Experienced Insurance Customer Service Representative – Work from Home Opportunity at careerzynith
At careerzynith, we're dedicated to providing exceptional customer service to our valued members and customers. As a leading provider of insurance and travel services, we're seeking an experienced Insurance Customer Service Representative to join our team. This is a fantastic opportunity to work from home, providing you with the flexibility and work-life balance you deserve.
**About careerzynith**
careerzynith is a renowned organization that has been serving its members and customers for decades. We're committed to providing top-notch insurance and travel services, while also fostering a culture of inclusivity, diversity, and excellence. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As an Insurance Customer Service Representative at careerzynith, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a challenging yet rewarding role that requires strong communication skills, a deep understanding of insurance products, and a passion for delivering exceptional customer service.
**Key Responsibilities**
* Handle property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policies to enhance retention and better meet the needs of the consumer
* Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
* Perform other duties as assigned
**What We Offer**
* Competitive hourly rate, depending on experience and salary zone
* Eligible for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free careerzynith Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**What We're Looking For**
* A customer-focused individual with a passion for delivering exceptional service
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in EPIC and other insurance industry software
**Why Join careerzynith?**
* Opportunity to work from home and enjoy a flexible work-life balance
* Competitive compensation and benefits package
* Comprehensive training and development programs to help you grow in your career
* Collaborative and inclusive work environment
* Opportunity to work with a leading provider of insurance and travel services
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, diversity, and excellence, and we encourage all qualified individuals to apply.
**Diversity, Equity, and Inclusion**
At careerzynith, we're dedicated to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**Job Category**
Insurance
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**About careerzynith**
careerzynith is a renowned organization that has been serving its members and customers for decades. We're committed to providing top-notch insurance and travel services, while also fostering a culture of inclusivity, diversity, and excellence. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As an Insurance Customer Service Representative at careerzynith, you'll be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You'll provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium. This is a challenging yet rewarding role that requires strong communication skills, a deep understanding of insurance products, and a passion for delivering exceptional customer service.
**Key Responsibilities**
* Handle property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone
* Provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
* Review and update policies to enhance retention and better meet the needs of the consumer
* Counsel policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
* Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes
* Receive and respond to calls and emails received by the insurance service center, documenting all activity in EPIC
* Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
* Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies
* Process changes to policies within EPIC and submit changes to specific companies, following up with company to ensure change requests have been processed in a timely manner
* Review policy information and references company-specific claims procedures to assist insured in filing claims
* Mail insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
* Recognize cross-sell opportunities (membership and insurance) and obtain quote information
* Perform other duties as assigned
**What We Offer**
* Competitive hourly rate, depending on experience and salary zone
* Eligible for Annual Merit Increase
* Comprehensive Health benefits package, including:
+ Paid Time Off (accruals begin on first day of employment)
+ 401(k) plan with a company match
+ Medical, Dental, Prescription, and Vision Coverage
+ Tuition Reimbursement
+ Life Insurance
+ Flexible Spending Accounts
* Nearly 4 weeks of paid time off accrued during the first year
* Paid time off to volunteer
* Tuition reimbursement
* 401(K) plan with company match up to 7%
* Free careerzynith Premier Battery Membership
**Requirements**
* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
* Property and Casualty insurance license required
* Membership license preferred and/or ability to obtain within 90 days of employment
**What We're Looking For**
* A customer-focused individual with a passion for delivering exceptional service
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong problem-solving and analytical skills
* Ability to work independently and as part of a team
* Proficiency in EPIC and other insurance industry software
**Why Join careerzynith?**
* Opportunity to work from home and enjoy a flexible work-life balance
* Competitive compensation and benefits package
* Comprehensive training and development programs to help you grow in your career
* Collaborative and inclusive work environment
* Opportunity to work with a leading provider of insurance and travel services
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to fostering a culture of inclusivity, diversity, and excellence, and we encourage all qualified individuals to apply.
**Diversity, Equity, and Inclusion**
At careerzynith, we're dedicated to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
**Job Category**
Insurance
Apply Job!
For more such jobs please click here!
Apply for this job