Experienced Manager of Customer Experience Strategy - Remote Opportunity at careerzynith
**Job Summary:**
Join careerzynith, the world's leading home improvement retailer, as a Manager of Customer Experience Strategy and play a pivotal role in shaping the future of retail. As a key member of the Customer Experience Strategy team, you will lead strategic projects, drive business growth, and develop expertise in online retail. With a focus on delivering best-in-world interconnected retail experiences for Pros and Consumers, you will have the opportunity to influence change from within one of the world's leading retailers.
**About careerzynith:**
careerzynith is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering exceptional customer experiences and driving business growth in any macroeconomic environment.
**Key Responsibilities:**
As a Manager of Customer Experience Strategy, you will be responsible for:
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions and create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams, leading to business growth and customer satisfaction.
**Direct Manager/Direct Reports:**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements:**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 4
**Preferred Years of Work Experience:**
* 4
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a leading retailer in the industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Flexible remote work arrangement.
**How to Apply:**
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you!
Apply Now!
Apply for this job
Join careerzynith, the world's leading home improvement retailer, as a Manager of Customer Experience Strategy and play a pivotal role in shaping the future of retail. As a key member of the Customer Experience Strategy team, you will lead strategic projects, drive business growth, and develop expertise in online retail. With a focus on delivering best-in-world interconnected retail experiences for Pros and Consumers, you will have the opportunity to influence change from within one of the world's leading retailers.
**About careerzynith:**
careerzynith is the world's #1 home improvement retailer, with over $150B in annual sales. Our market-leading interconnected customer experiences combine cutting-edge ecommerce capabilities with the trusted value of our 2,000+ stores and 500,000+ associates. As a leader in the industry, we are committed to delivering exceptional customer experiences and driving business growth in any macroeconomic environment.
**Key Responsibilities:**
As a Manager of Customer Experience Strategy, you will be responsible for:
* **Competitive and Market Intelligence (10%):** Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal/external research to develop insights/solutions and create compelling documents to communicate to executive audiences.
* **Planning Process (20%):** Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to team and key stakeholders.
* **Strategic Projects (70%):** Drive one or more interconnected strategy and operational execution workstreams, leading to business growth and customer satisfaction.
**Direct Manager/Direct Reports:**
* This Position typically reports to the Sr. Manager or Director.
* This Position has 0 Direct Reports.
**Travel Requirements:**
* Typically requires overnight travel 5% to 20% of the time.
**Physical Requirements:**
* Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles.
**Working Conditions:**
* Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
**Minimum Qualifications:**
* Must be at least 18 years old.
* Must be legally permitted to work in the United States.
**Preferred Qualifications:**
* Previous work experience in either world-class retail / ecommerce or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail / ecommerce businesses.
* MBA / Master's degree.
* Minimum of 4+ years of relevant work experience.
* Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving.
* Strong presentation skills and ability to communicate effectively with senior leadership.
* Strong interpersonal skills.
* Ability to lead and manage cross-functionally.
* High degree of drive and personal ownership.
* Comfort with framing and addressing ambiguous challenges.
* High degree of confidentiality and professionalism.
**Minimum Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
**Preferred Education:**
* The knowledge, skills, and abilities typically acquired through the completion of a master's degree program or equivalent degree in a field of study related to the job.
**Minimum Years of Work Experience:**
* 4
**Preferred Years of Work Experience:**
* 4
**Minimum Leadership Experience:**
* None
**Preferred Leadership Experience:**
* None
**Certifications:**
* None
**Competencies:**
* Decision Quality
* Collaborates
* Drives Engagement
* Ensures Accountability
* Plans and Aligns
* Communicates Effectively
* Customer Focus
**What We Offer:**
* Competitive salary and benefits package.
* Opportunity to work with a leading retailer in the industry.
* Collaborative and dynamic work environment.
* Professional development and growth opportunities.
* Flexible remote work arrangement.
**How to Apply:**
If you are a motivated and experienced professional looking to join a dynamic team, please submit your application through our website. We look forward to hearing from you!
Apply Now!
Apply for this job