Experienced Live Chat Specialist - Collections: Join the careerzynith Team and Make a Positive Impact on the Planet
As a forward-thinking and mission-driven organization, careerzynith is revolutionizing the home improvement industry by providing friendly financing options for those who dream of living a more sustainable lifestyle. We're on a quest to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and deliver a tech-enabled financing experience that is simple, fast, and frictionless. If you're an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!
**About careerzynith**
careerzynith is creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're revolutionizing the home improvement industry and protecting our only planet. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.
**Join Our Team and Make a Meaningful Impact**
If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us. As a Live Chat Specialist - Collections, you'll play a crucial role in responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency.
**Key Responsibilities**
* Communicate with delinquent borrowers via different digital communication channels
* Find solutions to help bring borrower's loans to a current status
* Process payments for borrowers with past due payments
* Maintain daily, weekly, and monthly collection and metric goals
* Collaborate with the collections team to achieve shared goals and objectives
* Stay up-to-date with industry trends and best practices in collections and customer service
**Essential Qualifications**
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
* Excellent written communication skills
* Prior experience with financial products preferred
* Proficiency with Microsoft Office applications
* Self-motivated and extremely goal-oriented
* Team Player
* Professional demeanor
* Bilingual Spanish/English required
**Preferred Qualifications**
* 1-2 years of experience in live chat and customer service
* Experience with collections software and systems
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong communication and interpersonal skills
**Compensation and Benefits**
* Competitive pay: $16-18/hour DOE with bonus opportunity
* Comprehensive benefits package, including:
+ 401(k)
+ 401(k) matching
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ On-the-job training
+ Paid time off
+ Referral program
+ Vision insurance
+ Work from home
**Work Environment and Culture**
* Remote work opportunity with a flexible schedule
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* A fun and dynamic work environment with a passion for sustainability and social responsibility
**How to Apply**
If you're a motivated and results-driven professional who is passionate about making a positive impact on the planet, we want to hear from you! Apply today and join the careerzynith team as a Live Chat Specialist - Collections. Don't miss this opportunity to be part of a revolutionary organization that's changing the face of the home improvement industry.
Apply To This Job
Apply for this job
**About careerzynith**
careerzynith is creating a financial ecosystem that connects billions of dollars of capital to millions of homeowners who want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve better sustainability, we're revolutionizing the home improvement industry and protecting our only planet. As part of our world-positive initiative, we're also the official sponsor of GivePower – a foundation that uses solar-based solutions to power life's basic needs for people in developing regions of the world.
**Join Our Team and Make a Meaningful Impact**
If you have an unstoppable desire to make a meaningful impact on our planet, and help mission-driven businesses and consumers achieve a more sustainable future, join us. As a Live Chat Specialist - Collections, you'll play a crucial role in responding to borrowers via different digital communication channels with delinquent accounts, collecting past due payments, and providing appropriate payment solutions to cure borrower's delinquency.
**Key Responsibilities**
* Communicate with delinquent borrowers via different digital communication channels
* Find solutions to help bring borrower's loans to a current status
* Process payments for borrowers with past due payments
* Maintain daily, weekly, and monthly collection and metric goals
* Collaborate with the collections team to achieve shared goals and objectives
* Stay up-to-date with industry trends and best practices in collections and customer service
**Essential Qualifications**
* 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
* Excellent written communication skills
* Prior experience with financial products preferred
* Proficiency with Microsoft Office applications
* Self-motivated and extremely goal-oriented
* Team Player
* Professional demeanor
* Bilingual Spanish/English required
**Preferred Qualifications**
* 1-2 years of experience in live chat and customer service
* Experience with collections software and systems
* Strong analytical and problem-solving skills
* Ability to work in a fast-paced environment and meet deadlines
* Strong communication and interpersonal skills
**Compensation and Benefits**
* Competitive pay: $16-18/hour DOE with bonus opportunity
* Comprehensive benefits package, including:
+ 401(k)
+ 401(k) matching
+ Dental insurance
+ Flexible schedule
+ Health insurance
+ On-the-job training
+ Paid time off
+ Referral program
+ Vision insurance
+ Work from home
**Work Environment and Culture**
* Remote work opportunity with a flexible schedule
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* A fun and dynamic work environment with a passion for sustainability and social responsibility
**How to Apply**
If you're a motivated and results-driven professional who is passionate about making a positive impact on the planet, we want to hear from you! Apply today and join the careerzynith team as a Live Chat Specialist - Collections. Don't miss this opportunity to be part of a revolutionary organization that's changing the face of the home improvement industry.
Apply To This Job
Apply for this job