**Experienced Live Chat Representative – Customer Service and Sales Support**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a dynamic setting where no two conversations are ever the same? If so, we invite you to join blithequark as a Live Chat Representative, where you will play a vital role in connecting our site visitors with our practice-based Professionals (PLs) who will then work on booking them for an in-person consultation. At blithequark, we pride ourselves on providing top-notch customer service and support to our clients. Our Live Chat Representatives are the face of our company, and we are seeking a talented individual who can embody our values of excellence, professionalism, and a commitment to delivering outstanding results. **About blithequark** blithequark is a leading provider of innovative solutions in the [industry/field]. Our team is dedicated to delivering exceptional service and support to our clients, and we are committed to fostering a culture of excellence, teamwork, and continuous learning. As a Live Chat Representative at blithequark, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients. **Key Responsibilities** As a Live Chat Representative at blithequark, you will be responsible for: * Utilizing our CRM tool to interact with prospective patients in an effort to schedule them in-clinic or virtual consultations * Managing multiple chat-based conversations in real time while providing timely responses * Following our lead journey process as applicable * Focusing on quantity: responding effectively to 100% of live chats * Focusing on quality: having meaningful conversations with prospective patients, answering their questions, and providing relevant information in accordance with approved scripts * Collaborating with Leadership as needed or directed to reach strategic sourcing and sales goals * Assisting with PL efforts for other practice locations as needed * Providing accurate information to include starting prices or other approved information * Qualifying leads * Assisting in any sales-related administrative tasks as needed or as assigned * Other ad hoc projects and tasks as assigned **Essential Qualifications** To be successful as a Live Chat Representative at blithequark, you will need to possess the following essential qualifications: * At least 1 year of sales experience, preferably in inside sales and/or remote positions * Experience using a CRM tool, preferably Intercom or Salesforce * Typing speed of 60 words per minute * Ability to manage multiple live chat conversations at any given time while providing outstanding customer service to include quick, accurate, and timely responses * Proficiency in Microsoft Office and Google Suite * Excellent verbal and written communication * Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations * Strong organizational and multitasking skills * Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude * Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies **Preferred Qualifications** While not essential, the following qualifications are highly desirable: * Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between) * Availability for training from 9am-5pm local time * Availability to work on a Saturday or Sunday (huge plus if available on both weekend days!) * Experience in a similar role or industry **Skills and Competencies** To excel as a Live Chat Representative at blithequark, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and analytical skills * Ability to think critically and make sound decisions * Strong organizational and time management skills * Ability to work independently and as part of a team * Self-motivation, adaptability, and a positive attitude * Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Live Chat Representative, you will have access to: * Ongoing training and development programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and teamwork * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Live Chat Representative, you will have the opportunity to work from the comfort of your own home or office, while still being part of a dynamic and supportive team. Our company culture is built on the values of excellence, professionalism, and a commitment to delivering outstanding results. **Compensation, Perks, and Benefits** As a Live Chat Representative at blithequark, you can expect to receive a competitive salary and benefits package, including: * A comprehensive benefits package, including health insurance, retirement savings, and paid time off * Opportunities for career advancement and professional growth * A dynamic and supportive work environment that fosters collaboration and teamwork * A flexible and remote-friendly work arrangement * Access to ongoing training and development programs to enhance your skills and knowledge **Conclusion** If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced environment, we invite you to join blithequark as a Live Chat Representative. As a member of our team, you will have the opportunity to make a real difference in the lives of our clients, while also enjoying a dynamic and supportive work environment that fosters collaboration and teamwork. Apply now to join our team and take the first step towards a rewarding and challenging career with blithequark! Apply for this job