Experienced Medical Customer Service Representative – Remote Opportunity for Goal-Driven Individuals with Excellent Communication Skills
Welcome to arenaflex
arenaflex is a leading provider of medical billing and claims investigation services, dedicated to delivering exceptional customer experiences and maximizing returns for our clients. We are seeking a highly motivated and skilled Medical Customer Service Representative to join our team in a remote capacity. If you are a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
About the Role
As a Medical Customer Service Representative at arenaflex, you will play a critical role in assisting patients with resolving their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing exceptional customer support. You will be an integral part of our client's business office, working in a fast-paced call center environment and adhering to standardized productivity goals. Our comprehensive training program will ensure your success in this role, and you will have the opportunity to work with a supportive team and develop your skills in medical billing and complex claims investigation.
Key Responsibilities
Helping patients understand their financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following established procedures to resolve patient account balances, including:
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
High School Diploma or equivalent
Must be willing to submit for a background check
High integrity and excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
While not required, the following preferred qualifications will be an asset in this role:
Ability to work successfully in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
Experience with medical billing/claims processing
Proficiency in PC-based applications (Microsoft Outlook, Word, and Excel)
Time management and sound decision-making skills
Positive attitude and ability to demonstrate teamwork
Strong organizational and problem-solving skills
Ability to provide excellent customer service in a variety of situations, including those that escalate
Strong attention to detail and data management skills
What We Offer
At arenaflex, we are committed to providing our employees with a positive and supportive work environment, comprehensive training, and opportunities for growth and development. We offer:
Full comprehensive Paid Training Program (3+ weeks)
Medical, Dental, and Vision insurance
HSA and FSA available
401(K) plans with company match
PTO and Paid holidays
Employer-paid life insurance and long-term disability
Internal company growth opportunities
Steady work schedule
Compensation and Benefits
We offer a competitive hourly rate of $15-$17, based on experience. Our comprehensive benefits package is designed to support your overall well-being and provide you with the resources you need to succeed in your role.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer opportunities for advancement, training, and education, and we encourage our employees to take ownership of their career development. Our supportive and collaborative work environment will provide you with the opportunity to learn from experienced professionals and develop your skills in medical billing and customer service.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful work environment that allows our employees to thrive and grow. Our company culture is built on the principles of integrity, teamwork, and excellence, and we strive to make a positive impact in the lives of our patients and clients.
How to Apply
If you are a motivated and skilled individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
Apply Now
arenaflex is a leading provider of medical billing and claims investigation services, dedicated to delivering exceptional customer experiences and maximizing returns for our clients. We are seeking a highly motivated and skilled Medical Customer Service Representative to join our team in a remote capacity. If you are a goal-driven, hard-working individual with excellent communication and customer service skills, we invite you to apply for this exciting opportunity.
About the Role
As a Medical Customer Service Representative at arenaflex, you will play a critical role in assisting patients with resolving their Self-Pay balances by establishing payment plans, updating insurance coverage, and providing exceptional customer support. You will be an integral part of our client's business office, working in a fast-paced call center environment and adhering to standardized productivity goals. Our comprehensive training program will ensure your success in this role, and you will have the opportunity to work with a supportive team and develop your skills in medical billing and complex claims investigation.
Key Responsibilities
Helping patients understand their financial responsibility in a helpful and non-threatening manner
Taking inbound and making outbound calls to patients regarding outstanding balances
Meeting or exceeding established metric goals
Following established procedures to resolve patient account balances, including:
Identifying consumer payment plans
Utilizing call scripts provided
Setting up consumer payments over the phone
Documenting all conversations electronically on company and/or client systems
Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
Providing information to Client Services as needed
Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Essential Qualifications
To be successful in this role, you will need to possess the following essential qualifications:
High School Diploma or equivalent
Must be willing to submit for a background check
High integrity and excellent interpersonal, verbal, and written communication skills
Preferred Qualifications
While not required, the following preferred qualifications will be an asset in this role:
Ability to work successfully in a fast-paced environment
Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA
Experience with medical billing/claims processing
Proficiency in PC-based applications (Microsoft Outlook, Word, and Excel)
Time management and sound decision-making skills
Positive attitude and ability to demonstrate teamwork
Strong organizational and problem-solving skills
Ability to provide excellent customer service in a variety of situations, including those that escalate
Strong attention to detail and data management skills
What We Offer
At arenaflex, we are committed to providing our employees with a positive and supportive work environment, comprehensive training, and opportunities for growth and development. We offer:
Full comprehensive Paid Training Program (3+ weeks)
Medical, Dental, and Vision insurance
HSA and FSA available
401(K) plans with company match
PTO and Paid holidays
Employer-paid life insurance and long-term disability
Internal company growth opportunities
Steady work schedule
Compensation and Benefits
We offer a competitive hourly rate of $15-$17, based on experience. Our comprehensive benefits package is designed to support your overall well-being and provide you with the resources you need to succeed in your role.
Career Growth and Development
At arenaflex, we are committed to helping our employees grow and develop in their careers. We offer opportunities for advancement, training, and education, and we encourage our employees to take ownership of their career development. Our supportive and collaborative work environment will provide you with the opportunity to learn from experienced professionals and develop your skills in medical billing and customer service.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful work environment that allows our employees to thrive and grow. Our company culture is built on the principles of integrity, teamwork, and excellence, and we strive to make a positive impact in the lives of our patients and clients.
How to Apply
If you are a motivated and skilled individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class.
Apply Now