Experienced Order Processing Specialist – Customer Service and Logistics Support
Join careerzynith, a dynamic and innovative company, as we seek an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We are proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success.
**Key Responsibilities**
As an Order Processing Specialist, you will be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with careerzynith policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Essential Qualifications**
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Preferred Qualifications**
* Experience working in a fast-paced customer service environment.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a team environment and adapt to changing priorities.
* Proficiency in multiple software applications, including ERP systems.
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Strong organizational and time management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a team environment and adapt to changing priorities.
* Strong analytical and problem-solving skills.
* Proficiency in multiple software applications, including ERP systems.
* Ability to maintain confidentiality and handle sensitive information.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to the growth and development of our employees. As an Order Processing Specialist, you will have opportunities to:
* Develop your skills and knowledge in order processing, customer service, and logistics.
* Work with a dynamic and innovative team to deliver exceptional customer experiences.
* Participate in training and development programs to enhance your skills and knowledge.
* Take on new challenges and responsibilities as you grow and develop in your career.
**Work Environment and Company Culture**
careerzynith is proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. As an Order Processing Specialist, you will have the opportunity to work with a talented and dedicated team to deliver exceptional customer experiences.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
* Hourly rate: $25.00 - $28.00 per hour.
* 401(k) plan with company match.
* Paid Time Off (PTO).
* Sick Time.
* Company offers a generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability.
**How to Apply**
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We are proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success.
**Key Responsibilities**
As an Order Processing Specialist, you will be responsible for:
* Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
* Processing orders for materials for both domestic and/or international requests in accordance with careerzynith policy and practice.
* Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
* Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
* Updating databases with the status of returned materials issues and accounts for returns inventory.
* Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
* Ensuring service information is accessible by sorting and filing documents/forms.
* Handling requests for additional company materials.
* Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
* Coordinating and performing activities associated with the transfer of consigned material.
* Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
**Essential Qualifications**
* Direct customer support experience, including administrative experience.
* Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
* Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
* Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
* Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.
**Preferred Qualifications**
* Experience working in a fast-paced customer service environment.
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Ability to work in a team environment and adapt to changing priorities.
* Proficiency in multiple software applications, including ERP systems.
**Skills and Competencies**
To succeed in this role, you will need to possess the following skills and competencies:
* Strong organizational and time management skills.
* Excellent communication and interpersonal skills.
* Ability to work in a team environment and adapt to changing priorities.
* Strong analytical and problem-solving skills.
* Proficiency in multiple software applications, including ERP systems.
* Ability to maintain confidentiality and handle sensitive information.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to the growth and development of our employees. As an Order Processing Specialist, you will have opportunities to:
* Develop your skills and knowledge in order processing, customer service, and logistics.
* Work with a dynamic and innovative team to deliver exceptional customer experiences.
* Participate in training and development programs to enhance your skills and knowledge.
* Take on new challenges and responsibilities as you grow and develop in your career.
**Work Environment and Company Culture**
careerzynith is proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. As an Order Processing Specialist, you will have the opportunity to work with a talented and dedicated team to deliver exceptional customer experiences.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive compensation package, including:
* Hourly rate: $25.00 - $28.00 per hour.
* 401(k) plan with company match.
* Paid Time Off (PTO).
* Sick Time.
* Company offers a generous benefits package that pays 100% of medical, dental, and vision.
* Short Term Disability.
**How to Apply**
If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Job!
Apply for this job