**Experienced Insurance Customer Care Representative – Administrative Assistant (Hybrid) – Phoenix, AZ**

At arenaflex, our culture is built on a rich history of innovation, shared values, and a commitment to backing our customers, communities, and colleagues. As part of Team arenaflex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of arenaflex. **Make a Lasting Impact in Insurance Customer Care** arenaflex Assurance Co. (AAC) provides insurance protection for arenaflex Card Members through implicit card benefits, and fee/add-on insurance products to both Card Members and non-Card Members. This exciting opportunity will reside in the Claim and Servicing Operations department of AAC, and primary responsibilities will include administrative and operational support for teams handling adjudication of insurance policies and claims; this role provides an exciting opportunity to contribute to the operational success and efficiency of arenaflex Assurance Co. Insurance portfolio. **Key Responsibilities:** - Maintain state compliance and company service levels in all activities and engagements. - Provide critical administrative and operational support to the arenaflex Assurance Claims team and leadership. - Collaborate effectively with members of claims, compliance, regulatory, and back-office support teams as well as multilevel leadership. - Coordinate and reconcile account activities and validations for card members and customers associated with embedded card benefits as well as fee-based insurance products. - Manage workload distribution, reporting, and compliance as related to statutory and/or company guidelines and service level agreements. - Responsible for timely and accurate Medicare and other State or Federal claims data reporting and validation. - Maintain results at meets or above across multiple KPIs. - Manage additional administrative duties for the insurance and benefits claims teams such as control reports, correspondence review, and distribution, etc. **Work Environment and Schedule:** This position is based in Phoenix, AZ, and the ideal candidate will work 3 days onsite / 2 days remotely. The hours of operation are: Monday - Friday 6am-5pm MST - with rotational weekends. **Join a Dynamic Team at arenaflex** As a Representative - Insurance Customer Care (Admin Assistant) at arenaflex, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. You'll have the opportunity to work with a diverse group of colleagues who share your values and are committed to making a positive impact. **Essential Qualifications:** - Customer First Principles demonstrated through excellent verbal, written, and interpersonal communication skills - Passion for exceptional service - Ability to multi-task and execute against deadlines - Strong phone skills - Ability to adapt to multiple demands, shifting priorities, and rapid changes in workflow - Team player with willingness to assist with projects beyond immediate job scope - Strong problem-solving skills, time management, and organizational skills - Demonstrate sound decision-making and creative problem-solving skills - Superior level of accuracy and attention to detail - Strong proficiency in PC skills, including MS Word and Excel - 6-12 months of demonstrated administrative assistant experience required **Preferred Qualifications:** - 1-2 years of Insurance or Banking industry experience preferred **Compensation and Benefits:** The salary range for this position is $20.00 to $33.65 hourly + bonus + benefits. arenaflex offers a comprehensive benefits package that includes: - Competitive base salaries - Bonus incentives - 6% Company Match on retirement savings plan - Free financial coaching and financial well-being support - Comprehensive medical, dental, vision, life insurance, and disability benefits - Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need - 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy - Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) - Free and confidential counseling support through our Healthy Minds program - Career development and training opportunities **Join a Culture of Inclusion and Diversity:** arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. arenaflex will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws. **Apply Now:** If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic team that's shaping the future of arenaflex, apply now! 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