Experienced Manager Strategy - Customer Experience - Remote
At careerzynith, we're revolutionizing the home improvement industry with our cutting-edge ecommerce capabilities and trusted value of our 2,000+ stores and 500,000+ associates. As the world's #1 home improvement retailer with over $150B in annual sales, we're constantly pushing the boundaries of what's possible in customer experience. Our Customer Experience Strategy team is at the forefront of this innovation, and we're seeking an experienced Manager Strategy - Customer Experience to join our remote team.
**About careerzynith**
careerzynith is a global leader in home improvement, with a rich history of innovation and customer-centricity. Our interconnected retail experience combines the best of ecommerce and in-store shopping, making it easy for Pros and Consumers to find what they need. With over 2,000 stores and 500,000+ associates, we're committed to delivering exceptional customer experiences that drive growth and market share.
**Job Summary**
As a Manager Strategy - Customer Experience, you'll be a key member of our Customer Experience Strategy team, leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts / Sr. Analysts. You'll create materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders. By developing expertise in all elements of online retail, you'll have the opportunity to influence change from within one of the world's leading retailers.
**Key Responsibilities**
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience**
* 4
**Preferred Years of Work Experience**
* 4
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer**
* Competitive salary and benefits package.
* Opportunity to work with a global leader in home improvement.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Flexible remote work arrangement.
**How to Apply**
If you're a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We can't wait to hear from you!
Apply Job!
Apply for this job
**About careerzynith**
careerzynith is a global leader in home improvement, with a rich history of innovation and customer-centricity. Our interconnected retail experience combines the best of ecommerce and in-store shopping, making it easy for Pros and Consumers to find what they need. With over 2,000 stores and 500,000+ associates, we're committed to delivering exceptional customer experiences that drive growth and market share.
**Job Summary**
As a Manager Strategy - Customer Experience, you'll be a key member of our Customer Experience Strategy team, leading discrete strategic projects or workstreams in larger projects, serving as a thought-partner throughout the online organization, and guiding the work of Analysts / Sr. Analysts. You'll create materials and presentations to effectively communicate frameworks, problem framing, strategies, and insights to senior leaders. By developing expertise in all elements of online retail, you'll have the opportunity to influence change from within one of the world's leading retailers.
**Key Responsibilities**
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments (including innovations and strategies of notable competitive and non-competitive retailers) to identify opportunities and threats. Leverage internal/external research to develop insights/solutions, create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams.
**Direct Manager/Direct Reports**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements**
* Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience**
* 4
**Preferred Years of Work Experience**
* 4
**Minimum Leadership Experience**
* None
**Preferred Leadership Experience**
* None
**Certifications**
* None
**Competencies**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer**
* Competitive salary and benefits package.
* Opportunity to work with a global leader in home improvement.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Flexible remote work arrangement.
**How to Apply**
If you're a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We can't wait to hear from you!
Apply Job!
Apply for this job