Experienced Live Chat Specialist – Customer Support and Relationship Building at careerzynith Orlando, FL
**Job Summary:**
At careerzynith, we're on a mission to revolutionize the way people interact with our clients' websites. As an Experienced Live Chat Specialist, you'll be the face of our customer support team, providing exceptional assistance to visitors and helping them navigate our clients' websites with ease. If you're a skilled problem solver with a passion for delivering top-notch customer service, we want to hear from you!
**About careerzynith:**
careerzynith is a rapidly growing business that's changing the game in the industry. We're a team of innovators, thinkers, and doers who are passionate about making a difference. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart from the rest. We're proud to offer a dynamic work environment that fosters growth, creativity, and collaboration.
**Job Responsibilities:**
As an Experienced Live Chat Specialist at careerzynith, you'll be responsible for:
* Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
* Creating relationships with new customers to better understand and achieve their needs
* Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promoting interest in client products and services
* Consistently achieving established standards of the position
* Continually portraying and projecting a positive and professional image
* Providing administrative support to the customer service team
* May assist with overflow work and other duties as needed
**Key Qualifications:**
* Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
* PC keyboarding and internet experience needed
* Strong communication and interpersonal skills, including written and verbal
* Upbeat, positive attitude and professional demeanor
* Articulate and well-accustomed to a client-facing role
* Ability to compose professional emails is a plus
* Proficient written and verbal communication skills in English
* Basic technical skills (able to navigate through smartphone and computer applications) with an upbeat, positive, kind, empathetic personality
**Preferred Qualifications:**
* Previous experience in a live chat or customer support role
* Familiarity with online chat software and customer relationship management (CRM) systems
* Experience working in a remote or virtual environment
* Certification in customer service or a related field
**What We Offer:**
* Competitive salary and benefits package
* Company equity program
* Medical, dental, life, and vision insurance
* Unlimited paid time off
* Paid family leave
* Short-term disability
* 401k plan
* Reimbursement for education and professional development
* Employee assistance program
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Flexible work arrangements, including remote work options
**Why Join careerzynith?**
* Be part of a rapidly growing business that's changing the game in the industry
* Work with a talented team of innovators, thinkers, and doers who are passionate about making a difference
* Enjoy a dynamic work environment that fosters growth, creativity, and collaboration
* Take advantage of opportunities for career growth and advancement
* Enjoy a competitive salary and benefits package, including company equity and unlimited paid time off
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:**
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
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At careerzynith, we're on a mission to revolutionize the way people interact with our clients' websites. As an Experienced Live Chat Specialist, you'll be the face of our customer support team, providing exceptional assistance to visitors and helping them navigate our clients' websites with ease. If you're a skilled problem solver with a passion for delivering top-notch customer service, we want to hear from you!
**About careerzynith:**
careerzynith is a rapidly growing business that's changing the game in the industry. We're a team of innovators, thinkers, and doers who are passionate about making a difference. Our commitment to excellence, customer satisfaction, and employee well-being sets us apart from the rest. We're proud to offer a dynamic work environment that fosters growth, creativity, and collaboration.
**Job Responsibilities:**
As an Experienced Live Chat Specialist at careerzynith, you'll be responsible for:
* Answering incoming customer live chats regarding website navigation issues, service questions, and general client concerns
* Evaluating customer interactions and elevating issues to the Online Chat Manager when appropriate
* Creating relationships with new customers to better understand and achieve their needs
* Responding to customer questions, inquiries, requests, and problems accurately, concisely, and appropriately
* Promoting interest in client products and services
* Consistently achieving established standards of the position
* Continually portraying and projecting a positive and professional image
* Providing administrative support to the customer service team
* May assist with overflow work and other duties as needed
**Key Qualifications:**
* Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
* PC keyboarding and internet experience needed
* Strong communication and interpersonal skills, including written and verbal
* Upbeat, positive attitude and professional demeanor
* Articulate and well-accustomed to a client-facing role
* Ability to compose professional emails is a plus
* Proficient written and verbal communication skills in English
* Basic technical skills (able to navigate through smartphone and computer applications) with an upbeat, positive, kind, empathetic personality
**Preferred Qualifications:**
* Previous experience in a live chat or customer support role
* Familiarity with online chat software and customer relationship management (CRM) systems
* Experience working in a remote or virtual environment
* Certification in customer service or a related field
**What We Offer:**
* Competitive salary and benefits package
* Company equity program
* Medical, dental, life, and vision insurance
* Unlimited paid time off
* Paid family leave
* Short-term disability
* 401k plan
* Reimbursement for education and professional development
* Employee assistance program
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Flexible work arrangements, including remote work options
**Why Join careerzynith?**
* Be part of a rapidly growing business that's changing the game in the industry
* Work with a talented team of innovators, thinkers, and doers who are passionate about making a difference
* Enjoy a dynamic work environment that fosters growth, creativity, and collaboration
* Take advantage of opportunities for career growth and advancement
* Enjoy a competitive salary and benefits package, including company equity and unlimited paid time off
**How to Apply:**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Note:**
By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply.
Powered by Homebase. Free employee scheduling, time clock, and hiring tools.
Apply Job!
Apply for this job