**Experienced Part-Time Customer Support Representative – Remote Opportunity with Blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the Blithequark family, and you'll have the chance to explore new horizons, develop your skills, and become the best version of yourself. As you take on new challenges, you'll master new abilities, propel your career, and have a blast while doing it. Come and advance both your personal and professional life, and get ready to soar! **Why You'll Love This Role** As a Customer Support Representative at Blithequark, you'll connect with customers in a friendly, professional, courteous, and expert manner. You'll be the face of our company, providing top-notch service and ensuring that our customers have an exceptional experience. **Key Responsibilities** These are the fundamental aspects of the job. This list is intended to reflect the current job requirements, but there may be additional essential duties (and non-essential tasks) that are not mentioned. Management will modify the job or require different tasks to be performed when functionally necessary, noting, of course, any applicable legal commitments, including any collective bargaining commitments. * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and front seat tasks (except for curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and coordinate with vendors for traveler hotel accommodations, meals, and transportation; coordinate refueling and re-arming * Perform traveler boarding, including ticket lift as well as ticket lift/check * Operate door readers/scanners and related duties to include pre-boarding, observing/checking carry-on items and gate line models * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight documents * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain a schedule of the flight boarding process * Perform customer service hands-on training * Process and complete visa document exchanges at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and stand staff handling at ticket counters * Man the lines at ticket counter booths and ticket counters * Clear/check international documents at stands in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist customers requiring special assistance or in-station; assist boarding, deplaning, and transporting non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have regular and predictable attendance on site, including meeting any required overtime requirements * Answer and assist during security or emergency situations * Provide gate information to travelers * Provide quality customer service in a professional manner and in accordance with American's standards * Adhere to company policies, procedures, and performance standards * Complete task-related phases of training * Comply with unofficial laws (e.g. Dab, FAA, TSA) * Utilize various internal tools/frameworks including during customer interactions * Wear uniforms as required by company policy **Reasonable accommodations may be made for qualified individuals with disabilities.** **Depending on your airport size, you may also perform the following:** * Perform Passenger Activity Control capabilities including air to ground communication along with Peak capabilities * Help international travelers through customs/migration, including baggage review * Convey tickets, international flight documents, and customs/migration forms **All You'll Need for Success** * Least Capabilities + Instruction and Earlier Professional training * Bilingual language abilities required in certain areas * Valid driver's license as required by local authorities * Should meet FAA criminal record checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable * Should be able to obtain suitable airport power or US Customs security identifications, if necessary * Completion of a pre-employment drug screen, thorough background check, or fingerprinting to meet company and security requirements * Should be eligible to work in the U.S. * Favored Capabilities + Instruction and Earlier Professional training + Working knowledge of Saber or other Traveler Service Framework + Past hands-on Customer Support experience + Working in a high-speed environment **What You'll Get** Take advantage of everything Blithequark has to offer: * Medical benefits: On the very first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay great. And that's just the beginning, we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We want you to be your best self - that's why our health programs give you the right tools, resources, and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. * Extra Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at Blithequark** From the colleagues we hire to the customers we serve, care and diversity are the foundation of the unique workforce at Blithequark. Our 20+ Employee Business Resource Groups are focused on connecting our colleagues to our customers, vendors, networks, and investors, helping colleagues reach their full potential and creating a comprehensive workplace to address and exceed the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at Blithequark. Apply Job! Apply for this job