Experienced Overnight Call Taker (Customer Service Representative) – Kenosha, WI
At careerzynith, we're dedicated to providing exceptional, compassionate customer service that sets us apart in the industry. As a leading provider of Emergency Medical Service solutions, we're committed to attracting and retaining the best talent to join our team. If you're a customer service professional with a passion for delivering outstanding support, we want to hear from you!
**Job Summary:**
We're seeking an experienced Overnight Call Taker (Customer Service Representative) to join our team in Kenosha, WI. As a key member of our customer service team, you'll be responsible for answering, screening, and directing calls for our entire company, providing exceptional support to our customers, and ensuring seamless communication with multiple departments and EMS personnel. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service, we encourage you to apply!
**Responsibilities:**
As an Overnight Call Taker (Customer Service Representative) at careerzynith, you'll be responsible for:
* Answering, screening, and directing calls for our entire company in a timely and efficient manner
* Distinguishing the need for emergency transportation and pre-arranging transport for facilities while determining the level of care needed for patients
* Arranging specialty and critical care transportation as needed
* Providing information and assistance for customer service inquiries as needed
* Communicating with multiple departments and EMS personnel to ensure seamless communication and support
* Providing supportive information to customers to assist them in arranging appropriate transport
* Developing effective solutions for customer service issues
* Directing calls to Flight desk as appropriate
* Performing other duties as assigned by management
**Qualifications:**
To be successful in this role, you'll need:
* A pleasant, professional phone manner with excellent communication skills
* Detail-oriented with a strong ability to multitask and prioritize tasks
* Typing skills of 30 wpm or better
* Ability to excel in a high-stress environment with a positive attitude and a passion for delivering outstanding customer service
* Adaptability to frequently changing policies and procedures
* Ability to learn policies and procedures for facilities and recognizing when to apply them
* Medical background a plus, but not required
* EMD certification will be required within 1 year of employment
**Benefits:**
At careerzynith, we're committed to providing our employees with a comprehensive benefits package that includes:
* Medical, vision, and dental insurance
* 401(k) plan with company match
* Disability insurance
* Flexible Spending Account (FSA)
* Health Savings Account (HSA)
* Vacation and paid time off
* Opportunities for professional growth and development
**Work Environment:**
Our Kenosha, WI location offers a dynamic and fast-paced work environment with a team of dedicated professionals who are passionate about delivering exceptional customer service. As an Overnight Call Taker (Customer Service Representative), you'll have the opportunity to work in a state-of-the-art call center with the latest technology and tools to support your success.
**Company Culture:**
At careerzynith, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're an Affirmative Action/Equal Opportunity Employer and welcome qualified applicants of all backgrounds to apply.
**How to Apply:**
If you're a customer service professional with a passion for delivering outstanding support, we encourage you to apply for this exciting opportunity! Please submit your application through our website or by clicking the "Apply Now" button below.
**Apply Now:**
Apply for the job now!
Apply for this job
**Job Summary:**
We're seeking an experienced Overnight Call Taker (Customer Service Representative) to join our team in Kenosha, WI. As a key member of our customer service team, you'll be responsible for answering, screening, and directing calls for our entire company, providing exceptional support to our customers, and ensuring seamless communication with multiple departments and EMS personnel. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering outstanding customer service, we encourage you to apply!
**Responsibilities:**
As an Overnight Call Taker (Customer Service Representative) at careerzynith, you'll be responsible for:
* Answering, screening, and directing calls for our entire company in a timely and efficient manner
* Distinguishing the need for emergency transportation and pre-arranging transport for facilities while determining the level of care needed for patients
* Arranging specialty and critical care transportation as needed
* Providing information and assistance for customer service inquiries as needed
* Communicating with multiple departments and EMS personnel to ensure seamless communication and support
* Providing supportive information to customers to assist them in arranging appropriate transport
* Developing effective solutions for customer service issues
* Directing calls to Flight desk as appropriate
* Performing other duties as assigned by management
**Qualifications:**
To be successful in this role, you'll need:
* A pleasant, professional phone manner with excellent communication skills
* Detail-oriented with a strong ability to multitask and prioritize tasks
* Typing skills of 30 wpm or better
* Ability to excel in a high-stress environment with a positive attitude and a passion for delivering outstanding customer service
* Adaptability to frequently changing policies and procedures
* Ability to learn policies and procedures for facilities and recognizing when to apply them
* Medical background a plus, but not required
* EMD certification will be required within 1 year of employment
**Benefits:**
At careerzynith, we're committed to providing our employees with a comprehensive benefits package that includes:
* Medical, vision, and dental insurance
* 401(k) plan with company match
* Disability insurance
* Flexible Spending Account (FSA)
* Health Savings Account (HSA)
* Vacation and paid time off
* Opportunities for professional growth and development
**Work Environment:**
Our Kenosha, WI location offers a dynamic and fast-paced work environment with a team of dedicated professionals who are passionate about delivering exceptional customer service. As an Overnight Call Taker (Customer Service Representative), you'll have the opportunity to work in a state-of-the-art call center with the latest technology and tools to support your success.
**Company Culture:**
At careerzynith, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We're an Affirmative Action/Equal Opportunity Employer and welcome qualified applicants of all backgrounds to apply.
**How to Apply:**
If you're a customer service professional with a passion for delivering outstanding support, we encourage you to apply for this exciting opportunity! Please submit your application through our website or by clicking the "Apply Now" button below.
**Apply Now:**
Apply for the job now!
Apply for this job