Experienced Medical Advice Chat Operator – Virtual Customer Service Representative for careerzynith
**Job Summary:**
Join careerzynith, a leading global pet care organization, as an Experienced Medical Advice Chat Operator. As a key member of our virtual customer service team, you will provide exceptional medical advice and support to clients via our online chat platform. This is a unique opportunity for medical professionals, Assistants, Technicians, and RVTs to utilize their skills and knowledge to make a difference in hundreds of lives every week. If you are a self-driven, customer-focused individual with excellent communication skills, we encourage you to apply.
**About careerzynith:**
careerzynith is a global pet care organization united in the love of animals and the people who love them. We are committed to improving the lives of pets and the people who care for them. Our mission is to empower our care teams with resources to practice medicine their way, connect them to a community of professionals who share their passion, and deliver technology and innovations that simplify work and expand care for all.
**Responsibilities:**
As an Experienced Medical Advice Chat Operator, you will be responsible for:
* Providing genuine client service while assisting clients via chat or phone
* Maintaining a positive attitude for remote team members, careerzynith team members, and clients
* Working as a team to deliver exceptional customer service
* Offering excellent written and oral communication skills
* Managing high-volume chat systems, accurately and efficiently answering chats and assisting with phone calls as needed
* Scheduling appointments for 20+ doctors working in multiple locations that see different types of animals
* Scheduling Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
* Possessing a great phone and chat voice (interactive, positive, calming)
* Working well within the CSR team and with other departments in our hospital
* Being detail-oriented: Collecting correct client/patient information, relaying correct information to doctors/technicians/other departments, typing notes in patient records, and providing accurate information to clients
* Reviewing and transcribing doctor voice mail messages at various times throughout the day
* Correcting appointments as needed and following up with team members and manager about incorrect appointments
* Contacting clients for doctors or techs as needed
* Contacting no-show appointments for rescheduling
* Participating in additional projects as training and aptitude allow
**Expectations Unique to Remote Position:**
* Remain logged in and reachable by careerzynith staff email and Microsoft Teams throughout shift
* Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera
* Participate in weekly online meetings with direct manager for the first month, then bi-weekly online meetings
* Attend bi-monthly staff meetings (virtually) with direct manager and Client Services team
* Keep detailed daily logs of all equipment complications and email to IT Manager and Direct Manager at the end of shift
* Follow all careerzynith policies, including attendance and tardy policies
* Ability to troubleshoot basic computer, internet, chat, and phone issues as they arise
**Qualifications:**
* Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
* Computer experience
* Experience with a multi-line phone system
* Must be at least 18 years old, high school diploma, fluent in English (written and oral)
* Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone
* Must be available to work one weekend day per week and 2+ holidays per year
**Skills:**
* Experienced with multi-tasking
* Professional written and oral communication skills
* Strong work ethic
* Ability to stay on task without direct supervision
* Creative problem solver
* Independent
* Self-motivated
* Client-focused
* Able to effectively prioritize
**Work Environment and Culture:**
careerzynith offers a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. Our virtual work environment is designed to provide a distraction-free space for you to excel in your role. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance.
**Compensation and Benefits:**
The base hourly range for this position is $21.00 - $24.00. careerzynith offers a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional medical advice and support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at careerzynith.
```html
About careerzynith
careerzynith is a global pet care organization united in the love of animals and the people who love them. We are committed to improving the lives of pets and the people who care for them.
Responsibilities
Provide genuine client service while assisting clients via chat or phone
Maintain a positive attitude for remote team members, careerzynith team members, and clients
Work as a team to deliver exceptional customer service
Offer excellent written and oral communication skills
Manage high-volume chat systems, accurately and efficiently answering chats and assisting with phone calls as needed
Schedule appointments for 20+ doctors working in multiple locations that see different types of animals
Schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
Possess a great phone and chat voice (interactive, positive, calming)
Work well within the CSR team and with other departments in our hospital
Be detail-oriented: Collect correct client/patient information, relay correct information to doctors/technicians/other departments, type notes in patient records, and provide accurate information to clients
Review and transcribe doctor voice mail messages at various times throughout the day
Correct appointments as needed and follow up with team members and manager about incorrect appointments
Contact clients for doctors or techs as needed
Contact no-show appointments for rescheduling
Participate in additional projects as training and aptitude allow
Expectations Unique to Remote Position
Remain logged in and reachable by careerzynith staff email and Microsoft Teams throughout shift
Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera
Participate in weekly online meetings with direct manager for the first month, then bi-weekly online meetings
Attend bi-monthly staff meetings (virtually) with direct manager and Client Services team
Keep detailed daily logs of all equipment complications and email to IT Manager and Direct Manager at the end of shift
Follow all careerzynith policies, including attendance and tardy policies
Ability to troubleshoot basic computer, internet, chat, and phone issues as they arise
Qualifications
Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
Computer experience
Experience with a multi-line phone system
Must be at least 18 years old, high school diploma, fluent in English (written and oral)
Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone
Must be available to work one weekend day per week and 2+ holidays per year
Skills
Experienced with multi-tasking
Professional written and oral communication skills
Strong work ethic
Ability to stay on task without direct supervision
Creative problem solver
Independent
Self-motivated
Client-focused
Able to effectively prioritize
Work Environment and Culture
careerzynith offers a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. Our virtual work environment is designed to provide a distraction-free space for you to excel in your role.
Compensation and Benefits
The base hourly range for this position is $21.00 - $24.00. careerzynith offers a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
Equal Opportunity Employer
careerzynith is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional medical advice and support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at careerzynith.
