**Experienced Interim Director of Customer Success – Radiology and AI Solutions**

Are you a seasoned professional with a passion for radiology and a knack for driving customer success in the healthcare industry? Do you have a proven track record of building and nurturing strategic relationships with key partners and decision-makers in radiology? If so, we invite you to join blithequark as our Interim Director of Customer Success, where you will play a pivotal role in shaping the future of medical imaging and artificial intelligence. **About blithequark** blithequark is a leading innovator in the field of AI-based MRI solutions, dedicated to revolutionizing the way medical professionals diagnose and treat diseases. Our cutting-edge technology has the potential to transform the healthcare landscape, and we are seeking a talented and experienced professional to join our team as Interim Director of Customer Success. As a member of our team, you will be part of a highly motivated, interdisciplinary group of experts who are passionate about making a difference in the lives of patients and healthcare professionals. **Your Role** As Interim Director of Customer Success, you will be responsible for managing and strategically developing our most important customer relationships, with a particular focus on large radiology chains in the German-speaking region. You will work closely with our teams to ensure the seamless implementation and sustainable use of our AI-based MRI solutions, driving customer satisfaction and long-term retention. Your entrepreneurial mindset and pragmatic, hands-on approach will be essential in scaling our customer base and optimizing our customer success processes. **Key Responsibilities** * Full ownership of the customer lifecycle in the DACH region, with a focus on large radiology networks and chains * Building, nurturing, and expanding close, strategic relationships with key partners and decision-makers in radiology * Ensuring seamless onboarding, training, and high customer satisfaction in the use of our AI-powered MRI solutions * Developing and implementing tailored success plans to maximize customer value and drive long-term retention * Identifying upselling opportunities and providing strategic support during rollouts to additional sites or in expanding the scope of product use * Close collaboration with product, sales, and support teams to continuously improve our solutions and services based on customer feedback * Developing and establishing reporting structures and KPIs to measure Customer Success and support data-driven decision-making **Your Background** To succeed in this role, you will need to bring the following qualifications and experience: * Proven professional experience in radiology, ideally complemented by knowledge of MRI imaging and artificial intelligence * Experience in a leadership role within Customer Success, Key Account Management, or Business Development – preferably in a fast-growing HealthTech or MedTech startup * Deep understanding of the challenges and needs of radiology practices, especially in the context of digitalization and automation * Strong communication skills and experience working with medical decision-makers * Independent, solution-oriented working style with an entrepreneurial mindset and a pragmatic, hands-on attitude * Fluent German (spoken and written) as well as very good English skills **What You Can Expect** At blithequark, we value competence, personality, and commitment above all else. You can expect: * A focus on what matters: We prioritize your skills, experience, and passion for making a difference in the lives of patients and healthcare professionals. * Your Impact: Your work will contribute to making disease diagnosis faster, more precise, and more manageable. * Your Team: Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere. * Freedom to choose: Work remotely or from our office in Berlin-Kreuzberg – whatever suits you best. * Benefits: Use your personal benefits budget flexibly and choose the perks that suit you best! **Why Join blithequark?** * Be part of a revolutionary team that is transforming the healthcare industry with AI-based MRI solutions * Work with a highly motivated, interdisciplinary team of experts who are passionate about making a difference * Enjoy a collaborative atmosphere with fast decision-making processes * Have the freedom to choose your work environment – remote or from our office in Berlin-Kreuzberg * Benefit from a flexible benefits package that suits your needs If you are a seasoned professional with a passion for radiology and a knack for driving customer success, we invite you to join blithequark as our Interim Director of Customer Success. Apply now to take the first step towards a rewarding career with a leading innovator in the field of AI-based MRI solutions. Apply for this job