynamic team, working remotely to provide top-notch support to our clients. **About arenaflex** arenaflex is a forward-thinking organization that's revolutionizing the way healthcare services are delivered. Our mission is to provide personalized, patient-centered care that exceeds expectations. With a strong focus on innovation, collaboration, and community engagement, we're creating a brighter future for patients, families, and healthcare professionals alike. As a valued member of our team, you'll have the opportunity to contribute to our mission and make a meaningful impact in the lives of those we serve. **Job Summary** We're seeking an experienced Part-Time Pharmacy Technician and Customer Service Representative to join our remote team. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients, resolving inquiries and complaints in a timely and professional manner. Your expertise as a pharmacy technician will enable you to navigate complex medication orders, clarify discrepancies, and ensure seamless communication with our clients. **Key Responsibilities** As a Part-Time Pharmacy Technician and Customer Service Representative, you'll be responsible for: * Answering phones and responding to orders, re-orders, and general customer inquiries in a timely and professional manner * Handling and resolving client complaints and inquiries in a courteous and efficient manner * Triage incoming faxes by facility/department and in accordance with cutoff times * Clarifying orders as needed to ensure accuracy and completeness * Performing duties assigned by the Data Entry Manager, including data entry and other administrative tasks * Maintaining accurate records and reports, as required * Collaborating with internal teams to resolve complex issues and improve customer satisfaction **Requirements** To be successful in this role, you'll need: * Active licensure as a Pharmacy Technician in the state of New Jersey * Previous experience in a pharmacy setting, with a strong understanding of pharmacy operations and procedures * LTC pharmacy experience preferred, but not required * Knowledge of brand name and generic medications, including their uses, side effects, and interactions * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Moderate to advanced computer skills, including proficiency in Microsoft Office and other software applications * Excellent telephone etiquette and communication skills, with the ability to effectively resolve customer complaints and inquiries * High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred * Familiarity with frameworks and ECM knowledge a plus, but not required **Preferred Qualifications** * Experience working in a remote or virtual environment * Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues * Excellent time management and prioritization skills, with the ability to meet deadlines and manage multiple projects simultaneously * Strong teamwork and collaboration skills, with the ability to work effectively with internal teams and external stakeholders * Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines **What We Offer** As a valued member of our team, you'll enjoy a competitive salary and benefit package, including: * Competitive hourly rate * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and holidays * Opportunities for professional growth and development, including training and education programs * Collaborative and inclusive work environment, with a focus on teamwork and community engagement * Flexible remote work arrangements, with the ability to work from home or other remote locations **How to Apply** If you're a motivated and customer-focused individual with a passion for pharmacy and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** arenaflex is an equal employment opportunity employer, committed to fostering a diverse and inclusive work environment that values and respects the contributions of all team members. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation, and gender identity or any other status protected by federal, state, or local law. **EO/Minorities/Females/Disabled/Veterans** arenaflex is committed to creating a workplace that's inclusive, respectful, and supportive of all individuals. We're proud to be an equal opportunity employer and welcome applications from diverse candidates who share our values and commitment to excellence. Apply for this job