**Experienced Mandarin Speaking Customer Service Agent – Ticket/Gate Agent – LAX**
At arenaflex, we're passionate about delivering exceptional customer experiences that make a lasting impression. As a Language of Destination (LOD) Customer Service Agent, you'll play a vital role in showcasing arenaflex's commitment to our customers by making their travel experience as smooth and pleasant as possible. If you're fluent in Mandarin and English, possess excellent communication skills, and are passionate about delivering top-notch customer service, we want to hear from you!
**About arenaflex**
arenaflex is a world-renowned airline that prides itself on its exceptional customer service, innovative spirit, and commitment to excellence. Our brand is built on a foundation of Care, Integrity, Resilience, and Servant Leadership, and we're dedicated to living these values every day. As a Customer Service Agent at arenaflex, you'll be part of a dynamic team that's passionate about delivering unforgettable experiences to our customers.
**Key Responsibilities**
As a Ticket/Gate Agent, you'll be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and pleasant. Your key responsibilities will include:
* Greeting customers and assisting them with the ticketing and baggage check-in process
* Using a computer to sell, print, and reissue tickets
* Managing the check-in process, ensuring customers have the proper travel documentation
* Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
* Practicing safety-conscious behaviors in all operational processes and procedures
* Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
* Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors
* Practicing safety-conscious behaviors in all operational processes and procedures
**Requirements**
To succeed as a Customer Service Agent at arenaflex, you'll need to possess the following qualifications:
* **Preferred Language of Destination**: Mandarin with the ability to pass standardized language assessment both verbal and written
* **Consistently prioritizes safety and security**: of self, others, and personal data
* **Embraces a diverse set of people, thinking, and styles**: with a passion for delivering exceptional customer service
* **High school diploma, GED, or high school equivalency**: with a strong foundation in English and Mandarin
* **At least 18 years of age and authorization to work in the United States**: with a valid passport and any necessary visas
* **Proficient in English**: with strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
* **Basic computer skills**: with the ability to navigate our systems and software
* **Must successfully pass a Customer Service Assessment**: with a focus on delivering exceptional customer experiences
* **Frequently lift bags or items weighing up to and including 50 pounds**: with the ability to perform lifting tasks safely and efficiently
* **Occasionally lift bags or items weighing between 50 and 70 pounds**: with the ability to perform lifting tasks safely and efficiently
* **Willing to work a fixed and/or rotating schedule**: including afternoons, evenings, weekends, and holidays
* **Pass a physical ability test (PAT)**: with a focus on safety and physical ability
* **Ability to hold airport-specific requirements**: such as a SIDA Badge and Customs Seal
* **Qualified applications with an arrest or conviction record(s)**: will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
**What will give you a competitive edge?**
* **Previous ticketing experience**: with a passion for delivering exceptional customer service
* **Fluency in Mandarin**: with the ability to communicate effectively with customers
* **Strong communication skills**: with the ability to navigate complex situations and deliver exceptional customer experiences
**Benefits and Perks**
As a Customer Service Agent at arenaflex, you'll enjoy a range of benefits and perks that will help you keep climbing:
* **Competitive salary**: with regular pay increases and performance incentives
* **401(k) with generous company contributions**: up to 9% of your salary
* **New hires are eligible for up to 2-weeks of vacation**: earned for use in the following vacation year (April 1 – March 31)
* **In addition to vacation, new hires are eligible for up to 56 hours of paid personal time**: within a 12-month period
* **10 paid holidays per calendar year**: with a focus on celebrating our values and traditions
* **Birthing parents are eligible for 12-weeks of paid maternity/parental leave**: with a focus on supporting our employees and their families
* **Non-birthing parents are eligible for 2-weeks of paid parental leave**: with a focus on supporting our employees and their families
* **Comprehensive health benefits**: including medical, dental, vision, short/long-term disability, and life insurance benefits
* **Family care assistance**: through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* **Holistic Wellbeing programs**: to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health
* **Domestic and International space-available flight privileges**: for employees and eligible family members
* **Career development programs**: to achieve your long-term career goals
* **World-wide partnerships**: to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* **Business Resource Groups**: created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* **Recognition rewards and awards**: through the platform Unstoppable Together
* **Access to over 500 discounts, specialty savings, and voluntary benefits**: through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare
**How to Apply**
If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we want to hear from you! Apply now to join our team as a Customer Service Agent at arenaflex.
