Experienced Order Management Specialist – Remote Data Entry and Administrative Assistant
At careerzynith, we're on a mission to revolutionize the way organizations approach security awareness training and simulated phishing. As a leading provider of cutting-edge solutions, we're committed to empowering our employees to make a real impact. We're now seeking an experienced Order Management Specialist to join our vibrant remote team. If you're a detail-oriented individual with a passion for data entry and administrative tasks, we want to hear from you!
**About careerzynith**
careerzynith is a global leader in security awareness training and simulated phishing platforms. Our innovative solutions are used by tens of thousands of organizations worldwide, helping them manage the ongoing problem of social engineering and train employees to make smarter security decisions every day. We're proud to have been recognized as a best place to work for women, millennials, and in technology for four years in a row by Fortune. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.
**The Role**
As an Order Management Specialist at careerzynith, you'll play a critical role in ensuring the accuracy and quality of our order processing and data entry tasks. Your responsibilities will include:
* Reviewing and validating all order paperwork submitted to ensure completeness and accuracy
* Reviewing contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
* Providing customers with access to the careerzynith console
* Quality checking invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
* Uploading Tax Certificates
* Responding to all emails from customers related to access to the console and billing, or routing correspondence accordingly
* Entering and processing all incoming orders accurately and timely
* Adding single courses to consoles
* Creating Multi Tenant consoles for customers with child accounts
* Moving clients under their MSPs Bulk console
* Applying presale payments to invoices
**Minimum Qualifications**
* High School diploma or GED
* Experience with Gmail and Google Docs
* Experience with MS Office (Word and Excel)
* Experience with web browsers (Chrome, Internet Explorer, etc.)
* Fluent in multiple languages preferred
* Strong verbal and written communications
* Excellent time management and organization skills
**Preferred Qualifications**
* Previous experience in order management, data entry, or administrative roles
* Familiarity with careerzynith's products and services
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
**What We Offer**
* Competitive salary: $17.50/hr
* Comprehensive benefits package, including company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code
* Opportunity to work in a modern, high-tech, and fun work environment
* Career growth opportunities and learning benefits
* Flexible remote work arrangement
* Recognition and rewards for outstanding performance
**Work Environment and Culture**
At careerzynith, we believe in creating a workplace that's welcoming, inclusive, and fun. Our team values radical transparency, extreme ownership, and continuous professional development. We encourage all employees to be themselves and provide opportunities for growth and learning. Whether you're working remotely or in-person, you'll be part of a dynamic team that's passionate about making a difference in the world.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for data entry and administrative tasks, we want to hear from you! Please submit your application by 5/29/2024. We're an equal opportunities employer and welcome applications from diverse candidates.
Apply To This Job
**Note:** An applicant assessment and background check may be part of your hiring procedure.
Apply for this job
**About careerzynith**
careerzynith is a global leader in security awareness training and simulated phishing platforms. Our innovative solutions are used by tens of thousands of organizations worldwide, helping them manage the ongoing problem of social engineering and train employees to make smarter security decisions every day. We're proud to have been recognized as a best place to work for women, millennials, and in technology for four years in a row by Fortune. Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves.
**The Role**
As an Order Management Specialist at careerzynith, you'll play a critical role in ensuring the accuracy and quality of our order processing and data entry tasks. Your responsibilities will include:
* Reviewing and validating all order paperwork submitted to ensure completeness and accuracy
* Reviewing contracts to identify invoicing, special subscription invoicing terms, payment and acceptance terms
* Providing customers with access to the careerzynith console
* Quality checking invoices prepared by other Order Management team members for customer orders to ensure accuracy before billing customers
* Uploading Tax Certificates
* Responding to all emails from customers related to access to the console and billing, or routing correspondence accordingly
* Entering and processing all incoming orders accurately and timely
* Adding single courses to consoles
* Creating Multi Tenant consoles for customers with child accounts
* Moving clients under their MSPs Bulk console
* Applying presale payments to invoices
**Minimum Qualifications**
* High School diploma or GED
* Experience with Gmail and Google Docs
* Experience with MS Office (Word and Excel)
* Experience with web browsers (Chrome, Internet Explorer, etc.)
* Fluent in multiple languages preferred
* Strong verbal and written communications
* Excellent time management and organization skills
**Preferred Qualifications**
* Previous experience in order management, data entry, or administrative roles
* Familiarity with careerzynith's products and services
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment with multiple priorities
**What We Offer**
* Competitive salary: $17.50/hr
* Comprehensive benefits package, including company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code
* Opportunity to work in a modern, high-tech, and fun work environment
* Career growth opportunities and learning benefits
* Flexible remote work arrangement
* Recognition and rewards for outstanding performance
**Work Environment and Culture**
At careerzynith, we believe in creating a workplace that's welcoming, inclusive, and fun. Our team values radical transparency, extreme ownership, and continuous professional development. We encourage all employees to be themselves and provide opportunities for growth and learning. Whether you're working remotely or in-person, you'll be part of a dynamic team that's passionate about making a difference in the world.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for data entry and administrative tasks, we want to hear from you! Please submit your application by 5/29/2024. We're an equal opportunities employer and welcome applications from diverse candidates.
Apply To This Job
**Note:** An applicant assessment and background check may be part of your hiring procedure.
Apply for this job