Experienced Part-Time Digital Customer Service Associate – Web & Cloud Application Support
At careerzynith, our business reflects who we are. We have a passion for our products, an appreciation of their heritage, and a genuine belief in their benefits. We represent quality products that are comfortable, unique, timeless, and respectful of the world around us. Our mission is to deliver happiness and satisfaction.
To provide quality products and services, we need quality people. We are looking for talented individuals who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook.
**About careerzynith**
careerzynith is a leading brand that has been revolutionizing the way people experience comfort and style. With a rich history and a commitment to innovation, we have established ourselves as a trusted name in the industry. Our products are designed to bring people happiness and satisfaction, and we take pride in providing exceptional customer service to our valued customers.
**Job Summary**
We are seeking an experienced Part-Time Digital Customer Service Associate to join our team. As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts for inbound calls, emails, and chats for our multi-channel contact center. You will ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. You will contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals, for specific phone, email, and chat requirements.
**Responsibilities**
* Provides outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies and processes, as well as general and routine information regarding orders, products, etc.
* Highly productive, working efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
* Ensures the customer experience is a first-stop resolution experience.
* Responsible for the accuracy of all work assigned.
* Offers alternative product choices and options when needed.
* Thoroughly documents every customer contact.
* Utilizes product and company policy knowledge to establish relationships with customers.
* Collaborates with team members to achieve departmental goals and objectives.
* Participates in training and development programs to enhance skills and knowledge.
* Adheres to careerzynith's policies and procedures, including those related to customer service, data security, and confidentiality.
**Requirements and Qualifications**
* Some college, technical school, or related call center/customer support center experience is required.
* Experience in a high-volume multi-channel call center/customer support center.
* Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
* Excellent phone and customer service skills.
* Proficient writing skills.
* Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
* Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
* Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
* Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
* Friendly, courteous, service-oriented, professional, and outgoing.
* Remain calm and professional in stressful situations.
* Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
* Collaborator with a "can do" attitude that can work in a demanding environment.
* Ability to expertly and assertively market and promote the company's brand and products.
* Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
* Spanish, French, Portuguese, or German language skills a plus.
* Use of Gladly CRM and IBM OMS a plus.
**Benefits and Perks**
* Competitive pay
* 3 pairs of free shoes every year and a generous discount for friends and family
* Holiday Pay
* Generous PTO
* 401(k) program (including a 5% company contribution)
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your cover letter, resume, and weekly availability to: [email protected]. The subject line should list "Digital CS Associate - PT".
**careerzynith is an Equal Opportunity Employer**
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply for this job
To provide quality products and services, we need quality people. We are looking for talented individuals who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity, and a cheerful outlook.
**About careerzynith**
careerzynith is a leading brand that has been revolutionizing the way people experience comfort and style. With a rich history and a commitment to innovation, we have established ourselves as a trusted name in the industry. Our products are designed to bring people happiness and satisfaction, and we take pride in providing exceptional customer service to our valued customers.
**Job Summary**
We are seeking an experienced Part-Time Digital Customer Service Associate to join our team. As a Digital Customer Service Associate, you will be responsible for managing a high volume of contacts for inbound calls, emails, and chats for our multi-channel contact center. You will ensure that our customers receive the most efficient and effective "Best in Class" customer service by using excellent communication skills and phone techniques. You will contribute to department Service Level Agreement (SLA) goals and meet individual SLA goals, for specific phone, email, and chat requirements.
**Responsibilities**
* Provides outstanding service on all questions to customers, including questions related to website use, availability, programs, promotions, returns, shipping policies and processes, as well as general and routine information regarding orders, products, etc.
* Highly productive, working efficiently and effectively to ensure that all Service Level Agreement (SLA) goals are met.
* Ensures the customer experience is a first-stop resolution experience.
* Responsible for the accuracy of all work assigned.
* Offers alternative product choices and options when needed.
* Thoroughly documents every customer contact.
* Utilizes product and company policy knowledge to establish relationships with customers.
* Collaborates with team members to achieve departmental goals and objectives.
* Participates in training and development programs to enhance skills and knowledge.
* Adheres to careerzynith's policies and procedures, including those related to customer service, data security, and confidentiality.
**Requirements and Qualifications**
* Some college, technical school, or related call center/customer support center experience is required.
* Experience in a high-volume multi-channel call center/customer support center.
* Able to work a flexible schedule, including holidays, overtime, and Saturdays, when needed.
* Excellent phone and customer service skills.
* Proficient writing skills.
* Knowledge of Database Software, and Internet Software. Basic knowledge of MS Excel, Word, and Outlook.
* Ability to use effective questioning techniques to get to the root cause/question as quickly as possible to understand and resolve issues.
* Must have excellent interpersonal communication skills and the ability to work effectively to provide best-in-class service to all customers.
* Proficient and able to multi-task, plan, and prioritize workloads, independently and in a team environment, with minimal supervision.
* Friendly, courteous, service-oriented, professional, and outgoing.
* Remain calm and professional in stressful situations.
* Meticulous while looking for practical solutions and consistently maintaining a cheerful outlook.
* Collaborator with a "can do" attitude that can work in a demanding environment.
* Ability to expertly and assertively market and promote the company's brand and products.
* Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
* Spanish, French, Portuguese, or German language skills a plus.
* Use of Gladly CRM and IBM OMS a plus.
**Benefits and Perks**
* Competitive pay
* 3 pairs of free shoes every year and a generous discount for friends and family
* Holiday Pay
* Generous PTO
* 401(k) program (including a 5% company contribution)
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your cover letter, resume, and weekly availability to: [email protected]. The subject line should list "Digital CS Associate - PT".
**careerzynith is an Equal Opportunity Employer**
We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. We welcome applications from qualified candidates of all backgrounds and perspectives.
Apply for this job