```
Apply for this job
Join careerzynith, a leading global pet care organization, as an Experienced Medical Advice Chat Operator. As a key member of our virtual customer service team, you will provide exceptional medical advice and support to clients via our online chat platform. This is a unique opportunity for medical professionals, Assistants, Technicians, and RVTs to utilize their skills and knowledge to make a difference in hundreds of lives every week. If you are a self-driven, customer-focused individual with excellent communication skills, we encourage you to apply.
**About careerzynith:**
careerzynith is a global pet care organization united in the love of animals and the people who love them. We are committed to improving the lives of pets and the people who care for them. Our mission is to empower our care teams with resources to practice medicine their way, connect them to a community of professionals who share their passion, and deliver technology and innovations that simplify work and expand care for all.
**Responsibilities:**
As an Experienced Medical Advice Chat Operator, you will be responsible for:
* Providing genuine client service while assisting clients via chat or phone
* Maintaining a positive attitude for remote team members, careerzynith team members, and clients
* Working as a team to deliver exceptional customer service
* Offering excellent written and oral communication skills
* Managing high-volume chat systems, accurately and efficiently answering chats and assisting with phone calls as needed
* Scheduling appointments for 20+ doctors working in multiple locations that see different types of animals
* Scheduling Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
* Possessing a great phone and chat voice (interactive, positive, calming)
* Working well within the CSR team and with other departments in our hospital
* Being detail-oriented: Collecting correct client/patient information, relaying correct information to doctors/technicians/other departments, typing notes in patient records, and providing accurate information to clients
* Reviewing and transcribing doctor voice mail messages at various times throughout the day
* Correcting appointments as needed and following up with team members and manager about incorrect appointments
* Contacting clients for doctors or techs as needed
* Contacting no-show appointments for rescheduling
* Participating in additional projects as training and aptitude allow
**Expectations Unique to Remote Position:**
* Remain logged in and reachable by careerzynith staff email and Microsoft Teams throughout shift
* Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera
* Participate in weekly online meetings with direct manager for the first month, then bi-weekly online meetings
* Attend bi-monthly staff meetings (virtually) with direct manager and Client Services team
* Keep detailed daily logs of all equipment complications and email to IT Manager and Direct Manager at the end of shift
* Follow all careerzynith policies, including attendance and tardy policies
* Ability to troubleshoot basic computer, internet, chat, and phone issues as they arise
**Qualifications:**
* Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
* Computer experience
* Experience with a multi-line phone system
* Must be at least 18 years old, high school diploma, fluent in English (written and oral)
* Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone
* Must be available to work one weekend day per week and 2+ holidays per year
**Skills:**
* Experienced with multi-tasking
* Professional written and oral communication skills
* Strong work ethic
* Ability to stay on task without direct supervision
* Creative problem solver
* Independent
* Self-motivated
* Client-focused
* Able to effectively prioritize
**Work Environment and Culture:**
careerzynith offers a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. Our virtual work environment is designed to provide a distraction-free space for you to excel in your role. As a remote employee, you will have the flexibility to work from home and enjoy a better work-life balance.
**Compensation and Benefits:**
The base hourly range for this position is $21.00 - $24.00. careerzynith offers a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
**Equal Opportunity Employer:**
careerzynith is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional medical advice and support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at careerzynith.
```html
About careerzynith
careerzynith is a global pet care organization united in the love of animals and the people who love them. We are committed to improving the lives of pets and the people who care for them.
Responsibilities
Provide genuine client service while assisting clients via chat or phone
Maintain a positive attitude for remote team members, careerzynith team members, and clients
Work as a team to deliver exceptional customer service
Offer excellent written and oral communication skills
Manage high-volume chat systems, accurately and efficiently answering chats and assisting with phone calls as needed
Schedule appointments for 20+ doctors working in multiple locations that see different types of animals
Schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
Possess a great phone and chat voice (interactive, positive, calming)
Work well within the CSR team and with other departments in our hospital
Be detail-oriented: Collect correct client/patient information, relay correct information to doctors/technicians/other departments, type notes in patient records, and provide accurate information to clients
Review and transcribe doctor voice mail messages at various times throughout the day
Correct appointments as needed and follow up with team members and manager about incorrect appointments
Contact clients for doctors or techs as needed
Contact no-show appointments for rescheduling
Participate in additional projects as training and aptitude allow
Expectations Unique to Remote Position
Remain logged in and reachable by careerzynith staff email and Microsoft Teams throughout shift
Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera
Participate in weekly online meetings with direct manager for the first month, then bi-weekly online meetings
Attend bi-monthly staff meetings (virtually) with direct manager and Client Services team
Keep detailed daily logs of all equipment complications and email to IT Manager and Direct Manager at the end of shift
Follow all careerzynith policies, including attendance and tardy policies
Ability to troubleshoot basic computer, internet, chat, and phone issues as they arise
Qualifications
Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT
Computer experience
Experience with a multi-line phone system
Must be at least 18 years old, high school diploma, fluent in English (written and oral)
Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone
Must be available to work one weekend day per week and 2+ holidays per year
Skills
Experienced with multi-tasking
Professional written and oral communication skills
Strong work ethic
Ability to stay on task without direct supervision
Creative problem solver
Independent
Self-motivated
Client-focused
Able to effectively prioritize
Work Environment and Culture
careerzynith offers a comprehensive benefits program, including medical, dental, vision, a 401(k) with employer match, and paid time off (including sick time) for all eligible employees. Our virtual work environment is designed to provide a distraction-free space for you to excel in your role.
Compensation and Benefits
The base hourly range for this position is $21.00 - $24.00. careerzynith offers a competitive compensation package, including a comprehensive benefits program and opportunities for career growth and development.
Equal Opportunity Employer
careerzynith is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional medical advice and support, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at careerzynith.
```
Apply for this job