**Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional (VIP)**

Are you a licensed insurance professional seeking a challenging and rewarding career opportunity in the property and casualty (P&C) industry? Do you have a passion for delivering exceptional customer service and a strong understanding of personal and commercial insurance? If so, we invite you to join arenaflex, a leading provider of virtual insurance services, as a Licensed P&C Customer Service Representative. **About arenaflex** arenaflex is a dynamic and innovative company that has revolutionized the way insurance services are delivered. Our Virtual Insurance Pro (VIP) team provides a full range of services to independent insurance agencies and their customers throughout the country, through our team of home-based P&C insurance professionals. Our mission is to provide exceptional customer service, support agency needs, and foster a collaborative and supportive work environment. **Job Summary** As a Licensed P&C Customer Service Representative, you will be responsible for providing top-notch customer service to our clients and their customers. You will work as part of an expanding team of professionals to support agency needs, utilizing your expertise in personal and commercial insurance to resolve customer inquiries and issues. This is a fantastic opportunity for an individual who is detail-oriented, enjoys working in a fast-paced environment, and is passionate about delivering exceptional customer service. **Key Responsibilities** * Answer customer calls and assist with payment and billing questions; assist with online payments * Handle policy change requests via phone or email from customers and third parties; implement changes online at the insurance carrier website * Review policy coverages and issue certificates of insurance and evidence of insurance or binders * General phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests as needed **Qualifications and Skills** * Minimum of 3 years' experience in property and casualty insurance; Property and Casualty License required * Experience in either personal or commercial lines, experience in both a plus * Proficient in Massachusetts Auto and Registry a plus * Strong written and verbal communication skills * Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook * Strong data entry skills and website navigation * Adaptability to varying customer personality types and situations * Eager to work in a collaborative, fast-paced, team environment * Patience, empathy, and professionalism * Effective time management * A private, distraction-free work area is necessary, although a separate office is NOT required **Why You Should Apply** * Competitive wage, employer-supported health insurance, employer-funded Life, AD&D, LTD, and STD Insurance, and a wide range of voluntary insurance options * 401(k) plan with company discretionary match * Paid sick, vacation, personal, and holiday time * The most convenient and attractive commuting, parking, and dress code benefits EVER! **Work Environment and Culture** * Work from the comfort and convenience of your own home * Collaborative and supportive team environment * State-of-the-art computer equipment and proprietary training and tools * Flexible schedule and work-life balance * Opportunities for career growth and professional development **Benefits and Perks** * Competitive salary range of $50k to $65k, commensurate with experience * Comprehensive benefits package, including health insurance, dental insurance, vision insurance, and 401(k) plan * Paid time off, including sick, vacation, personal, and holiday time * Flexible schedule and work-life balance * Opportunities for career growth and professional development **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a work environment that is free from discrimination and harassment. **Job Type** Full-time **Pay** $50,000.00 - $65,000.00 per year **Benefits** * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance * Work from home **Requirements** * Property and Casualty License * 3 years Property and Casualty insurance experience **Work Location** Remote **Shift** * 8 hour shift * Day shift Apply for this job