Experienced Manager, Veterinary Customer Service – Revolutionizing Pet Health at careerzynith
At careerzynith, we're on a mission to transform the pet health industry by providing unparalleled customer service and support to pet parents and the veterinary community. As a Manager, Veterinary Customer Service, you'll be at the forefront of this revolution, leading a team of virtual veterinary customer service representatives and driving results in a rapidly evolving business environment.
**Join a Team that Cares**
careerzynith is a growing organization that's passionate about improving pet health and providing best-in-class customer service. Our team is dedicated to making a difference in the lives of pets and their owners, and we're looking for like-minded individuals to join us on this journey.
**Key Responsibilities:**
As a Manager, Veterinary Customer Service, you'll be responsible for:
* Developing, leading, and coaching a team of virtual veterinary customer service representatives who support careerzynith customers, primarily for careerzynith Vet Care Clinics.
* Researching and problem-solving to determine appropriate solutions for customers and partners, and following up as needed to resolve issues.
* Holding team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
* Scheduling a rotating schedule to provide a consistent presence and ensure support is available during all hours of operation.
* Identifying inefficiencies, implementing improvements, and leading teams through process changes in a rapidly evolving business environment.
* Analyzing performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcomes.
* Collaborating with other managers to establish and build SOPs for existing processes and procedures.
* Assisting in providing insights on program improvements, including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product, and design teams as necessary.
**What You'll Need:**
To be successful in this role, you'll need:
* An active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within careerzynith or 3-5+ years of small animal veterinary experience or equivalent industry experience.
* 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with a leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments.
* Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends.
* Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills.
* Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment.
* Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach.
* High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays.
* Position may require travel.
**Preferred Qualifications:**
* A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred.
* Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial.
* Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers.
**Work Environment and Company Culture:**
careerzynith is committed to creating a work environment that's inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. As a Manager, Veterinary Customer Service, you'll be part of a dynamic team that's passionate about making a difference in the lives of pets and their owners.
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our team members' well-being and success. We're proud to offer a range of benefits that include:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* A dynamic and supportive work environment
**Career Growth Opportunities and Learning Benefits:**
careerzynith is committed to helping our team members grow and develop their careers. As a Manager, Veterinary Customer Service, you'll have access to a range of learning benefits, including:
* Professional development opportunities
* Mentorship and coaching
* Training and certification programs
* Opportunities for advancement and career growth
**How to Apply:**
If you're passionate about revolutionizing the pet health industry and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive.
**Accessibility:**
careerzynith is committed to providing equal access to employment opportunities for people with disabilities. If you require a reasonable accommodation to apply for this position, please contact [email protected].
**Privacy Policy:**
careerzynith is committed to protecting the privacy of our team members and applicants. To access our Privacy Policy, please click here: careerzynith Privacy Policy.
We look forward to hearing from you!
Apply for this job
**Join a Team that Cares**
careerzynith is a growing organization that's passionate about improving pet health and providing best-in-class customer service. Our team is dedicated to making a difference in the lives of pets and their owners, and we're looking for like-minded individuals to join us on this journey.
**Key Responsibilities:**
As a Manager, Veterinary Customer Service, you'll be responsible for:
* Developing, leading, and coaching a team of virtual veterinary customer service representatives who support careerzynith customers, primarily for careerzynith Vet Care Clinics.
* Researching and problem-solving to determine appropriate solutions for customers and partners, and following up as needed to resolve issues.
* Holding team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
* Scheduling a rotating schedule to provide a consistent presence and ensure support is available during all hours of operation.
* Identifying inefficiencies, implementing improvements, and leading teams through process changes in a rapidly evolving business environment.
* Analyzing performance metrics (e.g., CSAT, first-call resolution, handle time) to improve customer service outcomes.
* Collaborating with other managers to establish and build SOPs for existing processes and procedures.
* Assisting in providing insights on program improvements, including triaging, adjusting SOPs for changes, and providing feedback to the engineering, IT, product, and design teams as necessary.
**What You'll Need:**
To be successful in this role, you'll need:
* An active Vet Tech License (CVT, LVT, or RVT) in a state eligible for hire within careerzynith or 3-5+ years of small animal veterinary experience or equivalent industry experience.
* 2+ years of multi-channel contact center management experience (Customer Service strongly preferred), with a leadership track record and verifiable history of leading successful, high-volume teams in 100+ headcount environments.
* Proficiency in computer systems, ability to learn new software, and strong analytical skills to interpret data and operational trends.
* Strong leadership, coaching, and mentoring abilities, with outstanding oral and written communication skills.
* Exemplary listening and problem-solving skills, ability to multitask in a fast-paced environment.
* Passion for helping professionals and pets, working effectively in a team-oriented setting with empathy and a customer-first approach.
* High-speed internet, a quiet designated workspace, and commitment to a full-time schedule, including potential evenings, weekends, and holidays.
* Position may require travel.
**Preferred Qualifications:**
* A Veterinary Technology associate or bachelor's degree from a NAVTA and/or AVMA-CVTEA accredited program, or equivalent is preferred.
* Experience in Telehealth or Remote Veterinary Support: Given the virtual nature of this role, prior experience in telemedicine, remote triage, or virtual veterinary services would be beneficial.
* Regulatory Compliance Awareness: Understanding of veterinary regulations, including VCPR (Veterinary-Client-Patient Relationship) and telemedicine laws, to ensure compliance when advising customers.
**Work Environment and Company Culture:**
careerzynith is committed to creating a work environment that's inclusive, diverse, and supportive. We believe in fostering a culture that encourages collaboration, innovation, and growth. As a Manager, Veterinary Customer Service, you'll be part of a dynamic team that's passionate about making a difference in the lives of pets and their owners.
**Compensation, Perks, and Benefits:**
careerzynith offers a competitive compensation package, including a salary, benefits, and perks that reflect our commitment to our team members' well-being and success. We're proud to offer a range of benefits that include:
* Comprehensive health insurance
* 401(k) matching program
* Paid time off and holidays
* Professional development opportunities
* A dynamic and supportive work environment
**Career Growth Opportunities and Learning Benefits:**
careerzynith is committed to helping our team members grow and develop their careers. As a Manager, Veterinary Customer Service, you'll have access to a range of learning benefits, including:
* Professional development opportunities
* Mentorship and coaching
* Training and certification programs
* Opportunities for advancement and career growth
**How to Apply:**
If you're passionate about revolutionizing the pet health industry and providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer:**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and supportive.
**Accessibility:**
careerzynith is committed to providing equal access to employment opportunities for people with disabilities. If you require a reasonable accommodation to apply for this position, please contact [email protected].
**Privacy Policy:**
careerzynith is committed to protecting the privacy of our team members and applicants. To access our Privacy Policy, please click here: careerzynith Privacy Policy.
We look forward to hearing from you!
Apply for this job