**Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at blithequark**

Are you a tech-savvy individual with a passion for delivering exceptional customer support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's 24/7 live-chat team as a Junior Tech Support Specialist. As a key member of our technical support team, you will play a vital role in providing top-notch support to our clients' mobile and online banking solutions. **About blithequark** blithequark is a leading innovator in mobile and online banking technology, dedicated to empowering individuals and businesses to manage their financial lives with ease and confidence. Our cutting-edge solutions have revolutionized the way people bank, and we're committed to delivering exceptional customer experiences that exceed expectations. As a member of our team, you'll be part of a dynamic, collaborative environment that fosters growth, innovation, and fun. **Job Summary** As a Junior Tech Support Specialist, you will work directly with our clients, supporting end-users with technical questions about our products. You'll collaborate with our technical team remotely, leveraging your problem-solving skills and technical expertise to troubleshoot and resolve issues encountered during 24/7 client support projects. This is an entry-level position, perfect for individuals who are eager to learn, grow, and develop their technical skills in a supportive and collaborative environment. **Working Hours and Schedule** We operate on a 2-shift schedule, with two teams working in rotation: * Team A: 9 pm - 9 am CST (Monday to Friday) * Team B: 9 am - 9 pm CST (Monday to Friday) You'll work a rotating schedule, ensuring that our clients receive uninterrupted support 24/7. This schedule allows for a healthy work-life balance and provides opportunities for personal growth and development. **Primary Responsibilities** As a Junior Tech Support Specialist, your primary responsibilities will include: * **In-depth understanding of our banking software and apps**: You'll become an expert in our mobile and online banking products, understanding their features, functionality, and technical nuances. * **Coordinating with software technicians, technical support, and developers**: You'll work closely with our technical teams to troubleshoot and resolve issues, ensuring seamless communication and collaboration. * **Examining technical logs to troubleshoot and resolve issues**: You'll analyze technical logs to identify and resolve issues encountered during 24/7 client support projects. * **Handling technical processes and explaining them to less-technical people**: You'll be able to break down complex technical concepts into simple, easy-to-understand language, ensuring that our clients receive clear and concise support. **Requirements** To succeed in this role, you'll need: * **Excellent written and spoken English**: You'll communicate effectively with our clients, both in writing and verbally. * **Ability to establish good working relationships with customers**: You'll build trust and rapport with our clients, ensuring that they receive exceptional support and service. * **Solid troubleshooting ability**: You'll be able to analyze complex technical issues and develop effective solutions. * **Ability to learn technical skills quickly**: You'll be eager to learn and adapt to new technologies, tools, and processes. * **In-depth learning and understanding of our mobile and online banking products**: You'll become an expert in our products, understanding their features, functionality, and technical nuances. * **Coordination with developers to investigate and diagnose issues**: You'll work closely with our development teams to identify and resolve technical issues. * **Ability to manage a dynamic workload with many concurrent tasks**: You'll prioritize tasks, manage your time effectively, and meet deadlines. * **Managing, monitoring, and improving the quality of the tech support process**: You'll continuously evaluate and improve our support processes, ensuring that we deliver exceptional customer experiences. **As Plus** While not required, the following experiences will be a huge asset: * **Experience in banking live-chat**: You'll have a deep understanding of the banking industry and live-chat support. * **Experience in technical support**: You'll be able to troubleshoot and resolve technical issues efficiently. * **Experience with Dialogflow**: You'll be familiar with this popular conversational AI platform. * **Experience with various mobile phone platforms, especially iOS and Android**: You'll understand the nuances of different mobile operating systems. * **Project management experience**: You'll be able to manage multiple projects and tasks simultaneously. * **Working directly with US-based customers**: You'll be familiar with US banking systems and regulations. * **Knowledge of US banking system**: You'll understand the complexities of the US banking industry. **Our Benefits** As a member of our team, you'll enjoy: * **Fully remote work**: Work from the comfort of your own home, or anywhere in the world. * **Long-term employment**: We're committed to providing stable, long-term employment opportunities. * **Competitive salary**: You'll receive a competitive salary that reflects your skills and experience. * **Community of practice, regular knowledge sharing among colleagues**: You'll be part of a collaborative environment that fosters growth, innovation, and learning. * **Internet compensation (50$ per month)**: You'll receive a monthly stipend to support your internet costs. * **Friendly and easy-going international team and colleagues**: You'll be part of a diverse, global team that values collaboration, respect, and fun. **How to Apply** If you're a motivated, tech-savvy individual who is passionate about delivering exceptional customer support, we invite you to apply for this exciting opportunity. Please submit your application through our website: Apply Job! We can't wait to hear from you! Apply for this job