**Experienced Insurance Customer Service Representative – Work from Home Opportunity at blithequark**

Are you a customer service professional with a passion for insurance and a desire to work from home? Do you have a strong background in property and casualty insurance, with a proven track record of delivering exceptional customer experiences? If so, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. **About blithequark** blithequark is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and building long-term relationships with our policyholders. As a remote work pioneer, we offer a unique opportunity to work from home while being part of a dynamic and supportive team. Our commitment to diversity, equity, and inclusion creates a welcoming and inclusive workplace where team members from diverse backgrounds and experiences can thrive. **Job Summary** As an Experienced Insurance Customer Service Representative at blithequark, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, while utilizing your knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service. **Key Responsibilities** * Contact policyholders from the agencies existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal * Review and update policy to enhance retention and better meet the needs of the consumer * Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance * Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes * Receive and respond to calls and emails received by the insurance service center documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC * Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Provide quotes on endorsements as requested * Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies * Process changes to policies within EPIC as well as submit changes to specific companies * Follow up with company to ensure change requests have been processed in a timely manner * Review policy information and references company specific claims procedures to assist insured in filing claims * Mail insured documentation to be signed and returned as necessary * Follow up to ensure documentation has been returned in a timely manner from member/customer * Recognize cross-sell opportunities (membership and insurance) and obtain quote information **What We Offer** * A competitive hourly rate, depending on experience and salary zone * Eligible for Annual Merit Increase * Comprehensive Health benefits package, including: + Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts * Nearly 4 weeks of paid time off accrued during the first year * Paid time off to volunteer * Tuition reimbursement * 401(K) plan with company match up to 7% * Free AAA Premier Battery Membership **Requirements** * High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * Property and Casualty insurance license required * Membership license preferred and/or ability to obtain within 90 days of employment **Work Schedule** * Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturday's with team * Saturday hours would be 9 a.m. to 3 p.m. **Why Join blithequark?** * Opportunity to work from home while being part of a dynamic and supportive team * Comprehensive benefits package and competitive hourly rate * Career growth opportunities and learning benefits * Work environment and company culture highlights at blithequark * Commitment to diversity, equity, and inclusion creates a welcoming and inclusive workplace **How to Apply** If you are a motivated and customer-focused individual with a passion for insurance, we encourage you to apply for the Experienced Insurance Customer Service Representative position at blithequark. Please submit your application through our website or by clicking on the link below. Apply Job! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to cultivating a welcoming and inclusive workplace where team members from diverse backgrounds and experiences can thrive. Apply for this job