Experienced Lead Data Analyst, Customer Experience – End-to-End Data Solutions and Predictive Modelling
At careerzynith, we're committed to protecting people, enhancing lives, and preserving the planet. As a trusted partner to many of the world's leading brands, we're proud to serve consumer and business customers across multiple industries. Our legacy of excellence is built on a foundation of innovation, collaboration, and a passion for delivering exceptional customer experiences.
We're seeking an experienced Lead Data Analyst, Customer Experience to join our team and lead the development and maintenance of solutions related to end-to-end customer experience data. This is an exciting opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and drive business growth through data-driven insights.
**About careerzynith**
careerzynith is a global leader in Pest Control and other services, operating across more than 90 countries. We're proud to be a member of the Rentokil family of companies, a world-class team that rewards high performance and promotes from within. Our Total Rewards Program offers competitive pay, performance incentives, and a range of benefits that support your professional and personal growth.
**Key Responsibilities**
As a Lead Data Analyst, Customer Experience, you'll be responsible for:
* Leading the development and maintenance of solutions related to end-to-end customer experience data
* Analyzing complex data problems and translating them into meaningful information and visualizations for executive leadership, market leaders, and other department heads
* Conceiving, developing, planning, and prioritizing data projects in partnership with Cx leadership
* Building analytic systems and predictive models to support ongoing and future data needs
* Testing and evaluating the performance of recommended solutions, quantifying outcomes, and managing the tuning cycle for ongoing improvement to systems and models
* Experimenting with new models and techniques to ensure our solutions grow with us
* Aligning all data projects with organization goals
* Building relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we're positioned to support quality business cases and deliver ROI
* Facilitating analytical conversations with the business around "the art of the possible using data science," exploring data from a modelling perspective, and performing initial exploratory data analysis to assess business value
* Ensuring model implementations conform to regulatory requirements and producing clear documentation to support
* Managing analytical projects and coordinating activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
* Undertaking personal development to ensure up-to-date skills and knowledge
**Essential Qualifications**
* Seven (7) years of relevant experience in data science or a related analytical field
* Advanced knowledge of statistical / data mining methods and application
* Advanced knowledge of statistical and analytical model development
* Advanced knowledge of data modelling techniques and tools (R, Python, SAS, etc.)
* Advanced knowledge of visualization tools (PowerBI, Tableau, Quik, etc.)
**Leadership Traits and Characteristics**
* Strong project management, collaboration, and communication skills
* Ability to apply logic and reasoning to identify/implement solutions to complex business problems
* Business and financial acumen
* Curiosity and drive to learn and keep up with market trends and innovations
* Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
* Ability to adapt and be flexible in a complex transformational environment
* Clearly and confidently convey information to a wide audience
* Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
* Establish and maintain a high level of trust and credibility
**Preferred Qualifications**
* Master's Degree in Computational Mathematics, Statistics, or a related field
* Certified specialist in predictive analytics or other data science-related certifications
**Why Choose careerzynith?**
A career with careerzynith can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. Our Total Rewards Program offers competitive pay, performance incentives, and a range of benefits that support your professional and personal growth.
**Benefits and Perks**
* Competitive pay and performance incentives
* Professional and personal growth opportunities
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
* Health and Wellness benefits, including Medical, Dental, Vision, Disability, and Life Insurance
* 401(k) retirement plan with company-matching contributions
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
**Work Environment and Culture**
careerzynith is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and making a positive impact on the world.
**How to Apply**
If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
Apply for this job
We're seeking an experienced Lead Data Analyst, Customer Experience to join our team and lead the development and maintenance of solutions related to end-to-end customer experience data. This is an exciting opportunity to work with cutting-edge technologies, collaborate with cross-functional teams, and drive business growth through data-driven insights.
**About careerzynith**
careerzynith is a global leader in Pest Control and other services, operating across more than 90 countries. We're proud to be a member of the Rentokil family of companies, a world-class team that rewards high performance and promotes from within. Our Total Rewards Program offers competitive pay, performance incentives, and a range of benefits that support your professional and personal growth.
**Key Responsibilities**
As a Lead Data Analyst, Customer Experience, you'll be responsible for:
* Leading the development and maintenance of solutions related to end-to-end customer experience data
* Analyzing complex data problems and translating them into meaningful information and visualizations for executive leadership, market leaders, and other department heads
* Conceiving, developing, planning, and prioritizing data projects in partnership with Cx leadership
* Building analytic systems and predictive models to support ongoing and future data needs
* Testing and evaluating the performance of recommended solutions, quantifying outcomes, and managing the tuning cycle for ongoing improvement to systems and models
* Experimenting with new models and techniques to ensure our solutions grow with us
* Aligning all data projects with organization goals
* Building relationships with managers and leaders to size analytical opportunities and create delivery plans to ensure we're positioned to support quality business cases and deliver ROI
* Facilitating analytical conversations with the business around "the art of the possible using data science," exploring data from a modelling perspective, and performing initial exploratory data analysis to assess business value
* Ensuring model implementations conform to regulatory requirements and producing clear documentation to support
* Managing analytical projects and coordinating activities with other shared service partners by prioritizing relevant activities and providing subject matter expertise
* Undertaking personal development to ensure up-to-date skills and knowledge
**Essential Qualifications**
* Seven (7) years of relevant experience in data science or a related analytical field
* Advanced knowledge of statistical / data mining methods and application
* Advanced knowledge of statistical and analytical model development
* Advanced knowledge of data modelling techniques and tools (R, Python, SAS, etc.)
* Advanced knowledge of visualization tools (PowerBI, Tableau, Quik, etc.)
**Leadership Traits and Characteristics**
* Strong project management, collaboration, and communication skills
* Ability to apply logic and reasoning to identify/implement solutions to complex business problems
* Business and financial acumen
* Curiosity and drive to learn and keep up with market trends and innovations
* Ability to lead, mentor, and motivate a team, engage and influence stakeholders at all levels
* Ability to adapt and be flexible in a complex transformational environment
* Clearly and confidently convey information to a wide audience
* Open to alternative solutions; ability to use logic to evaluate and measure strength and weakness
* Establish and maintain a high level of trust and credibility
**Preferred Qualifications**
* Master's Degree in Computational Mathematics, Statistics, or a related field
* Certified specialist in predictive analytics or other data science-related certifications
**Why Choose careerzynith?**
A career with careerzynith can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. Our Total Rewards Program offers competitive pay, performance incentives, and a range of benefits that support your professional and personal growth.
**Benefits and Perks**
* Competitive pay and performance incentives
* Professional and personal growth opportunities
* Multiple avenues to grow your career
* Training and development programs available
* Tuition Reimbursement benefits (for FT Colleagues)
* Health and Wellness benefits, including Medical, Dental, Vision, Disability, and Life Insurance
* 401(k) retirement plan with company-matching contributions
* Vacation days & sick days
* Company-paid holidays & floating holidays
* A company mindset that prioritizes health, safety, and flexibility
**Work Environment and Culture**
careerzynith is committed to creating a work environment that is inclusive, diverse, and supportive. We believe in fostering a culture of collaboration, innovation, and continuous learning. Our team members are passionate about delivering exceptional customer experiences and making a positive impact on the world.
**How to Apply**
If you're a motivated and experienced data professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!
Apply Now!
Apply for this job