Experienced Order Management Specialist / Customer Service Representative – Fastener Distribution Industry
At careerzynith, we're on a mission to revolutionize the fastener distribution industry by providing exceptional customer service, innovative solutions, and a positive work environment. As an Order Management Specialist / Customer Service Representative, you'll play a vital role in supporting our customers and account managers, ensuring seamless order coordination, and resolving customer concerns with a smile. If you're a customer service rockstar looking for a stable and growing local company with opportunities for career growth, we want to hear from you!
**About careerzynith**
careerzynith is a full-service distributor of Fasteners and Assembly Components, founded in 1952. With eleven locations in North America, we continue to provide great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions to numerous companies throughout North America. Our company culture is built on traditional values, and we're committed to helping our customers reach their strategic goals through inventory solutions.
**Our Culture**
At careerzynith, we believe that happy, talented employees add value to our company. We hire friendly, down-to-earth people who make good team members and promote a healthy work-life balance and personal development. Our casual environment and positive team-oriented culture make us a great place to work, and we're proud to offer a range of benefits and perks to our employees.
**A Day in the Life of an Order Management Specialist**
As an Order Management Specialist, you'll be the face of careerzynith, supporting both our account managers and customers. Your tasks will include:
* Coordinating orders and ensuring timely delivery
* Processing and submitting customer quotes
* Investigating and resolving customer concerns
* Answering phone calls and responding to emails
* Providing exceptional customer service, even in challenging situations
You'll be the voice of careerzynith, and your professionalism, kindness, and patience will turn even the most frustrated customers into loyal advocates. You'll be the key to our success, and we're looking for someone who is passionate about delivering exceptional customer service and building strong relationships with our customers.
**Qualifications for an Order Management Specialist**
* 2 years of customer service experience
* Experience in the fastener, distribution, or manufacturing industries is helpful
* Exceptional customer service and phone skills
* Excellent communication skills, both written and verbal
* Comfortable talking on the phone and building relationships with people
* Team-oriented and creative problem-solving skills
**We'll Train You**
We'll provide the training you need to succeed in this role, including the technical aspects of our business. You'll learn about our products, services, and systems, and you'll be supported by our experienced team.
**Work Schedule**
This position requires working Monday - Friday, with flexible work-from-home opportunities available. You'll have the flexibility to balance your work and personal life, and you'll enjoy a down-to-earth casual environment.
**Benefits and Perks**
* Competitive starting wage
* 10 paid holidays, including Black Friday, Christmas Eve, and New Year's Eve
* Generous paid time off (PTO)
* 401(k) option
* Flexible spending accounts (FSAs)
* Life insurance
* Medical, dental, vision, and other insurance options
* Flexible work-from-home opportunities
* Positive team-oriented culture
**Ready to Join Our Team?**
If you're a customer service rockstar looking for a stable and growing local company with opportunities for career growth, we want to hear from you! Our application process is quick and easy, and we look forward to meeting you.
How to Apply
If you're ready to join our team, please fill out our initial mobile-friendly application. We can't wait to meet you and explore how you can contribute to our success.
What We're Looking For
We're looking for someone who is passionate about delivering exceptional customer service, building strong relationships with our customers, and contributing to our company's success. If you're a team player with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you.
Why Join careerzynith?
* We're a stable and growing local company with opportunities for career growth
* We offer a positive team-oriented culture and a down-to-earth casual environment
* We provide flexible work-from-home opportunities and a range of benefits and perks
* We're committed to helping our customers reach their strategic goals through inventory solutions
* We're passionate about delivering exceptional customer service and building strong relationships with our customers
What's Next?
If you're ready to join our team, please fill out our initial mobile-friendly application. We look forward to meeting you and exploring how you can contribute to our success.
Apply Now
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a full-service distributor of Fasteners and Assembly Components, founded in 1952. With eleven locations in North America, we continue to provide great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions to numerous companies throughout North America. Our company culture is built on traditional values, and we're committed to helping our customers reach their strategic goals through inventory solutions.
**Our Culture**
At careerzynith, we believe that happy, talented employees add value to our company. We hire friendly, down-to-earth people who make good team members and promote a healthy work-life balance and personal development. Our casual environment and positive team-oriented culture make us a great place to work, and we're proud to offer a range of benefits and perks to our employees.
**A Day in the Life of an Order Management Specialist**
As an Order Management Specialist, you'll be the face of careerzynith, supporting both our account managers and customers. Your tasks will include:
* Coordinating orders and ensuring timely delivery
* Processing and submitting customer quotes
* Investigating and resolving customer concerns
* Answering phone calls and responding to emails
* Providing exceptional customer service, even in challenging situations
You'll be the voice of careerzynith, and your professionalism, kindness, and patience will turn even the most frustrated customers into loyal advocates. You'll be the key to our success, and we're looking for someone who is passionate about delivering exceptional customer service and building strong relationships with our customers.
**Qualifications for an Order Management Specialist**
* 2 years of customer service experience
* Experience in the fastener, distribution, or manufacturing industries is helpful
* Exceptional customer service and phone skills
* Excellent communication skills, both written and verbal
* Comfortable talking on the phone and building relationships with people
* Team-oriented and creative problem-solving skills
**We'll Train You**
We'll provide the training you need to succeed in this role, including the technical aspects of our business. You'll learn about our products, services, and systems, and you'll be supported by our experienced team.
**Work Schedule**
This position requires working Monday - Friday, with flexible work-from-home opportunities available. You'll have the flexibility to balance your work and personal life, and you'll enjoy a down-to-earth casual environment.
**Benefits and Perks**
* Competitive starting wage
* 10 paid holidays, including Black Friday, Christmas Eve, and New Year's Eve
* Generous paid time off (PTO)
* 401(k) option
* Flexible spending accounts (FSAs)
* Life insurance
* Medical, dental, vision, and other insurance options
* Flexible work-from-home opportunities
* Positive team-oriented culture
**Ready to Join Our Team?**
If you're a customer service rockstar looking for a stable and growing local company with opportunities for career growth, we want to hear from you! Our application process is quick and easy, and we look forward to meeting you.
How to Apply
If you're ready to join our team, please fill out our initial mobile-friendly application. We can't wait to meet you and explore how you can contribute to our success.
What We're Looking For
We're looking for someone who is passionate about delivering exceptional customer service, building strong relationships with our customers, and contributing to our company's success. If you're a team player with excellent communication skills, a positive attitude, and a willingness to learn, we want to hear from you.
Why Join careerzynith?
* We're a stable and growing local company with opportunities for career growth
* We offer a positive team-oriented culture and a down-to-earth casual environment
* We provide flexible work-from-home opportunities and a range of benefits and perks
* We're committed to helping our customers reach their strategic goals through inventory solutions
* We're passionate about delivering exceptional customer service and building strong relationships with our customers
What's Next?
If you're ready to join our team, please fill out our initial mobile-friendly application. We look forward to meeting you and exploring how you can contribute to our success.
Apply Now
Apply Job!
Apply for this job