**Experienced IT Support Specialist – Data Entry and Remote Access Management**

Join arenaflex, a world-renowned leader in the aviation industry, as we seek a highly skilled and motivated IT Support Specialist to join our Data Innovation Group within the Data Innovation Division. As an IT Support Specialist, you will play a vital role in ensuring the smooth operation of our end-client computing systems, including software and hardware installations, upgrades, and maintenance of PC workstations and peripherals. **Why You'll Love This Job** At arenaflex, we're not just looking for a job – we're looking for a partner who shares our passion for innovation, customer satisfaction, and teamwork. As an IT Support Specialist, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional results and making a real difference in the lives of our customers. **Key Responsibilities** As an IT Support Specialist, your primary responsibilities will include: * Resolving and closing tickets/work orders supporting end-client workstations and peripherals * Answering customer care issues raised from the Helpdesk * Contributing to desktop projects (global installs/renovations) as a project team member * Remotely resolving and resolving issues using remote tools * Investigating and collaborating with other departments to assist with system-related issues * Recording client interactions in incident management software, including resource management * Recovering data from hard drives or performing data migration * Maintaining remote access for virtual private network (VPN) availability as well as remote/broadband connectivity for workstations * Installing and configuring local and network-based printers * Performing preventive maintenance * Working various shifts, including evenings, weekends, and holidays, and being available to come in on short notice and travel as required * Following management direction, complying with IT strategy and procedures * Performing other duties as assigned * Venturing, as required **What You'll Need for Success** To be successful in this role, you'll need: * A bachelor's degree in Computer Science, Data Systems, or a related field, or equivalent work experience and training * At least 2 years of active IT work experience supporting and resolving various PC workstation software and hardware issues * Firsthand experience supporting workstations in a Windows/TCPIP environment * Preferred qualifications: + A+ certification + MCSE/MCP certification + Past IT foundation experience in an aircraft/airport environment + Training and experience in software development, data analytics, or a related field **Essential Skills and Competencies** To excel in this role, you'll need: * General knowledge of all Windows-based operating systems, including Windows 10 * Knowledge of workflow and tagging systems * Knowledge of VPN networks and the ability to troubleshoot issues * Ability to work independently and act in a collaborative, team-based environment * Ability to lift at least 50 pounds **What You'll Get** As an arenaflex team member, you'll enjoy a comprehensive benefits package, including: * Medical, dental, vision, and prescription benefits from day one * Virtual doctor visits, flexible spending accounts, and more * Health programs that provide the tools, resources, and support you need to be your best self * 401(k) program with employer contributions available after one year * Other great benefits, including our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more **Join the arenaflex Team** At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and empowering. Our 20+ Employee Business Resource Groups are designed to connect our colleagues to our customers, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. If you're ready to feel a sense of pride and fulfillment as you do your part to keep the world's largest airline moving smoothly, join us at arenaflex. Apply now and take the first step towards a rewarding career with a global leader in the aviation industry. Apply Job! Apply for this job