**Experienced Part-Time Data Entry Application Processor – Enrollment Management**
At arenaflex, we're committed to delivering exceptional educational experiences to our students, and we're seeking a highly skilled and detail-oriented Part-Time Data Entry Application Processor to join our Enrollment Management team. As a key member of our team, you'll play a vital role in ensuring the smooth processing of applications, providing top-notch customer service, and contributing to the overall success of our students.
**About arenaflex**
Ranked as the #1 community college in New Jersey by WalletHub.com and Intelligent.com, arenaflex has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. Our college is home to a Planetarium, Science Education Institute, and 3M Observatory, as well as a Theatre offering professional performances for all ages. We're committed to diversity, environmental stewardship, and community service, and we're proud to offer over 90 associate degrees and certificates, as well as career training and professional development courses.
**Job Summary**
We're seeking a Part-Time Data Entry Application Processor to join our Enrollment Management team, working under the direction of the assistant director of admissions. As a key member of our team, you'll be responsible for evaluating and processing applications, verifying information, correcting inaccuracies, and providing exceptional customer service to our students. This is a grant-funded position, and the availability of the position is dependent on funding.
**Essential Duties**
* Evaluate and process applications via customer resource management (CRM) software such as TargetX & Axiom, verifying information and correcting inaccuracies found in submitted applications
* Accurately data enter information into the CRM and Banner, retrieve applicant information via electronic portal (Salesforce), and contact applicants when additional information is needed to complete the application
* Daily check software to ensure proper functioning and notify Technology Services and the CRM team when issues arise
* Respond to emails regarding application holds and application status, G# and passwords, and questions from colleagues
* Participate in open house, instant decision day (IDD), registration and application days, and first year registration sessions (FYRS)
* Provide high-level customer service in assisting students and colleagues with records and admission procedures
* Assist with correcting error reports, such as residency error reports, applicant error reports, and other reports as necessary
* Handle electronic processing software to load applications and ensure accurate admission checklist based on student type
* Perform other related duties, including special projects as assigned by supervisor
**Requirements**
* Minimum Qualifications:
+ Associate's Degree required
+ Working experience using student information systems (SIS), database management, and customer resource management (CRM) software
+ Ability to efficiently and accurately handle time-sensitive and confidential information
+ Strong organizational and problem-solving skills
+ Ability to communicate effectively, orally and in writing, with a diverse student population, college employees, and the community in general
+ Excellent customer service skills as demonstrated by related successful work experience
+ Must follow FERPA and GDPR regulations of higher education
+ Strong commitment to the mission of a comprehensive community college
* Preferred Qualifications:
+ Bachelor's degree, preferred
+ Bilingual - English/Spanish, preferred
+ Prior experience with Ellucian Banner (database management), Salesforce, TargetX, Axiom, preferred
**Work Environment and Culture**
As a member of our team, you'll be working in a fast-paced, dynamic environment that values diversity, equity, and inclusion. We're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional educational experiences to our students, and we're looking for someone who shares our commitment to excellence.
**Compensation and Benefits**
arenaflex offers a competitive starting rate commensurate with educational qualifications and experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your cover letter and resume by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received, but we look forward to reviewing your application.
Apply Now
Apply Now
**About arenaflex**
Ranked as the #1 community college in New Jersey by WalletHub.com and Intelligent.com, arenaflex has been serving as an academic and cultural center for Somerset and Hunterdon County residents for over 50 years. Our college is home to a Planetarium, Science Education Institute, and 3M Observatory, as well as a Theatre offering professional performances for all ages. We're committed to diversity, environmental stewardship, and community service, and we're proud to offer over 90 associate degrees and certificates, as well as career training and professional development courses.
**Job Summary**
We're seeking a Part-Time Data Entry Application Processor to join our Enrollment Management team, working under the direction of the assistant director of admissions. As a key member of our team, you'll be responsible for evaluating and processing applications, verifying information, correcting inaccuracies, and providing exceptional customer service to our students. This is a grant-funded position, and the availability of the position is dependent on funding.
**Essential Duties**
* Evaluate and process applications via customer resource management (CRM) software such as TargetX & Axiom, verifying information and correcting inaccuracies found in submitted applications
* Accurately data enter information into the CRM and Banner, retrieve applicant information via electronic portal (Salesforce), and contact applicants when additional information is needed to complete the application
* Daily check software to ensure proper functioning and notify Technology Services and the CRM team when issues arise
* Respond to emails regarding application holds and application status, G# and passwords, and questions from colleagues
* Participate in open house, instant decision day (IDD), registration and application days, and first year registration sessions (FYRS)
* Provide high-level customer service in assisting students and colleagues with records and admission procedures
* Assist with correcting error reports, such as residency error reports, applicant error reports, and other reports as necessary
* Handle electronic processing software to load applications and ensure accurate admission checklist based on student type
* Perform other related duties, including special projects as assigned by supervisor
**Requirements**
* Minimum Qualifications:
+ Associate's Degree required
+ Working experience using student information systems (SIS), database management, and customer resource management (CRM) software
+ Ability to efficiently and accurately handle time-sensitive and confidential information
+ Strong organizational and problem-solving skills
+ Ability to communicate effectively, orally and in writing, with a diverse student population, college employees, and the community in general
+ Excellent customer service skills as demonstrated by related successful work experience
+ Must follow FERPA and GDPR regulations of higher education
+ Strong commitment to the mission of a comprehensive community college
* Preferred Qualifications:
+ Bachelor's degree, preferred
+ Bilingual - English/Spanish, preferred
+ Prior experience with Ellucian Banner (database management), Salesforce, TargetX, Axiom, preferred
**Work Environment and Culture**
As a member of our team, you'll be working in a fast-paced, dynamic environment that values diversity, equity, and inclusion. We're committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional educational experiences to our students, and we're looking for someone who shares our commitment to excellence.
**Compensation and Benefits**
arenaflex offers a competitive starting rate commensurate with educational qualifications and experience. We also offer a range of benefits, including health insurance, retirement plans, and paid time off.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your cover letter and resume by clicking the "apply now" button. We regret that we are unable to respond to each and every resume received, but we look forward to reviewing your application.
Apply Now
Apply Now