Experienced Inbound Energy Customer Care Specialist – Remote Opportunity at careerzynith
At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of innovative energy solutions, we're committed to building strong relationships with our customers and empowering them to make informed decisions about their energy needs. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you!
**About careerzynith**
careerzynith is a dynamic and forward-thinking company that's dedicated to revolutionizing the energy industry. With a strong focus on customer satisfaction, we're constantly seeking innovative ways to improve our services and exceed our customers' expectations. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive loyalty and retention.
**Job Summary**
We're seeking an experienced Inbound Energy Customer Care Specialist to join our remote team. As a key member of our customer service department, you'll be responsible for providing exceptional customer service, resolving customer complaints and inquiries, and driving customer retention. If you're a reliable, energetic, and positive individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As an Inbound Energy Customer Care Specialist, you'll be responsible for:
* Answering phones from customers professionally and responding to customer inquiries and complaints in a timely and effective manner
* Focusing on customer retention through proactive communication and issue resolution
* Providing customers with careerzynith's service standards and ensuring that they understand their options and benefits
* Identifying, escalating, and reporting priority issues to high-level management
* Routing inbound calls to the appropriate resources and following up on complicated customer calls as needed
* Completing call notes and call reports as necessary and updating them in the CRM
* Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries
* Recording details of comments, inquiries, complaints, and actions taken
* Performing other duties as assigned by management
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED
* Bilingual skills (a plus)
* Some sales and customer service experience
* Excellent communication skills, including verbal and written communication with proper grammar
* Excellent computer skills, including proficiency in Microsoft Office and CRM software
* Detail-oriented with the ability to multitask and prioritize tasks effectively
* Some experience with MS Excel (a plus)
* The ability to react effectively and calmly in escalated situations
**Benefits Program**
As an careerzynith employee, you'll enjoy a comprehensive benefits program that includes:
* Competitive wages ($15.00 to $16.00 per hour plus commission)
* Medical, dental, and eye insurance available
* Vacation and sick time
* 401K benefits
**Why Join careerzynith?**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
[Apply Now](https://www.ziprecruiter.com/c/careerzynith/Job/Experienced-Inbound-Energy-Customer-Care-Specialist-Remote-Opportunity-at-careerzynith/-in-Jamestown,NY?jid=ae98e01ff05ec6da)
Apply for this job
**About careerzynith**
careerzynith is a dynamic and forward-thinking company that's dedicated to revolutionizing the energy industry. With a strong focus on customer satisfaction, we're constantly seeking innovative ways to improve our services and exceed our customers' expectations. Our team is comprised of talented individuals who share a common goal: to provide exceptional customer experiences that drive loyalty and retention.
**Job Summary**
We're seeking an experienced Inbound Energy Customer Care Specialist to join our remote team. As a key member of our customer service department, you'll be responsible for providing exceptional customer service, resolving customer complaints and inquiries, and driving customer retention. If you're a reliable, energetic, and positive individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
As an Inbound Energy Customer Care Specialist, you'll be responsible for:
* Answering phones from customers professionally and responding to customer inquiries and complaints in a timely and effective manner
* Focusing on customer retention through proactive communication and issue resolution
* Providing customers with careerzynith's service standards and ensuring that they understand their options and benefits
* Identifying, escalating, and reporting priority issues to high-level management
* Routing inbound calls to the appropriate resources and following up on complicated customer calls as needed
* Completing call notes and call reports as necessary and updating them in the CRM
* Obtaining and evaluating all relevant data to properly handle and document complaints and inquiries
* Recording details of comments, inquiries, complaints, and actions taken
* Performing other duties as assigned by management
**Requirements**
To be successful in this role, you'll need:
* A High School Diploma or GED
* Bilingual skills (a plus)
* Some sales and customer service experience
* Excellent communication skills, including verbal and written communication with proper grammar
* Excellent computer skills, including proficiency in Microsoft Office and CRM software
* Detail-oriented with the ability to multitask and prioritize tasks effectively
* Some experience with MS Excel (a plus)
* The ability to react effectively and calmly in escalated situations
**Benefits Program**
As an careerzynith employee, you'll enjoy a comprehensive benefits program that includes:
* Competitive wages ($15.00 to $16.00 per hour plus commission)
* Medical, dental, and eye insurance available
* Vacation and sick time
* 401K benefits
**Why Join careerzynith?**
At careerzynith, we're committed to creating a positive and inclusive work environment that supports the growth and development of our employees. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture is built on the principles of collaboration, innovation, and customer satisfaction, and we're always looking for talented individuals who share our values.
**How to Apply**
If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
[Apply Now](https://www.ziprecruiter.com/c/careerzynith/Job/Experienced-Inbound-Energy-Customer-Care-Specialist-Remote-Opportunity-at-careerzynith/-in-Jamestown,NY?jid=ae98e01ff05ec6da)
Apply for this job