Experienced Overnight Customer Care and Technical Support Advisor – Remote Work Opportunity with arenaflex
Introduction to arenaflex
arenaflex is a leading provider of innovative solutions, supporting a vast and diverse community across the globe. Our mission is to empower individuals and organizations through dynamic, data-informed experiences, fostering an environment where everyone can achieve their goals. We pride ourselves on our commitment to diversity, inclusion, and belonging, recognizing the power of a truly diverse and inclusive workforce in driving success.
About the Role
We are seeking a highly skilled and dedicated Overnight Customer Care and Technical Support Advisor to join our team. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, addressing their concerns, and providing technical assistance. This is a remote work opportunity, offering the flexibility to work from the comfort of your own home, with a schedule that includes overnight shifts and weekends.
Key Responsibilities
Addressing customer concerns and providing timely resolutions
Offering introductory information to new users on various products and services
Responding to user inquiries via multiple channels, including telephony, chat, and web-based inquiries
Resolving inbound customer calls and inquiries in a professional and empathetic manner
Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
Troubleshooting hardware and software issues
Completing software installations and updates
Establishing and maintaining good relationships with all departments and colleagues
Serving as the first point of contact for customers seeking technical assistance
Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
Managing and resolving identified client issues for assigned customer accounts
Documenting information into a web-based ticketing system
Searching and navigating the knowledge base to identify appropriate resolutions for client issues
Escalating unique issues or inaccurate information to the immediate supervisor for resolution
Projecting a favorable image of arenaflex to promote its objectives and goals, enhancing client relationships
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolutions to customer inquiries
Completing special projects as requested by management
Demonstrating empathy, patience, and flexibility during phone calls
Handling multiple job tasks at one time and escalating issues in a timely manner
Essential Qualifications
Must be able to work 10:00 pm - 7:00 am EST, including weekends
Must be available to train 9:00 am - 6:00 pm EST for three weeks
Must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during scheduled work shifts
Strong computer knowledge, including the ability to accurately type at least 25 wpm
Strong interpersonal skills and a high degree of customer service ethic
Ability to communicate clearly, both written and orally, with customers, faculty, students, staff, and team members
Ability to walk customers through outlined problem-solving processes, using our knowledge base system
Ability to ask questions to determine the nature of the problem
Ability to perform remote troubleshooting
Ability to take inbound (voice) phone calls in a conversation-heavy environment
Must have either an ISP-provided modem that allows a third-party VOIP or a personal modem and personal router without restrictions
High School diploma or equivalent combination of education and experience
Must be at least 18 years old
Excellent oral and written communication skills
Previous computer experience (building, configuring, troubleshooting)
Knowledge of internet applications
Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
Familiarity with education-related technologies
Analytical orientation with strong attention to detail
Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
Willing to accept a temporary assignment
Must reside in an approved state
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL), 40 Mbps Download, 20 Mbps Upload, 100ms Ping or less, Jitter: 40 MS or less, Hardwired Connection
Preferred Qualifications
College degree or some college completed
1 or more years of customer service or contact center experience
Previous experience in the education industry and with e-learning technologies
Experience working in a technical help desk position
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Care and Technical Support Advisor, you will have access to internal training programs, opportunities to expand your knowledge and support multiple clients, and the chance to develop your skills in a dynamic and supportive environment.
Work Environment and Company Culture
arenaflex is dedicated to creating a positive and inclusive work environment, where everyone feels valued and supported. We believe in the importance of diversity, inclusion, and belonging, and we strive to create a workplace that reflects these values. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives.
Compensation, Perks, and Benefits
The pay rate for this position is $13/hour. arenaflex offers a competitive compensation package, with opportunities for growth and development. We also provide a range of perks and benefits, including flexible working hours, remote work opportunities, and access to internal training programs.
Conclusion
If you are a motivated and customer-focused individual, with a passion for technology and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Care and Technical Support Advisor at arenaflex, you will be part of a dynamic team, dedicated to making a positive impact on the lives of our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!
Apply Now
arenaflex is a leading provider of innovative solutions, supporting a vast and diverse community across the globe. Our mission is to empower individuals and organizations through dynamic, data-informed experiences, fostering an environment where everyone can achieve their goals. We pride ourselves on our commitment to diversity, inclusion, and belonging, recognizing the power of a truly diverse and inclusive workforce in driving success.
