Experienced Oracle Customer Care & Billing Architect – Utility Industry Expertise
At careerzynith, we're seeking an exceptional Oracle Customer Care & Billing Architect to join our team of industry experts. As a seasoned professional with a proven track record in analyzing, designing, and developing functional requirements and application solutions for billing and financial systems, you'll play a critical role in shaping the future of our utility industry clients.
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the utility industry. Our team of experts is dedicated to delivering high-quality, scalable, and maintainable solutions that meet the evolving needs of our clients. With a strong focus on customer care and billing, we're committed to helping our clients achieve operational stability, improve customer satisfaction, and drive business growth.
**Role Overview**
As an Oracle Customer Care & Billing Architect at careerzynith, you'll work closely with business and technical stakeholders to analyze, design, and develop functional requirements and application solutions for billing and financial systems. Your expertise in Oracle Customer Care and Billing (CC&B), Billing and Customer Service (BCS), and Customer-to-Meter (C2M) processes will be instrumental in delivering high-quality solutions that meet the needs of our utility industry clients.
**Key Responsibilities**
* Collaborate with business stakeholders to assess feasibility of system enhancements and identify opportunities for process and system improvements.
* Analyze, assemble, and document business requirements, functional requirements, and functional design, including preparation of preliminary and final design documents.
* Provide subject matter expertise to developers, testers, and business teams, including performance of feasibility analysis and recommendation of alternative solutions.
* Support stabilization of deployed code and troubleshoot operational issues, including collaboration with cross-functional teams to ensure consistency, efficiency, and successful implementation of enhancements.
* Assist with ad hoc requests from business and technical teams, including mentoring junior analysts and providing guidance on application frameworks and data models.
**Must-Have Requirements**
* 15+ years of professional experience in analyzing, designing, and developing functional requirements and application design.
* 13+ years of experience with Oracle CC&B, BCS, and C2M, billing and financial processes, Energy Service Provider Direct Access, and Community Choice Aggregation processes.
* Strong knowledge of BCS/C2M application framework (Oracle Utilities Application Framework – OUAF) and data model.
* Proficient in SQL, Scripting, and Groovy.
* Ability to analyze and resolve operational and project defects, providing business and technical impact assessments.
* Excellent verbal and written communication skills.
**Preferred Qualifications**
* Working knowledge of relational databases and data querying.
* Experience working independently within a team framework on complex projects.
* Familiarity with Customer Metering Administration (CMA) processes.
* Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint, and Visio.
**Soft Skills**
* Strong problem-solving and analytical thinking.
* Excellent communication and collaboration skills.
* Ability to work independently and manage multiple priorities.
* Mentorship and leadership skills to guide junior analysts.
* Adaptable, organized, and flexible in a fast-paced environment.
**What We Offer**
* Competitive hourly rate: up to $95.00 per hour.
* Flexible work arrangement: remote work options available.
* Opportunity to work with a leading provider of innovative solutions for the utility industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
**How to Apply**
If you're a seasoned Oracle Customer Care & Billing Architect with a passion for delivering high-quality solutions for the utility industry, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply.
**Contact Information**
For more information about this role or to apply, please visit our website or contact our recruitment team at [insert contact information].
Why Join careerzynith?
At careerzynith, we're committed to delivering innovative solutions that meet the evolving needs of our clients. Our team of experts is passionate about making a difference in the utility industry, and we're looking for talented individuals like you to join our team.
Our Culture
Our culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're a dynamic and fast-paced work environment that encourages creativity, teamwork, and professional growth.
Our Benefits
We offer a range of benefits to support the health, well-being, and career development of our employees. These include:
* Competitive salary and benefits package
* Flexible work arrangement options
* Professional development and growth opportunities
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced Oracle Customer Care & Billing Architect looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply.
Contact Information
For more information about this role or to apply, please visit our website or contact our recruitment team at [insert contact information].
Apply for this job
**About careerzynith**
careerzynith is a leading provider of innovative solutions for the utility industry. Our team of experts is dedicated to delivering high-quality, scalable, and maintainable solutions that meet the evolving needs of our clients. With a strong focus on customer care and billing, we're committed to helping our clients achieve operational stability, improve customer satisfaction, and drive business growth.
**Role Overview**
As an Oracle Customer Care & Billing Architect at careerzynith, you'll work closely with business and technical stakeholders to analyze, design, and develop functional requirements and application solutions for billing and financial systems. Your expertise in Oracle Customer Care and Billing (CC&B), Billing and Customer Service (BCS), and Customer-to-Meter (C2M) processes will be instrumental in delivering high-quality solutions that meet the needs of our utility industry clients.
**Key Responsibilities**
* Collaborate with business stakeholders to assess feasibility of system enhancements and identify opportunities for process and system improvements.
* Analyze, assemble, and document business requirements, functional requirements, and functional design, including preparation of preliminary and final design documents.
* Provide subject matter expertise to developers, testers, and business teams, including performance of feasibility analysis and recommendation of alternative solutions.
* Support stabilization of deployed code and troubleshoot operational issues, including collaboration with cross-functional teams to ensure consistency, efficiency, and successful implementation of enhancements.
* Assist with ad hoc requests from business and technical teams, including mentoring junior analysts and providing guidance on application frameworks and data models.
**Must-Have Requirements**
* 15+ years of professional experience in analyzing, designing, and developing functional requirements and application design.
* 13+ years of experience with Oracle CC&B, BCS, and C2M, billing and financial processes, Energy Service Provider Direct Access, and Community Choice Aggregation processes.
* Strong knowledge of BCS/C2M application framework (Oracle Utilities Application Framework – OUAF) and data model.
* Proficient in SQL, Scripting, and Groovy.
* Ability to analyze and resolve operational and project defects, providing business and technical impact assessments.
* Excellent verbal and written communication skills.
**Preferred Qualifications**
* Working knowledge of relational databases and data querying.
* Experience working independently within a team framework on complex projects.
* Familiarity with Customer Metering Administration (CMA) processes.
* Proficiency with Microsoft Office suite, including Word, Excel, PowerPoint, and Visio.
**Soft Skills**
* Strong problem-solving and analytical thinking.
* Excellent communication and collaboration skills.
* Ability to work independently and manage multiple priorities.
* Mentorship and leadership skills to guide junior analysts.
* Adaptable, organized, and flexible in a fast-paced environment.
**What We Offer**
* Competitive hourly rate: up to $95.00 per hour.
* Flexible work arrangement: remote work options available.
* Opportunity to work with a leading provider of innovative solutions for the utility industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
**How to Apply**
If you're a seasoned Oracle Customer Care & Billing Architect with a passion for delivering high-quality solutions for the utility industry, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
**Equal Employment Opportunity**
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply.
**Contact Information**
For more information about this role or to apply, please visit our website or contact our recruitment team at [insert contact information].
Why Join careerzynith?
At careerzynith, we're committed to delivering innovative solutions that meet the evolving needs of our clients. Our team of experts is passionate about making a difference in the utility industry, and we're looking for talented individuals like you to join our team.
Our Culture
Our culture is built on a foundation of collaboration, innovation, and customer satisfaction. We're a dynamic and fast-paced work environment that encourages creativity, teamwork, and professional growth.
Our Benefits
We offer a range of benefits to support the health, well-being, and career development of our employees. These include:
* Competitive salary and benefits package
* Flexible work arrangement options
* Professional development and growth opportunities
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and experienced Oracle Customer Care & Billing Architect looking for a new challenge, we encourage you to apply. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. People with a criminal record are encouraged to apply.
Contact Information
For more information about this role or to apply, please visit our website or contact our recruitment team at [insert contact information].
Apply for this job