Experienced Licensed Customer Service Advocates – Remote and Onsite Opportunities at careerzynith
**Job Summary:**
Join careerzynith, a leading provider of innovative solutions, as an Experienced Licensed Customer Service Advocate. We are seeking highly motivated and results-driven individuals to join our team in both remote and onsite roles. As a Licensed Customer Service Advocate, you will be responsible for providing exceptional customer service, handling inbound calls, and selling applicable products to existing customers. If you have a passion for sales, customer service, and life insurance, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a dynamic and growing organization that is committed to delivering exceptional customer experiences. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our mission.
**Role Requirements and Responsibilities:**
* Handle inbound calls from existing customers with service needs, including billing issues, changes to current policies, inquiries, claims, and sales
* Sell applicable products to customers on all calls
* Provide exceptional customer service, resolving issues and exceeding customer expectations
* Work in a fast-paced call center environment, handling multiple calls simultaneously
* Meet or exceed sales and service metrics, including productivity and quality standards
* Collaborate with the Work Force Management Department to determine schedules and ensure seamless call center operations
* Participate in ongoing training and development programs to enhance skills and knowledge
**Licensing Requirements:**
* Hold an active life and health insurance license in your resident state (NPN will be required for proof prior to offer)
* Ability to become licensed in all 50 states
* Maintain up-to-date licenses and certifications, with no late fees or fines attached
* CAPTIVE position, with no active open book of business in any lines of insurance
**Training Requirements:**
* Virtual training sessions, Monday through Friday, 7:30am-4:00pm CST/ 8:30am-5:00pm EST
* Training hours will be determined in collaboration with the Work Force Management Department
**Skills and Competencies:**
* Sales and customer service experience, with a strong track record of meeting or exceeding sales and service metrics
* Life insurance experience a plus
* Technical and computer-based skills, including proficiency in CRM software and other relevant tools
* Strong phone communication skills, with the ability to handle multiple calls simultaneously
* Ability to work in a fast-paced call center environment, with a focus on customer satisfaction and sales growth
**Work from Home Requirements:**
* High-speed internet connection, set up and paid for at your own expense
* Internet service must be fixed-line, with a minimum speed of 25 Mbps (subject to change based on business needs)
* Internet service cannot be wireless, fixed wireless, hotspot, Wi-Fi, 5G, LTE, or cellular network-based
* Must be hardwired from router/modem to the computer (docking station if provided)
**Compensation and Benefits:**
* Competitive annual salary, ranging from $38,000 to $45,000
* Monthly bonus opportunity based on service and sales metrics
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off, including vacation, sick leave, and holidays
* Ongoing training and development programs to enhance skills and knowledge
**Career Growth Opportunities:**
* careerzynith is committed to the growth and development of our team members, with opportunities for advancement and professional growth
* Collaborate with experienced professionals to enhance skills and knowledge
* Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices
**Work Environment and Company Culture:**
* careerzynith is a dynamic and growing organization that values innovation, collaboration, and continuous learning
* Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our mission
* Collaborate with experienced professionals in a fast-paced call center environment
* Participate in ongoing training and development programs to enhance skills and knowledge
**How to Apply:**
If you are a motivated and results-driven individual with a passion for sales, customer service, and life insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith recruitment team email]. We look forward to hearing from you!
**Start Date:** July 7, 2025
**Remote and Onsite Locations:**
* Remote locations: MI, IN, WI, FL, GA, NC, SC, TX
* Onsite locations: Cincinnati, OH and Fremont, MI
**Apply Now:** [careerzynith recruitment team email]
**Note:** careerzynith is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience.
Apply for this job
Join careerzynith, a leading provider of innovative solutions, as an Experienced Licensed Customer Service Advocate. We are seeking highly motivated and results-driven individuals to join our team in both remote and onsite roles. As a Licensed Customer Service Advocate, you will be responsible for providing exceptional customer service, handling inbound calls, and selling applicable products to existing customers. If you have a passion for sales, customer service, and life insurance, we encourage you to apply for this exciting opportunity.
**About careerzynith:**
careerzynith is a dynamic and growing organization that is committed to delivering exceptional customer experiences. We believe in fostering a culture of innovation, collaboration, and continuous learning. Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our mission.
**Role Requirements and Responsibilities:**
* Handle inbound calls from existing customers with service needs, including billing issues, changes to current policies, inquiries, claims, and sales
* Sell applicable products to customers on all calls
* Provide exceptional customer service, resolving issues and exceeding customer expectations
* Work in a fast-paced call center environment, handling multiple calls simultaneously
* Meet or exceed sales and service metrics, including productivity and quality standards
* Collaborate with the Work Force Management Department to determine schedules and ensure seamless call center operations
* Participate in ongoing training and development programs to enhance skills and knowledge
**Licensing Requirements:**
* Hold an active life and health insurance license in your resident state (NPN will be required for proof prior to offer)
* Ability to become licensed in all 50 states
* Maintain up-to-date licenses and certifications, with no late fees or fines attached
* CAPTIVE position, with no active open book of business in any lines of insurance
**Training Requirements:**
* Virtual training sessions, Monday through Friday, 7:30am-4:00pm CST/ 8:30am-5:00pm EST
* Training hours will be determined in collaboration with the Work Force Management Department
**Skills and Competencies:**
* Sales and customer service experience, with a strong track record of meeting or exceeding sales and service metrics
* Life insurance experience a plus
* Technical and computer-based skills, including proficiency in CRM software and other relevant tools
* Strong phone communication skills, with the ability to handle multiple calls simultaneously
* Ability to work in a fast-paced call center environment, with a focus on customer satisfaction and sales growth
**Work from Home Requirements:**
* High-speed internet connection, set up and paid for at your own expense
* Internet service must be fixed-line, with a minimum speed of 25 Mbps (subject to change based on business needs)
* Internet service cannot be wireless, fixed wireless, hotspot, Wi-Fi, 5G, LTE, or cellular network-based
* Must be hardwired from router/modem to the computer (docking station if provided)
**Compensation and Benefits:**
* Competitive annual salary, ranging from $38,000 to $45,000
* Monthly bonus opportunity based on service and sales metrics
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off, including vacation, sick leave, and holidays
* Ongoing training and development programs to enhance skills and knowledge
**Career Growth Opportunities:**
* careerzynith is committed to the growth and development of our team members, with opportunities for advancement and professional growth
* Collaborate with experienced professionals to enhance skills and knowledge
* Participate in ongoing training and development programs to stay up-to-date with industry trends and best practices
**Work Environment and Company Culture:**
* careerzynith is a dynamic and growing organization that values innovation, collaboration, and continuous learning
* Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded individuals to join our mission
* Collaborate with experienced professionals in a fast-paced call center environment
* Participate in ongoing training and development programs to enhance skills and knowledge
**How to Apply:**
If you are a motivated and results-driven individual with a passion for sales, customer service, and life insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [careerzynith recruitment team email]. We look forward to hearing from you!
**Start Date:** July 7, 2025
**Remote and Onsite Locations:**
* Remote locations: MI, IN, WI, FL, GA, NC, SC, TX
* Onsite locations: Cincinnati, OH and Fremont, MI
**Apply Now:** [careerzynith recruitment team email]
**Note:** careerzynith is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background or experience.
Apply for this job