Experienced Part-Time Customer Experience Associate – Delivering Exceptional Service in a Dynamic Remote Environment
At careerzynith, we're revolutionizing the way people experience fashion by pioneering the world's first Closet in the Cloud. As a Remote Part-Time Customer Experience Associate, you'll play a vital role in delivering exceptional service and creating lasting relationships with our customers. If you're passionate about providing a Cinderella Experience, we want to hear from you!
**About careerzynith**
careerzynith is transforming the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable, and financially-savvy way to feel their best every day. Founded in 2009, we've disrupted the status quo by offering a fully customizable subscription to fashion, one-time rental, or ownership of designer apparel, accessories, and home decor from 700+ brand partners. Our in-house proprietary technology and one-of-a-kind reverse logistics operation have earned us a spot on Fast Company's Most Innovative Companies list multiple times.
**About the Team**
Our Customer Experience team lives and breathes our mission of empowering customers to feel amazing. We're a tight-knit group of fashion enthusiasts, shipping virtuosos, and customer advocates who are dedicated to delivering exceptional service. As a Remote Part-Time Customer Experience Associate, you'll join a dynamic team that's passionate about creating a positive and energetic work environment.
**About the Job**
As a Remote Part-Time Customer Experience Associate, you'll be responsible for ensuring that all of our customers have a seamless and enjoyable experience with careerzynith. This role requires a strong and diverse skillset, including:
* Delivering exceptional service and developing lasting relationships with customers via live chat, phone, and email
* Serving as a proud brand ambassador of careerzynith, championing our core values to democratize fashion
* Maintaining knowledge of all careerzynith products, including fit, styles, and inventory
* Assisting customers in finding styles that meet their individual style and event needs
* Troubleshooting and resolving customer issues with the utmost care and respect
* Delivering personalized service while meeting quality and productivity goals
* Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience
* Contributing to an empathetic, positive, and energetic team culture
**What You'll Do**
As a Remote Part-Time Customer Experience Associate, you'll be responsible for:
* Delivering exceptional service and developing lasting relationships with customers via live chat, phone, and email
* Serving as a proud brand ambassador of careerzynith, championing our core values to democratize fashion
* Maintaining knowledge of all careerzynith products, including fit, styles, and inventory
* Assisting customers in finding styles that meet their individual style and event needs
* Troubleshooting and resolving customer issues with the utmost care and respect
* Delivering personalized service while meeting quality and productivity goals
* Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience
* Contributing to an empathetic, positive, and energetic team culture
**Who You Are**
We're looking for a highly motivated and customer-focused individual who possesses:
* At least 2 years of experience working in a customer-focused environment
* Problem-solving skills, with the ability to think quickly and make decisions in a fast-paced environment
* The ability to rebound quickly from challenging customer interactions
* Multitasking skills, with the ability to assist multiple customers simultaneously
* Strong communication skills, with the ability to listen well and understand customer needs
* Strong integrity, with a commitment to upholding company values and policies
* Efficiency, with the ability to work productively and maintain attention to detail
* Dedication, with a commitment to providing a Cinderella Experience during each customer interaction
* Empathy, with the ability to see situations from the customer's perspective and provide the best solutions aligned with careerzynith's core values
**Requirements**
* Technical aptitude and problem-solving skills
* Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc.)
* High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (careerzynith will provide laptop & headset)
**Work Environment and Culture**
As a Remote Part-Time Customer Experience Associate, you'll have the flexibility to work from anywhere, as long as you reside in one of the following states:
* Massachusetts
* Colorado
* Washington
* Oregon
* Texas
* Illinois
* Arizona
* Florida
* Virginia
* Tennessee
* Kansas
You'll be part of a dynamic team that's passionate about creating a positive and energetic work environment. careerzynith is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis.
**Compensation and Benefits**
The starting pay rate for this position is non-negotiable and varies by work location:
* $16/hr: MA, CO, OR, TX, IL, AZ, VA, FL
* $14.50/hr: TN, KS
careerzynith offers a competitive salary, as well as a range of benefits, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off
* Professional development opportunities
* Access to a range of fashion and lifestyle perks
**How to Apply**
If you're passionate about delivering exceptional service and creating lasting relationships with customers, we want to hear from you! Apply today and let's build the future together.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is transforming the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable, and financially-savvy way to feel their best every day. Founded in 2009, we've disrupted the status quo by offering a fully customizable subscription to fashion, one-time rental, or ownership of designer apparel, accessories, and home decor from 700+ brand partners. Our in-house proprietary technology and one-of-a-kind reverse logistics operation have earned us a spot on Fast Company's Most Innovative Companies list multiple times.
