**Experienced Outbound Customer Service Representative – Mortgage Industry Expert – Fully Remote Opportunity**
Are you a highly motivated and results-driven customer service professional looking for a new challenge in the mortgage industry? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! We are seeking an experienced Outbound Customer Service Representative to join our team of dedicated professionals working remotely from one of four locations: Tempe, AZ, Woodbridge, VA, Marlton, NJ, or Boca Raton, FL.
**About Our Company**
At TEKsystems, we are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our industry leadership in Full-Stack Technology Services, Talent Services, and real-world application enables us to work with progressive leaders to drive change. We are proud to be an Allegis Group company and an equal opportunity employer, committed to considering all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
**Job Summary**
As an Outbound Customer Service Representative, you will be responsible for handling customer service inquiries and problems, making outbound calls through our dialer on specific based mortgage campaigns, and receiving inbound customer calls. You will be the face of our company, providing exceptional customer service and building strong relationships with our clients. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle customer service inquiries and problems via phone, email, or chat
* Make outbound calls through our dialer on specific based mortgage campaigns, with a minimum of 50+ calls daily
* Receive inbound customer calls, identify customer needs, and route them to the appropriate department
* Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
* Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to customers
**Essential Qualifications**
* High School diploma or GED required
* 1-2+ years of outbound customer service or call center experience required
* Ability to work any 8-hour shift between the hours of Monday to Friday, 8am to 11pm EST, with occasional half days on Saturdays
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Proficiency in using technology, including dialers, CRM systems, and other software applications
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
**Preferred Qualifications**
* Outbound dialing and collections experience, with the ability to handle rejection
* Mortgage, banking, or financial industry experience, with knowledge of mortgage products and services
* Telemarketing, collections, timeshare, or cold calling phone sales experience
* Experience working in a remote or virtual environment
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Proficiency in using technology, including dialers, CRM systems, and other software applications
* Strong customer service skills, with the ability to provide exceptional service and resolve issues in a timely and professional manner
* Ability to work independently, with minimal supervision, and as part of a team
* Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
**Career Growth Opportunities and Learning Benefits**
At TEKsystems, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Ongoing training and development programs
* Opportunities for advancement and career growth
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
**Work Environment and Company Culture**
As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work independently and as part of a team. Our company culture is built on the values of:
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Integrity and ethics
* Continuous learning and development
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive hourly rate
* Ongoing training and development opportunities
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Opportunities for advancement and career growth
If you are a motivated and results-driven customer service professional looking for a new challenge in the mortgage industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now
**About Our Company**
At TEKsystems, we are partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. As a team of 80,000 strong, we work with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. Our industry leadership in Full-Stack Technology Services, Talent Services, and real-world application enables us to work with progressive leaders to drive change. We are proud to be an Allegis Group company and an equal opportunity employer, committed to considering all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
**Job Summary**
As an Outbound Customer Service Representative, you will be responsible for handling customer service inquiries and problems, making outbound calls through our dialer on specific based mortgage campaigns, and receiving inbound customer calls. You will be the face of our company, providing exceptional customer service and building strong relationships with our clients. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle customer service inquiries and problems via phone, email, or chat
* Make outbound calls through our dialer on specific based mortgage campaigns, with a minimum of 50+ calls daily
* Receive inbound customer calls, identify customer needs, and route them to the appropriate department
* Provide exceptional customer service, resolving issues and answering questions in a timely and professional manner
* Meet or exceed performance metrics, including call volume, quality, and customer satisfaction
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
* Stay up-to-date on company policies, procedures, and product knowledge to provide accurate and informed responses to customers
**Essential Qualifications**
* High School diploma or GED required
* 1-2+ years of outbound customer service or call center experience required
* Ability to work any 8-hour shift between the hours of Monday to Friday, 8am to 11pm EST, with occasional half days on Saturdays
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Proficiency in using technology, including dialers, CRM systems, and other software applications
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
**Preferred Qualifications**
* Outbound dialing and collections experience, with the ability to handle rejection
* Mortgage, banking, or financial industry experience, with knowledge of mortgage products and services
* Telemarketing, collections, timeshare, or cold calling phone sales experience
* Experience working in a remote or virtual environment
**Skills and Competencies**
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Proficiency in using technology, including dialers, CRM systems, and other software applications
* Strong customer service skills, with the ability to provide exceptional service and resolve issues in a timely and professional manner
* Ability to work independently, with minimal supervision, and as part of a team
* Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines
**Career Growth Opportunities and Learning Benefits**
At TEKsystems, we are committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Ongoing training and development programs
* Opportunities for advancement and career growth
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
**Work Environment and Company Culture**
As a remote employee, you will have the flexibility to work from the comfort of your own home, with the ability to work independently and as part of a team. Our company culture is built on the values of:
* Collaboration and teamwork
* Innovation and creativity
* Customer focus and satisfaction
* Integrity and ethics
* Continuous learning and development
**Compensation, Perks, and Benefits**
We offer a competitive compensation package, including:
* Competitive hourly rate
* Ongoing training and development opportunities
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment
* Flexible work arrangements, including remote work options
* Opportunities for advancement and career growth
If you are a motivated and results-driven customer service professional looking for a new challenge in the mortgage industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now