**Experienced Live Chat Support Agent – Mobile Application Support and Customer Assistance**
**Location:** Denver, CO - REMOTE **Duration:** 8 months with possible extensions **About arenaflex:** arenaflex is a leading Technology consulting firm based out of New York, with offices across the US. We pride ourselves on being an invaluable partner to our clients, collaborating with diverse, multicultural teams to support the growth of our clients. With more than 7 locations worldwide, we help our clients deliver their projects smoothly. We're excited to bring on talented individuals like you to join our team and contribute to our mission. **Job Overview:** We're seeking an experienced Live Chat Support Agent to join our team in Denver, CO. As a remote worker, you'll be responsible for providing critical assistance to our clients through chat tools, following arenaflex's standard operating procedures. If you're passionate about technology and enjoy helping others, we invite you to apply for this exciting opportunity. **Responsibilities:** * Provide Tier I support and customer assistance for a mobile application, utilizing your technical expertise to resolve customer issues. * Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems, ensuring timely and effective resolution. * Install client software on supported devices, following defined procedures, processes, and methods. * Employ Incident Management procedures to enter tickets into the required tracking system, ensuring seamless issue tracking and resolution. * Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction. **Key Skills and Qualifications:** * **Minimum Qualifications:** + One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support. + OR Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees. * **Preferred Qualifications:** + Jira experience. + ITIL Certification. + Agile and scrum methodology experience. + Government work experience. + Familiarity with Apple and Google Play Store. + Use of diagnostic tools and knowledge of diverse range of mobile device makes and models. **What We Offer:** * **Career Growth Opportunities:** arenaflex is committed to helping you grow and develop your skills, with opportunities for professional growth and advancement. * **Learning Benefits:** We offer a range of training and development programs to help you stay up-to-date with the latest technologies and industry trends. * **Work Environment:** Our remote work environment allows you to work from the comfort of your own home, with flexible scheduling and a relaxed atmosphere. * **Company Culture:** We pride ourselves on our inclusive and supportive company culture, with a focus on collaboration, innovation, and customer satisfaction. **Compensation and Benefits:** * Competitive salary and benefits package. * Opportunities for professional growth and advancement. * Flexible scheduling and remote work environment. * Access to cutting-edge technologies and industry trends. * Collaborative and supportive company culture. **How to Apply:** If you're a motivated and experienced Live Chat Support Agent looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Note:** arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment, where everyone has the opportunity to thrive. Apply for this job