**Experienced Member Services Representative – Remote Customer Service Role at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as an Experienced Member Services Representative. As a key member of our Payments and Digital Strategy crew in the blithequark Credit Union, you will play a vital role in ensuring the smooth operation of our daily features related to check processing, object processing, direct bills, and budget transfers. **About blithequark** At blithequark, we're more than just an airline – we're a family of passionate individuals who share a common goal: to provide exceptional experiences for our customers and employees alike. With a rich history spanning over a century, we've grown into a global leader in the aviation industry, offering a diverse range of services and products that cater to the needs of our customers. Our commitment to innovation, customer satisfaction, and employee development has earned us a reputation as a trusted and respected brand. **Why Join Our Team?** As a Member Services Representative at blithequark, you'll enjoy a range of benefits that will enhance your personal and professional growth. Some of the perks include: * **Travel Perks**: Explore the world with your loved ones and friends, with access to over 365 destinations on more than 6,800 daily flights across our global network. * **Health Benefits**: Enjoy comprehensive health, dental, prescription, and vision benefits from day one, plus access to digital health visits, flexible spending accounts, and more. * **Wellness Programs**: Stay healthy and motivated with our wellness programs, which offer the right tools, resources, and support to help you achieve your goals. * **401(k) Program**: Take advantage of our 401(k) program, with company contributions available after one year, depending on your workgroup. * **Additional Benefits**: Enjoy employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more. **Responsibilities** As an Experienced Member Services Representative, you'll be responsible for: * Completing data access and balancing features * Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions * Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing * Working member cases/assignments * Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account, and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, reviewing, and making necessary GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing daily balancing and department closing * Obtaining information from contributors for the timely and correct processing of international and domestic wire transfer requests * Researching and verifying incoming and outgoing wire transfer information * Communicating with the vendor to process wire transfers * Understanding and being familiar with outgoing and incoming wire transfer laws * Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers * Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees **Requirements** To succeed in this role, you'll need: * **Minimum Qualifications**: + High school degree or GED + Intermediate Excel and Word experience * **Preferred Qualifications**: + Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires * **Skills, Licenses & Certifications**: + Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and contributors + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for attention to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance + Must pass relevant blithequark and Credit Union pre-employment compliance exams **What We Offer** At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Member Services Representative, you'll have access to: * **Career Growth Opportunities**: Develop your skills and advance your career with our comprehensive training programs and opportunities for professional growth. * **Learning Benefits**: Stay up-to-date with the latest industry trends and best practices through our online learning platform and training sessions. * **Work Environment**: Enjoy a dynamic and collaborative work environment that encourages creativity, innovation, and teamwork. * **Company Culture**: Be part of a diverse and inclusive team that values diversity, equity, and inclusion. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website at [insert link] to register as a candidate and submit your application. We look forward to welcoming you to our team at blithequark! Apply for this job