**Experienced Medical Billing Customer Support Specialist - Remote 2nd Shift Opportunity**

At arenaflex, we are committed to delivering exceptional patient care and outstanding customer service through our dedicated team of professionals. As a national leader in providing home medical equipment and services, we are seeking a highly skilled and motivated Medical Billing Customer Support Specialist to join our team. In this role, you will play a vital part in ensuring the seamless delivery of our services to patients, referral sources, and employees. **Overview and Responsibilities** We are looking for a customer-focused individual who is passionate about delivering exceptional support to our patients and customers. As a Medical Billing Customer Support Specialist, you will be the first point of contact for new customers, providing accurate and timely information to ensure a positive experience. Your primary responsibilities will include: * Providing support to patients, referral sources, and employees through phone, email, and fax communication * Collecting co-pays and deductible amounts, conducting insurance verification and eligibility for services/products * Conducting patient satisfaction calls and acting as a patient advocate to resolve questions or concerns * Developing and maintaining a working knowledge of current products and services, Medicare, Medicaid, insurance regulations, and FDA/DOT and JCAHO guidelines * Maintaining accuracy and quality control throughout patient contact and data entry * Managing all aspects of initial intake, including answering phone calls, receiving faxes, collecting patient and referral source information, and processing paperwork * Obtaining authorization and qualification documentation * Preparing complete and accurate files for the Billing Department * Processing new orders, responding to questions, resolving issues, or forwarding to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction * Providing product/service information and education by answering questions and offering assistance * Working extensively with eIntake proprietary system * Performing other duties as assigned **Qualifications and Requirements** To be successful in this role, you will need: * A high school diploma or GED equivalent * One to three years of related prior work experience in a team-oriented environment * Experience in the medical field and administrative record management * Strong customer service background * Effective communication skills in English, both oral and written * Knowledge of medical billing practices and of billing reimbursement * Ability to maintain confidentiality and practice discretion and caution when handling sensitive information * Medical terminology knowledge * Ability to multi-task and maintain attention to detail * Self-motivation, organized, time-management, and deductive problem-solving skills * Sense of urgency and responsiveness to physicians, location employees, and patients * Ability to work independently and as part of a team **Physical Demands and Work Environment** This role requires: * Lifting of 10lbs * Sitting, walking, standing, talking, or listening for extensive hours * Close vision to small print on computer and/or paperwork * Extensive hours working on the computer **Benefits and Perks** As a valued member of the arenaflex team, you will enjoy: * Generous paid time off and paid holidays * Overtime pay for non-exempt hourly positions based on business needs * Commission for Account Executives * Fixed and variable rate car reimbursement for Area Managers and Account Executives * Employee discount program * Employee recognition program * Bonus and incentive opportunities * Mileage reimbursement (when applicable for the position) * Telephone reimbursement (when applicable for the position) * EAP * 401k * Medical, Prescription, Dental, and Vision * HSA and FSA/Dependent Care FSA * Life Insurance, Disability, Accidental death, Identity protection, and Legal services * Meru Health Mental health and Mercer SmartConnect Medicare programs * Livongo Diabetes and High Blood Pressure programs * Healthcare Bluebook and RX Savings solutions programs * HEPB and TB vaccinations **Why Join arenaflex?** At arenaflex, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer a range of benefits and perks to support our employees' physical, emotional, and financial well-being. We are an equal opportunity employer and welcome applications from diverse candidates. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional support to patients and customers, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, supportive, and empowering. Apply for this job