**Experienced Licensed P&C Customer Service Representative – Virtual Insurance Professional**

**Join arenaflex, a leading provider of innovative insurance solutions, and embark on a rewarding career as a Licensed P&C Customer Service Representative.** In this exciting role, you will have the opportunity to work from the comfort of your own home, providing exceptional customer service to clients across the country. As a key member of our Virtual Insurance Pro (VIP) team, you will be responsible for delivering top-notch support to independent insurance agencies and their customers, leveraging your expertise in property and casualty insurance to drive customer satisfaction and loyalty. **About arenaflex** arenaflex is a dynamic and forward-thinking organization that is revolutionizing the insurance industry with its cutting-edge solutions and commitment to excellence. Our team of dedicated professionals is passionate about delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Licensed P&C Customer Service Representative, you will be part of a collaborative and supportive environment that fosters growth, innovation, and success. **Key Responsibilities** As a Licensed P&C Customer Service Representative, your primary responsibilities will include: * Answering customer calls and assisting with payment and billing questions, as well as online payments * Handling policy change requests via phone or email from customers and third parties, implementing changes online at the insurance carrier website * Reviewing policy coverages and issuing certificates of insurance, evidence of insurance, or binders as needed * Engaging in general phone and email correspondence with customers related to renewals, cancellations, and insurance carrier requests **Essential Qualifications and Skills** To succeed in this role, you will need: * A minimum of 3 years' experience in property and casualty insurance, with a Property and Casualty License required * Experience in either personal or commercial lines, with experience in both a plus * Proficiency in Massachusetts Auto and Registry a plus * Strong written and verbal communication skills * Proficient working knowledge of Microsoft Office Suite, including Excel and Outlook * Strong data entry skills and website navigation * Adaptability to varying customer personality types and situations * Eager to work in a collaborative, fast-paced, team environment * Patience, empathy, and professionalism * Effective time management * A private, distraction-free work area is necessary, although a separate office is NOT required **Preferred Qualifications and Skills** While not essential, the following qualifications and skills are highly desirable: * Experience working in a virtual or remote environment * Familiarity with insurance carrier websites and management systems * Strong analytical and problem-solving skills * Ability to work in a dynamic, fast-paced environment with multiple priorities * Strong attention to detail and organizational skills **Why Join arenaflex?** As a Licensed P&C Customer Service Representative at arenaflex, you can expect: * A competitive wage, employer-supported health insurance, and a wide range of voluntary insurance options * A 401(k) plan with company discretionary match * Paid sick, vacation, personal, and holiday time * The most convenient and attractive commuting, parking, and dress code benefits EVER! **Work Environment and Culture** arenaflex is committed to creating a positive and inclusive work environment that fosters growth, innovation, and success. As a remote worker, you will have the flexibility to work from the comfort of your own home, with access to state-of-the-art computer equipment, proprietary training, and a supportive team. Our collaborative and fast-paced environment is perfect for motivated individuals who thrive in a dynamic setting. **How to Apply** If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and a cover letter, to [insert contact information]. We are excited to review your application and look forward to welcoming you to the arenaflex team! **Equal Opportunity Employer** arenaflex is an equal opportunity employer, dedicated to building an inclusive and diverse workforce. We welcome applications from diverse candidates and are committed to creating a workplace that values and respects all individuals. **Job Type** Full-time **Pay** $50,000.00 - $65,000.00 per year **Benefits** * 401(k) * Dental insurance * Flexible schedule * Health insurance * Paid time off * Vision insurance * Work from home **Application Question(s)** * Do you currently possess a Property and Casualty License? **Experience** * Property and casualty insurance: 3 years (Required) **Work Location** Remote Apply Job! Apply for this job