Apply Now
**About arenaflex**
arenaflex is a world-renowned airline that prides itself on its exceptional customer service, innovative spirit, and commitment to excellence. Our brand is built on a foundation of Care, Integrity, Resilience, and Servant Leadership, and we're dedicated to living these values every day. As a Customer Service Agent at arenaflex, you'll be part of a dynamic team that's passionate about delivering unforgettable experiences to our customers.
**Key Responsibilities**
As a Ticket/Gate Agent, you'll be responsible for providing exceptional customer service to our passengers, ensuring their travel experience is smooth and pleasant. Your key responsibilities will include:
* Greeting customers and assisting them with the ticketing and baggage check-in process
* Using a computer to sell, print, and reissue tickets
* Managing the check-in process, ensuring customers have the proper travel documentation
* Tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts
* Practicing safety-conscious behaviors in all operational processes and procedures
* Using computers to assist customers with seat availability, make gate announcements regarding the boarding process, flight status, checking and handling baggage, managing, and initiating the boarding process
* Operating jet ways to place them in position prior to aircraft arrival and lift, opening, closing, and securing aircraft doors
* Practicing safety-conscious behaviors in all operational processes and procedures
**Requirements**
To succeed as a Customer Service Agent at arenaflex, you'll need to possess the following qualifications:
* **Preferred Language of Destination**: Mandarin with the ability to pass standardized language assessment both verbal and written
* **Consistently prioritizes safety and security**: of self, others, and personal data
* **Embraces a diverse set of people, thinking, and styles**: with a passion for delivering exceptional customer service
* **High school diploma, GED, or high school equivalency**: with a strong foundation in English and Mandarin
* **At least 18 years of age and authorization to work in the United States**: with a valid passport and any necessary visas
* **Proficient in English**: with strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
* **Basic computer skills**: with the ability to navigate our systems and software
* **Must successfully pass a Customer Service Assessment**: with a focus on delivering exceptional customer experiences
* **Frequently lift bags or items weighing up to and including 50 pounds**: with the ability to perform lifting tasks safely and efficiently
* **Occasionally lift bags or items weighing between 50 and 70 pounds**: with the ability to perform lifting tasks safely and efficiently
* **Willing to work a fixed and/or rotating schedule**: including afternoons, evenings, weekends, and holidays
* **Pass a physical ability test (PAT)**: with a focus on safety and physical ability
* **Ability to hold airport-specific requirements**: such as a SIDA Badge and Customs Seal
* **Qualified applications with an arrest or conviction record(s)**: will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act
**What will give you a competitive edge?**
* **Previous ticketing experience**: with a passion for delivering exceptional customer service
* **Fluency in Mandarin**: with the ability to communicate effectively with customers
* **Strong communication skills**: with the ability to navigate complex situations and deliver exceptional customer experiences
**Benefits and Perks**
As a Customer Service Agent at arenaflex, you'll enjoy a range of benefits and perks that will help you keep climbing:
* **Competitive salary**: with regular pay increases and performance incentives
* **401(k) with generous company contributions**: up to 9% of your salary
* **New hires are eligible for up to 2-weeks of vacation**: earned for use in the following vacation year (April 1 – March 31)
* **In addition to vacation, new hires are eligible for up to 56 hours of paid personal time**: within a 12-month period
* **10 paid holidays per calendar year**: with a focus on celebrating our values and traditions
* **Birthing parents are eligible for 12-weeks of paid maternity/parental leave**: with a focus on supporting our employees and their families
* **Non-birthing parents are eligible for 2-weeks of paid parental leave**: with a focus on supporting our employees and their families
* **Comprehensive health benefits**: including medical, dental, vision, short/long-term disability, and life insurance benefits
* **Family care assistance**: through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
* **Holistic Wellbeing programs**: to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health
* **Domestic and International space-available flight privileges**: for employees and eligible family members
* **Career development programs**: to achieve your long-term career goals
* **World-wide partnerships**: to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
* **Business Resource Groups**: created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
* **Recognition rewards and awards**: through the platform Unstoppable Together
* **Access to over 500 discounts, specialty savings, and voluntary benefits**: through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare
**How to Apply**
If you're passionate about delivering exceptional customer service and possess the skills and qualifications we're looking for, we want to hear from you! Apply now to join our team as a Customer Service Agent at arenaflex.
Apply Now