**About the Team**
Our Customer Experience team lives and breathes our mission of empowering customers to feel amazing. We're a tight-knit group of fashion enthusiasts, shipping virtuosos, and customer advocates who are dedicated to delivering exceptional service. As a Remote Part-Time Customer Experience Associate, you'll join a dynamic team that's passionate about creating a positive and energetic work environment.
**About the Job**
As a Remote Part-Time Customer Experience Associate, you'll be responsible for ensuring that all of our customers have a seamless and enjoyable experience with careerzynith. This role requires a strong and diverse skillset, including:
* Delivering exceptional service and developing lasting relationships with customers via live chat, phone, and email
* Serving as a proud brand ambassador of careerzynith, championing our core values to democratize fashion
* Maintaining knowledge of all careerzynith products, including fit, styles, and inventory
* Assisting customers in finding styles that meet their individual style and event needs
* Troubleshooting and resolving customer issues with the utmost care and respect
* Delivering personalized service while meeting quality and productivity goals
* Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience
* Contributing to an empathetic, positive, and energetic team culture
**What You'll Do**
As a Remote Part-Time Customer Experience Associate, you'll be responsible for:
* Delivering exceptional service and developing lasting relationships with customers via live chat, phone, and email
* Serving as a proud brand ambassador of careerzynith, championing our core values to democratize fashion
* Maintaining knowledge of all careerzynith products, including fit, styles, and inventory
* Assisting customers in finding styles that meet their individual style and event needs
* Troubleshooting and resolving customer issues with the utmost care and respect
* Delivering personalized service while meeting quality and productivity goals
* Sharing customer feedback and information with other team members and leaders to continuously improve and evolve the customer experience
* Contributing to an empathetic, positive, and energetic team culture
**Who You Are**
We're looking for a highly motivated and customer-focused individual who possesses:
* At least 2 years of experience working in a customer-focused environment
* Problem-solving skills, with the ability to think quickly and make decisions in a fast-paced environment
* The ability to rebound quickly from challenging customer interactions
* Multitasking skills, with the ability to assist multiple customers simultaneously
* Strong communication skills, with the ability to listen well and understand customer needs
* Strong integrity, with a commitment to upholding company values and policies
* Efficiency, with the ability to work productively and maintain attention to detail
* Dedication, with a commitment to providing a Cinderella Experience during each customer interaction
* Empathy, with the ability to see situations from the customer's perspective and provide the best solutions aligned with careerzynith's core values
**Requirements**
* Technical aptitude and problem-solving skills
* Computer proficiency (G Suite, Google Chrome Browser, Slack, Zoom, etc.)
* High-speed internet access provided by a cable or fiber provider with a minimum 10Mbps connection (careerzynith will provide laptop & headset)
**Work Environment and Culture**
As a Remote Part-Time Customer Experience Associate, you'll have the flexibility to work from anywhere, as long as you reside in one of the following states:
* Massachusetts
* Colorado
* Washington
* Oregon
* Texas
* Illinois
* Arizona
* Florida
* Virginia
* Tennessee
* Kansas
You'll be part of a dynamic team that's passionate about creating a positive and energetic work environment. careerzynith is an equal opportunity employer and prohibits discrimination against any applicant or employee based on any legally-recognized basis.
**Compensation and Benefits**
The starting pay rate for this position is non-negotiable and varies by work location:
* $16/hr: MA, CO, OR, TX, IL, AZ, VA, FL
* $14.50/hr: TN, KS
careerzynith offers a competitive salary, as well as a range of benefits, including:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off
* Professional development opportunities
* Access to a range of fashion and lifestyle perks
**How to Apply**
If you're passionate about delivering exceptional service and creating lasting relationships with customers, we want to hear from you! Apply today and let's build the future together.
Apply To This Job
Apply for this job