**Experienced Inbound Customer Service Agent – Remote Opportunity with arenaflex**

At arenaflex, we believe in the power of our people and in giving them the freedom to explore, discover, and build good things, together. As the fastest-growing appliance company in the U.S., we're powered by creators, thinkers, and makers who believe that anything is possible and that there's always a better way. Our philosophy, backed by three simple commitments, defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. **Join Our Journey** Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to arenaflex consumers by resolving their questions or concerns about arenaflex appliances. During that time, we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI, our mission is to create happiness and well-being in every home. 100% Remote. **Opportunities** Opportunities are available for candidates residing within these states: Utah, South Dakota, Texas, Oklahoma, Tennessee, Mississippi, Kentucky, Ohio, and South Carolina. **Work Schedule** The work shift will be: Monday- Friday 8:30AM -5:00PM CST (Weekends Off) **Benefits & Perks** • Paid on-the-job training and mentoring • Work-from-home opportunities (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with a company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities **Key Responsibilities** As an Inbound Customer Service Agent with ASI/arenaflex, you will provide direct support to arenaflex Owners with a strong focus on sales and service. Responsibilities include: • Providing product information, registration support, as well as service, parts, delivery, and dealer location inquiries • Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals, and providing minor concessions • Limited support to Non-arenaflex Appliance branded appliance owners **What You'll Bring to Our Team** • One-year relevant working experience in a customer service or sales environment • Must be a take-charge person, a self-starter, one who takes initiative with in-depth knowledge of processes and procedures, and execute strong follow-through to resolve owner issues • Requires ability to research, analyze data, and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner • Requires a high degree of concentration and attention to detail to manage daily activity • Excellent team player with verbal, written, and interpersonal skills, with ability to interact with owners at all levels within the organization • Maintain professional interactions to promote and secure brand loyalty for arenaflex Branded Products • Acts with integrity, seeks leadership guidance as necessary to execute job responsibilities • Familiarity with web-based systems to retrieve data for troubleshooting and resolution, comfortable navigating through multiple systems at once • Ability to effectively work at home • Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens **Our Culture** Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities. **Flexible Work Arrangements** GE Appliances is a trust-based organization. It is essential we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join arenaflex, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization. **Equal Opportunity Employer** arenaflex is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law. **E-Verify** arenaflex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. **Accommodations** If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected] **Apply Now** Ready to join our team and create possibilities? Apply now to become an Inbound Customer Service Agent with arenaflex. Apply for this job