Experienced Part-time Customer Service Representative – Evening Shift
We are seeking a highly motivated and customer-focused individual to join our part-time customer service team at careerzynith. As a part-time customer service representative, you will be responsible for handling inbound and outbound calls, responding to customer inquiries, and resolving issues in a professional and courteous manner. This is an exciting opportunity to work with a dynamic team and contribute to the success of careerzynith.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to helping clients achieve their goals and drive transformation. With a strong presence in North America, Europe, and Asia, we have a team of over 80,000 professionals working with over 6,000 clients, including 80% of the Fortune 500. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in transformation.
**Job Summary**
As a part-time customer service representative, you will be responsible for handling a high volume of calls, responding to customer inquiries, and resolving issues in a professional and courteous manner. You will work closely with our team to ensure that customer concerns are addressed promptly and efficiently. This is an exciting opportunity to work in a dynamic environment, develop your skills, and contribute to the success of careerzynith.
**Responsibilities**
* Handle inbound and outbound calls in a courteous and professional manner
* Respond to customer inquiries and resolve issues in a timely and efficient manner
* Update database in an accurate and timely manner after each call
* Keep up to date on Campaign specifics
* Meet all targets for Productivity, Quality, Attendance, and Code of Conduct
* May be assigned to handle inbound calls, respond to customer inquiries, and resolve issues in a professional and courteous manner
* May be assigned to handle 'Toplist' inbound & outbound calling (contacting customers with large investments)
* Escalate complaints and issues to Supervisor when necessary
* Keep the management team informed of customer feedback
* May be assigned to assist with quality (monitor and pull calls, etc.) as a 'peer monitor'
* May be assigned to handle routine administrative tasks for operations, training, or quality
* May be assigned to respond via email or telephone, to inquiries received via email or internet
* May be assigned to handle "compliance' or 'escalated' inquiries
**Qualifications**
* 6 months+ experience in Customer Service, Data Entry, or a related field
* Ability to read, write, and speak English
* Ability to follow a script word for word for 6-8 hours/day
* Internet speed requirements include 50 download and 10 upload
* Ability to take or place a high volume of calls per day
* The goal is to handle 30 calls/hour using an auto dialer or call flow
* This can include a lot of times leaving a voicemail
* On average, the team leaves 11,000 voicemails per day
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and circumstances
**Work Environment and Company Culture**
* This is a fully remote position, allowing you to work from the comfort of your own home
* careerzynith is committed to creating a positive and inclusive work environment, where employees feel valued and supported
* We offer a range of benefits and perks, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave, and more
**Compensation and Benefits**
* The pay range for this position is $20.00 - $20.00/hr
* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
* Benefits are subject to change and may be subject to specific elections, plan, or program terms
* If eligible, the benefits available for this temporary role may include medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave, and more
**Career Growth Opportunities and Learning Benefits**
* careerzynith is committed to helping you grow and develop your skills and career
* We offer a range of training and development programs, including on-the-job training, online courses, and mentorship opportunities
* You will have the opportunity to work with a dynamic team and contribute to the success of careerzynith
* We are committed to creating a positive and inclusive work environment, where employees feel valued and supported
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this part-time customer service representative position at careerzynith. Please submit your application by [insert date] to be considered for this exciting opportunity.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, where employees feel valued and supported.
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to helping clients achieve their goals and drive transformation. With a strong presence in North America, Europe, and Asia, we have a team of over 80,000 professionals working with over 6,000 clients, including 80% of the Fortune 500. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in transformation.
**Job Summary**
As a part-time customer service representative, you will be responsible for handling a high volume of calls, responding to customer inquiries, and resolving issues in a professional and courteous manner. You will work closely with our team to ensure that customer concerns are addressed promptly and efficiently. This is an exciting opportunity to work in a dynamic environment, develop your skills, and contribute to the success of careerzynith.
**Responsibilities**
* Handle inbound and outbound calls in a courteous and professional manner
* Respond to customer inquiries and resolve issues in a timely and efficient manner
* Update database in an accurate and timely manner after each call
* Keep up to date on Campaign specifics
* Meet all targets for Productivity, Quality, Attendance, and Code of Conduct
* May be assigned to handle inbound calls, respond to customer inquiries, and resolve issues in a professional and courteous manner
* May be assigned to handle 'Toplist' inbound & outbound calling (contacting customers with large investments)
* Escalate complaints and issues to Supervisor when necessary
* Keep the management team informed of customer feedback
* May be assigned to assist with quality (monitor and pull calls, etc.) as a 'peer monitor'
* May be assigned to handle routine administrative tasks for operations, training, or quality
* May be assigned to respond via email or telephone, to inquiries received via email or internet
* May be assigned to handle "compliance' or 'escalated' inquiries
**Qualifications**
* 6 months+ experience in Customer Service, Data Entry, or a related field
* Ability to read, write, and speak English
* Ability to follow a script word for word for 6-8 hours/day
* Internet speed requirements include 50 download and 10 upload
* Ability to take or place a high volume of calls per day
* The goal is to handle 30 calls/hour using an auto dialer or call flow
* This can include a lot of times leaving a voicemail
* On average, the team leaves 11,000 voicemails per day
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and circumstances
**Work Environment and Company Culture**
* This is a fully remote position, allowing you to work from the comfort of your own home
* careerzynith is committed to creating a positive and inclusive work environment, where employees feel valued and supported
* We offer a range of benefits and perks, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave, and more
**Compensation and Benefits**
* The pay range for this position is $20.00 - $20.00/hr
* Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
* Benefits are subject to change and may be subject to specific elections, plan, or program terms
* If eligible, the benefits available for this temporary role may include medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave, and more
**Career Growth Opportunities and Learning Benefits**
* careerzynith is committed to helping you grow and develop your skills and career
* We offer a range of training and development programs, including on-the-job training, online courses, and mentorship opportunities
* You will have the opportunity to work with a dynamic team and contribute to the success of careerzynith
* We are committed to creating a positive and inclusive work environment, where employees feel valued and supported
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding opportunity, we encourage you to apply for this part-time customer service representative position at careerzynith. Please submit your application by [insert date] to be considered for this exciting opportunity.
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a positive and inclusive work environment, where employees feel valued and supported.
Apply for this job