**Experienced Manager, Customer Success, SMB | EMEA – Unlock Global Opportunity for Every Person, Team, and Business**

At arenaflex, we're revolutionizing the way global teams connect with world-class companies. As the fastest-growing Software as a Service (SaaS) company in history, we're breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator's top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google. Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. **Join our team of 6,000+ global professionals who span more than 100 countries, speak 74 languages, and bring a connected and dynamic culture that drives continuous learning and innovation for our customers.** **About the Role:** As the Manager, Customer Success, SMB | EMEA, you will be responsible for leading a growing team of Customer Success Managers in your region. You will recruit, hire, and train new team members, serve as a coach and leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes. You will build and scale the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers. **Key Responsibilities:** * Manage a growing team of Customer Success Managers in your region; recruit, hire, and train new team members * Serve as a coach and leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes * Build and scale the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers * Organize and analyze customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations * Proactively surface opportunities to improve the team's operational efficiency and the customer experience **Qualifications:** * Proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role * Driven, think on your feet, and thrive in a fast-paced, challenging environment * Track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting * Data-oriented * Experience working with clients and team members from multiple countries and across multiple time zones, preferred * Experience working on a remote team, preferred * Based in EMEA timezone, preferred * Experience working at a high growth start-up or scale up, preferred * Fintech or HRtech experience, preferred * Multilingual, preferred **Total Rewards:** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access **About arenaflex:** arenaflex is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, arenaflex combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, arenaflex supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. **Why Join arenaflex?** * Be part of a global team that's revolutionizing the future of work * Work with a diverse and inclusive team that values continuous learning and innovation * Have the opportunity to drive meaningful impact and build expertise that makes you a sought-after leader in the transformation of global work * Enjoy a competitive total rewards package that reflects our commitment to inclusivity and access for all * Be part of a company that's committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives **How to Apply:** If you're a motivated and experienced professional who's passionate about customer success and the future of work, we'd love to hear from you. Please submit your application through our careers page at [arenaflex careers page]( Apply for this job