Experienced Manager of Customer Experience Strategy - Interconnected Retail and Ecommerce Development - Remote Opportunity

Introduction to blithequark blithequark is the world's leading retailer, with a strong presence in the home improvement sector and over $150B in annual sales. Our market-leading interconnected customer experiences, combining cutting-edge ecommerce capabilities with the trusted value of our extensive store network and large team of associates, drive over $20B of these sales. At blithequark, we recognize the importance of delivering a best-in-world retail experience for both professionals and consumers, and we are committed to establishing a clear strategic direction to support cross-functional alignment and organizational investment. About the Customer Experience Strategy Team The Customer Experience Strategy team at blithequark plays a crucial role in developing and executing our overall interconnected and business strategy. This includes identifying top opportunities based on market dynamics, developing efforts to address those opportunities, and ensuring adequate internal resourcing while building external relationships to support those efforts. As a key member of this team, you will have the opportunity to influence change from within one of the world's leading retailers and contribute to the growth and success of our organization. Job Summary We are seeking an experienced Manager of Customer Experience Strategy to lead discrete strategic projects or workstreams in larger projects, serve as a thought-partner throughout the organization, and guide the work of Analysts and Sr. Analysts. The successful candidate will have a strong background in retail or ecommerce, excellent analytical and problem-solving skills, and the ability to communicate effectively with senior leaders. This is a remote opportunity, offering flexibility and work-life balance. Key Responsibilities Competitive and Market Intelligence (10%) : Stay abreast of external developments, including innovations and strategies of notable competitive and non-competitive retailers, to identify opportunities and threats. Leverage internal and external research to develop insights and solutions, and create compelling documents to communicate to executive audiences. Planning Process (20%) : Address business problems by structuring issues and prioritizing analyses. Present readouts and work materials to the team and key stakeholders. Strategic Projects (70%) : Drive one or more interconnected strategy and operational execution workstreams, leading cross-functional teams and collaborating with stakeholders to achieve business objectives. Direct Manager/Direct Reports This position typically reports to a Sr. Manager or Director and has no direct reports. However, the successful candidate will be expected to lead and manage cross-functionally, guiding the work of Analysts and Sr. Analysts and collaborating with stakeholders across the organization. Travel Requirements This position typically requires overnight travel 5% to 20% of the time, although this may vary depending on business needs. Physical Requirements Most of the time is spent sitting in a comfortable position, with frequent opportunities to move about. On rare occasions, there may be a need to move or lift light articles. Working Conditions The position is located in a comfortable indoor area, with any unpleasant conditions being infrequent and not objectionable. Qualifications Minimum Qualifications Must be at least 18 years old Must be legally permitted to work in the United States Bachelor's degree in a field of study related to the job Minimum of 4 years of relevant work experience Preferred Qualifications Previous work experience in world-class retail or ecommerce, or in professional services (e.g., strategy consulting, private equity, or investment banking) supporting such retail or ecommerce businesses MBA or Master's degree Strong skills in quantitative analysis, qualitative analysis, and strategic problem-solving Strong presentation skills and ability to communicate effectively with senior leadership Strong interpersonal skills Ability to lead and manage cross-functionally High degree of drive and personal ownership Comfort with framing and addressing ambiguous challenges High degree of confidentiality and professionalism Skills and Competencies The successful candidate will possess a range of skills and competencies, including: Decision Quality: ability to make informed, data-driven decisions Collaborates: ability to work effectively with cross-functional teams Drives Engagement: ability to motivate and engage stakeholders Ensures Accountability: ability to take ownership and responsibility for results Plans and Aligns: ability to develop and execute strategic plans Communicates Effectively: ability to communicate complex ideas and insights to senior leaders Customer Focus: ability to understand and meet the needs of customers Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Manager of Customer Experience Strategy, you will have access to a range of training and development opportunities, including: Professional development programs Mentorship and coaching Opportunities for advancement and career growth Access to industry-leading tools and technologies Work Environment and Company Culture blithequark is a dynamic and fast-paced organization, with a strong focus on innovation and customer satisfaction. Our company culture is built on a set of core values, including: Customer obsession Ownership and accountability Collaboration and teamwork Innovation and continuous improvement Integrity and transparency Compensation, Perks, and Benefits blithequark offers a competitive compensation package, including a salary range of $100,000 - $150,000 per year, depending on experience. We also offer a range of perks and benefits, including: Comprehensive health and wellness programs Retirement savings plan Paid time off and holidays Flexible work arrangements Opportunities for professional development and growth Conclusion If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Manager of Customer Experience Strategy position at blithequark. This is a unique opportunity to join a leading retailer and contribute to the growth and success of our organization. With a strong focus on innovation, customer satisfaction, and employee development, blithequark is the perfect place to build a successful and fulfilling career. Apply now to join our team and take the first step towards a exciting and rewarding career at blithequark! Apply for this job