**Experienced Member Services Representative – Remote Customer Service Position at arenaflex**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Member Services Representative to join our Payments and Digital Strategy team in the arenaflex Credit Union. As a key member of our team, you will play a vital role in ensuring the smooth operation of our daily activities, including check processing, object processing, direct deposits, and budget transfers.
**Why Join arenaflex?**
At arenaflex, we're more than just a company – we're a family. We're a diverse group of individuals who share a common goal: to deliver exceptional customer experiences and make a positive impact on our communities. As a Member Services Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about their work and dedicated to excellence.
**What You'll Do:**
As a Member Services Representative, your primary responsibilities will include:
* Completing data access and balancing tasks to ensure accurate and timely processing of transactions
* Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Working member cases/assignments to resolve issues and provide exceptional customer service
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need:**
To be successful in this role, you'll need:
* A high school degree or equivalent
* Intermediate Excel and Word experience
* Minimum 1-2 years of customer service or member services experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**What You'll Get:**
As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including:
* Travel Perks: With our extensive network of flights, you'll have the opportunity to explore over 365 destinations across the globe.
* Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits to help you stay healthy and thrive.
* Wellness Programs: Our wellness programs offer you the tools, resources, and support you need to be your best self.
* 401(k) Program: Available upon hire, our 401(k) program allows you to save for your future and take advantage of company contributions.
* Additional Benefits: Enjoy a range of perks, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join the arenaflex Family:**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our 20+ Employee Business Resource Groups are designed to connect our team members to our customers, suppliers, communities, and shareholders, helping us to achieve our goal of exceeding the needs of our diverse global customer base.
**Ready to Take Off?**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Member Services Representative and take the first step towards a rewarding career at arenaflex.
Apply Now
Apply Now
**Why Join arenaflex?**
At arenaflex, we're more than just a company – we're a family. We're a diverse group of individuals who share a common goal: to deliver exceptional customer experiences and make a positive impact on our communities. As a Member Services Representative, you'll have the opportunity to work with a talented team of professionals who are passionate about their work and dedicated to excellence.
**What You'll Do:**
As a Member Services Representative, your primary responsibilities will include:
* Completing data access and balancing tasks to ensure accurate and timely processing of transactions
* Coordinating return items with contributors, vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Working member cases/assignments to resolve issues and provide exceptional customer service
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines, as well as Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from members for the timely and accurate processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member returned checks on draft changes, processing member checks, verifying members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**What You'll Need:**
To be successful in this role, you'll need:
* A high school degree or equivalent
* Intermediate Excel and Word experience
* Minimum 1-2 years of customer service or member services experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through work experience or education and hands-on use of the software
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and members
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**What You'll Get:**
As a Member Services Representative at arenaflex, you'll enjoy a range of benefits, including:
* Travel Perks: With our extensive network of flights, you'll have the opportunity to explore over 365 destinations across the globe.
* Health Benefits: From day one, you'll have access to comprehensive health, dental, prescription, and vision benefits to help you stay healthy and thrive.
* Wellness Programs: Our wellness programs offer you the tools, resources, and support you need to be your best self.
* 401(k) Program: Available upon hire, our 401(k) program allows you to save for your future and take advantage of company contributions.
* Additional Benefits: Enjoy a range of perks, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Join the arenaflex Family:**
At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. Our 20+ Employee Business Resource Groups are designed to connect our team members to our customers, suppliers, communities, and shareholders, helping us to achieve our goal of exceeding the needs of our diverse global customer base.
**Ready to Take Off?**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team as a Member Services Representative and take the first step towards a rewarding career at arenaflex.
Apply Now
Apply Now