Experienced IT Technician for Remote Data Entry and Technical Support – arenaflex Career Opportunity
Introduction to arenaflex
Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture into new horizons, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career forward while having a great time. Our goal is to help you advance both your personal and professional life and take the leap towards an exciting future.
About the Role
This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Technician, you will be responsible for assisting employees in all aspects of end-user computing, including software/hardware installations, upgrades, and overall maintenance of PC desktop/laptop systems and peripherals. Your expertise will be invaluable in ensuring seamless technical support and resolving issues efficiently.
Key Responsibilities
Resolves and closes tickets/work orders supporting end-user desktops and peripherals
Answers customer care issues raised from the Helpdesk
Contributes to desktop projects (global installs/upgrades) as a project team member
Remotely diagnoses and resolves requests using remote tools
Investigates and collaborates with different departments to assist with system-related issues
Documents customer interactions in incident management system including asset management
Recovers data from hard disk drives or performs data migration
Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations
Installs and configures local and network-based printers
Performs preventive maintenance
Works various shifts, holidays, on-call, and travels as required
Follows management direction, adhering to IT policy and procedure
Performs other duties as assigned
Essential Qualifications
To succeed in this role, you will need:
Minimum Education and Previous Professional Training: Associate/Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent work experience/training
2 years of verifiable 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues
Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
While not required, the following qualifications are preferred:
A+ certification
MCSE/MCP is a plus
Past IT infrastructure experience in an Aircraft/Airport environment
Skills, Licenses, and Certificates
The ideal candidate will possess:
General knowledge of all Windows-based operating systems, including Windows 10
Knowledge of workflow and labeling systems
Understanding of VPN connectivity and ability to troubleshoot issues
Ability to work independently and act in a collaborative, team-based environment
Must be able to lift at least 50 lbs
What You'll Get
At arenaflex, we offer a comprehensive benefits package, including:
Medical benefits: Access to health, dental, prescription, and vision benefits from day one
Wellness Programs: Tools, resources, and support to help you be your best self
401(k) Program: Available upon enrollment, with employer contributions available after one year
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Diversity and Inclusion at arenaflex
At arenaflex, we believe that inclusion and diversity are the foundation of a powerful workforce. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving forward? At arenaflex, we invite you to be yourself and join our team of dedicated professionals. Apply now and take the first step towards an exciting career with arenaflex.
Apply Now
Imagine a career where you can explore a world of possibilities, both at work and during your downtime. At arenaflex, we offer a unique opportunity to venture into new horizons, grow your skills, and become the best version of yourself. As you embark on this new journey, you'll tackle challenges with flexibility and finesse, mastering new skills and propelling your career forward while having a great time. Our goal is to help you advance both your personal and professional life and take the leap towards an exciting future.
About the Role
This position is a member of the Data Innovation Group within the Data Innovation Division at arenaflex. As an IT Technician, you will be responsible for assisting employees in all aspects of end-user computing, including software/hardware installations, upgrades, and overall maintenance of PC desktop/laptop systems and peripherals. Your expertise will be invaluable in ensuring seamless technical support and resolving issues efficiently.
Key Responsibilities
Resolves and closes tickets/work orders supporting end-user desktops and peripherals
Answers customer care issues raised from the Helpdesk
Contributes to desktop projects (global installs/upgrades) as a project team member
Remotely diagnoses and resolves requests using remote tools
Investigates and collaborates with different departments to assist with system-related issues
Documents customer interactions in incident management system including asset management
Recovers data from hard disk drives or performs data migration
Supports remote access for virtual private network connectivity as well as remote/broadband connectivity for workstations
Installs and configures local and network-based printers
Performs preventive maintenance
Works various shifts, holidays, on-call, and travels as required
Follows management direction, adhering to IT policy and procedure
Performs other duties as assigned
Essential Qualifications
To succeed in this role, you will need:
Minimum Education and Previous Professional Training: Associate/Bachelor's degree in Computer Science, Information Systems, or a related field or equivalent work experience/training
2 years of verifiable 'hands-on' IT work experience supporting and resolving various PC desktop software and hardware issues
Firsthand experience supporting workstations in a Windows/TCPIP environment
Preferred Qualifications
While not required, the following qualifications are preferred:
A+ certification
MCSE/MCP is a plus
Past IT infrastructure experience in an Aircraft/Airport environment
Skills, Licenses, and Certificates
The ideal candidate will possess:
General knowledge of all Windows-based operating systems, including Windows 10
Knowledge of workflow and labeling systems
Understanding of VPN connectivity and ability to troubleshoot issues
Ability to work independently and act in a collaborative, team-based environment
Must be able to lift at least 50 lbs
What You'll Get
At arenaflex, we offer a comprehensive benefits package, including:
Medical benefits: Access to health, dental, prescription, and vision benefits from day one
Wellness Programs: Tools, resources, and support to help you be your best self
401(k) Program: Available upon enrollment, with employer contributions available after one year
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more
Diversity and Inclusion at arenaflex
At arenaflex, we believe that inclusion and diversity are the foundation of a powerful workforce. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders, helping employees reach their full potential and creating an inclusive workplace to address and exceed the challenges of our diverse world.
Conclusion
Are you ready to feel a tremendous sense of pride and fulfillment as you do your part to keep the largest airline in the world moving forward? At arenaflex, we invite you to be yourself and join our team of dedicated professionals. Apply now and take the first step towards an exciting career with arenaflex.
Apply Now