Experienced Live Chat Representative – Customer Experience and Sales Support at careerzynith
At careerzynith, we're on a mission to revolutionize the way people shop for jewelry and gemstones. As a leading retailer in the United States, we're committed to delivering an exceptional customer experience through our omnichannel approach. We're now seeking a highly skilled and motivated Live Chat Representative to join our team and help us achieve our sales goals.
**About careerzynith**
careerzynith is a privately-held company with a proven 30-year history of innovation and excellence in the jewelry and gemstone industry. We leverage an omni-digital strategy to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to millions of households, an industry-leading mobile-optimized e-commerce platform, and a robust social media presence. Our commitment to education and consumer satisfaction has earned us a reputation as a trusted and respected leader in the industry.
**Job Summary**
As a Live Chat Representative at careerzynith, you will be responsible for providing exceptional customer experience and sales support to our online customers through live chat. You will be the face of our brand, helping customers navigate our website and mobile app, answering their questions, and making sales recommendations. If you're a friendly, self-directed person with a passion for sales and customer service, we want to hear from you.
**Key Responsibilities**
* Provide live chat support to customers on JTV.com and JTV Go, answering their questions and making sales recommendations
* Establish and nurture prospective customer relationships to achieve sales goals
* Organize, plan, and execute tele-sales activities to drive sales and revenue growth
* Provide both sales and customer experience support via live chat, ensuring a seamless and engaging experience for our customers
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
* Stay up-to-date on product knowledge, industry trends, and company initiatives to provide expert advice and recommendations to customers
**Essential Qualifications**
* Sales experience, preferably in a retail or e-commerce environment
* General computer knowledge and solid keyboarding skills
* Ability to communicate quickly and effectively via an online format
* High level of familiarity with JTV.com and our products
* Ability to speak articulately and credibly with leadership and customers
* Strong analytical and judgment skills
* Ability to multi-task and prioritize tasks effectively
* Excellent written communication skills
**Desired Skills**
* Previous tele-sales experience, preferably in a jewelry or gemstone industry
* Knowledge of jewelry and gemstones, including their characteristics, properties, and market trends
* Previous live chat experience, preferably in a retail or e-commerce environment
* Familiarity with CRM software and sales analytics tools
**careerzynith Perks**
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on careerzynith products
* 24-hour private Fitness Center for all careerzynith employees and their immediate family
* Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers and the industry.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to the development and growth of our employees. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals. Whether you're looking to advance in your current role or transition to a new one, we're here to support you every step of the way.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at careerzynith!
Apply for this job
**About careerzynith**
careerzynith is a privately-held company with a proven 30-year history of innovation and excellence in the jewelry and gemstone industry. We leverage an omni-digital strategy to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to millions of households, an industry-leading mobile-optimized e-commerce platform, and a robust social media presence. Our commitment to education and consumer satisfaction has earned us a reputation as a trusted and respected leader in the industry.
**Job Summary**
As a Live Chat Representative at careerzynith, you will be responsible for providing exceptional customer experience and sales support to our online customers through live chat. You will be the face of our brand, helping customers navigate our website and mobile app, answering their questions, and making sales recommendations. If you're a friendly, self-directed person with a passion for sales and customer service, we want to hear from you.
**Key Responsibilities**
* Provide live chat support to customers on JTV.com and JTV Go, answering their questions and making sales recommendations
* Establish and nurture prospective customer relationships to achieve sales goals
* Organize, plan, and execute tele-sales activities to drive sales and revenue growth
* Provide both sales and customer experience support via live chat, ensuring a seamless and engaging experience for our customers
* Collaborate with cross-functional teams to resolve customer issues and improve overall customer satisfaction
* Stay up-to-date on product knowledge, industry trends, and company initiatives to provide expert advice and recommendations to customers
**Essential Qualifications**
* Sales experience, preferably in a retail or e-commerce environment
* General computer knowledge and solid keyboarding skills
* Ability to communicate quickly and effectively via an online format
* High level of familiarity with JTV.com and our products
* Ability to speak articulately and credibly with leadership and customers
* Strong analytical and judgment skills
* Ability to multi-task and prioritize tasks effectively
* Excellent written communication skills
**Desired Skills**
* Previous tele-sales experience, preferably in a jewelry or gemstone industry
* Knowledge of jewelry and gemstones, including their characteristics, properties, and market trends
* Previous live chat experience, preferably in a retail or e-commerce environment
* Familiarity with CRM software and sales analytics tools
**careerzynith Perks**
* Outstanding employee benefit program with medical, dental, and vision coverage available
* 401(k) plan with company match
* Generous personal/vacation accrual policy
* Great employee discount program through local vendors
* Exceptional employee discount on careerzynith products
* 24-hour private Fitness Center for all careerzynith employees and their immediate family
* Our employee park features a Walking Trail, Frisbee Golf, Volleyball, and MORE!
**Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our company culture is built on a foundation of respect, empathy, and open communication. We believe in empowering our employees to take ownership of their work and make a meaningful impact on our customers and the industry.
**Career Growth Opportunities and Learning Benefits**
careerzynith is committed to the development and growth of our employees. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals. Whether you're looking to advance in your current role or transition to a new one, we're here to support you every step of the way.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and customer service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team at careerzynith!
Apply for this job