**Experienced Manager Strategy - Customer Experience - Remote Opportunity at arenaflex**
**Join arenaflex, the world's leading home improvement retailer, in shaping the future of customer experience and driving business growth.**
As a key member of arenaflex's Customer Experience Strategy team, the Manager Strategy - Customer Experience will play a pivotal role in developing and executing arenaflex's overall interconnected and business strategy. This role requires a strategic thinker with a passion for delivering exceptional customer experiences, a deep understanding of market dynamics, and the ability to lead cross-functional teams.
**About arenaflex**
arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. arenaflex's Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment. Delivering a best-in-world interconnected retail experience for Pros and Consumers is one of arenaflex's top strategic priorities, requiring the establishment of clear strategic direction to support cross-functional alignment and organizational investment.
**Key Responsibilities**
As a Manager Strategy - Customer Experience, you will be responsible for:
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience**
* 4
**Preferred Years of Work Experience**
* 4
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer**
* A dynamic and collaborative work environment with a team of passionate professionals.
* Opportunities for career growth and professional development.
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* A competitive salary and bonus structure.
* The chance to work on high-impact projects that drive business growth and customer satisfaction.
**How to Apply**
If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Apply Now
As a key member of arenaflex's Customer Experience Strategy team, the Manager Strategy - Customer Experience will play a pivotal role in developing and executing arenaflex's overall interconnected and business strategy. This role requires a strategic thinker with a passion for delivering exceptional customer experiences, a deep understanding of market dynamics, and the ability to lead cross-functional teams.
**About arenaflex**
arenaflex is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. arenaflex's Customer Experience is a key enabler of our ability to grow and gain market share in any macroeconomic environment. Delivering a best-in-world interconnected retail experience for Pros and Consumers is one of arenaflex's top strategic priorities, requiring the establishment of clear strategic direction to support cross-functional alignment and organizational investment.
**Key Responsibilities**
As a Manager Strategy - Customer Experience, you will be responsible for:
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position, and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience**
* 4
**Preferred Years of Work Experience**
* 4
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer**
* A dynamic and collaborative work environment with a team of passionate professionals.
* Opportunities for career growth and professional development.
* A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
* A competitive salary and bonus structure.
* The chance to work on high-impact projects that drive business growth and customer satisfaction.
**How to Apply**
If you are a strategic thinker with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
Apply Now