About the Role
We are seeking a highly skilled and dedicated Overnight Customer Care and Technical Support Advisor to join our team. As a key member of our customer support team, you will play a vital role in delivering exceptional service to our customers, addressing their concerns, and providing technical assistance. This is a remote work opportunity, offering the flexibility to work from the comfort of your own home, with a schedule that includes overnight shifts and weekends.
Key Responsibilities
Addressing customer concerns and providing timely resolutions
Offering introductory information to new users on various products and services
Responding to user inquiries via multiple channels, including telephony, chat, and web-based inquiries
Resolving inbound customer calls and inquiries in a professional and empathetic manner
Installing, maintaining, and troubleshooting computers, printers, phones, and other peripheral equipment
Troubleshooting hardware and software issues
Completing software installations and updates
Establishing and maintaining good relationships with all departments and colleagues
Serving as the first point of contact for customers seeking technical assistance
Striving for one-call resolution of customer issues while communicating appropriate options in a timely and professional manner
Managing and resolving identified client issues for assigned customer accounts
Documenting information into a web-based ticketing system
Searching and navigating the knowledge base to identify appropriate resolutions for client issues
Escalating unique issues or inaccurate information to the immediate supervisor for resolution
Projecting a favorable image of arenaflex to promote its objectives and goals, enhancing client relationships
Participating in internal training programs to expand knowledge and support multiple clients
Providing delightful, efficient, and accurate resolutions to customer inquiries
Completing special projects as requested by management
Demonstrating empathy, patience, and flexibility during phone calls
Handling multiple job tasks at one time and escalating issues in a timely manner
Essential Qualifications
Must be able to work 10:00 pm - 7:00 am EST, including weekends
Must be available to train 9:00 am - 6:00 pm EST for three weeks
Must be able to work from home in a quiet, distraction-free environment without any conflicting responsibilities during scheduled work shifts
Strong computer knowledge, including the ability to accurately type at least 25 wpm
Strong interpersonal skills and a high degree of customer service ethic
Ability to communicate clearly, both written and orally, with customers, faculty, students, staff, and team members
Ability to walk customers through outlined problem-solving processes, using our knowledge base system
Ability to ask questions to determine the nature of the problem
Ability to perform remote troubleshooting
Ability to take inbound (voice) phone calls in a conversation-heavy environment
Must have either an ISP-provided modem that allows a third-party VOIP or a personal modem and personal router without restrictions
High School diploma or equivalent combination of education and experience
Must be at least 18 years old
Excellent oral and written communication skills
Previous computer experience (building, configuring, troubleshooting)
Knowledge of internet applications
Proficiency in MS Office computer applications, including Word and Excel, and willingness to learn new technology systems
Familiarity with education-related technologies
Analytical orientation with strong attention to detail
Full professional proficiency in written and spoken English (equivalent to CEF B2 level or above)
Willing to accept a temporary assignment
Must reside in an approved state
Must be able to work from home with the following internet requirements: High-speed Internet Connection (Cable, Fiber, DSL), 40 Mbps Download, 20 Mbps Upload, 100ms Ping or less, Jitter: 40 MS or less, Hardwired Connection
Preferred Qualifications
College degree or some college completed
1 or more years of customer service or contact center experience
Previous experience in the education industry and with e-learning technologies
Experience working in a technical help desk position
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Care and Technical Support Advisor, you will have access to internal training programs, opportunities to expand your knowledge and support multiple clients, and the chance to develop your skills in a dynamic and supportive environment.
Work Environment and Company Culture
arenaflex is dedicated to creating a positive and inclusive work environment, where everyone feels valued and supported. We believe in the importance of diversity, inclusion, and belonging, and we strive to create a workplace that reflects these values. As a remote worker, you will be part of a virtual team, with opportunities to connect with colleagues and participate in company-wide initiatives.
Compensation, Perks, and Benefits
The pay rate for this position is $13/hour. arenaflex offers a competitive compensation package, with opportunities for growth and development. We also provide a range of perks and benefits, including flexible working hours, remote work opportunities, and access to internal training programs.
Conclusion
If you are a motivated and customer-focused individual, with a passion for technology and a commitment to delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Care and Technical Support Advisor at arenaflex, you will be part of a dynamic team, dedicated to making a positive impact on the lives of our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply now and become a part of the arenaflex family!
Apply Now