**Experienced Inbound Chat Specialist – Automotive Industry Expertise**

At arenaflex, we're on a mission to revolutionize the way automotive dealerships interact with their customers. As an Inbound Chat Specialist, you'll play a vital role in helping us achieve this goal by providing top-notch customer service and support to our clients. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you! **About arenaflex** arenaflex is a leading provider of innovative solutions for the automotive industry. As an affiliate of Reynolds and Reynolds, we're proud to be part of a legacy that spans over 150 years. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join our crew. At arenaflex, we believe in creating a relaxed, yet professional and fun environment that fosters growth, creativity, and collaboration. **Responsibilities** As an Inbound Chat Specialist, you'll be responsible for: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing product and service information to customers, ensuring they have a seamless and enjoyable experience * Narrowing down on appointment information to schedule appointments, ensuring our clients' schedules are optimized * Capturing customer contact information for lead generation and client review, helping our clients generate revenue * Summarizing interactions based on customer needs for client review, providing valuable insights for our clients * Developing and maintaining a knowledge base of our evolving products and services, staying up-to-date on industry trends and developments **Qualifications** To be successful in this role, you'll need: * Previous experience in retail customer service or the automotive industry (not necessary, but a plus!) * Basic internet and window-based computer skills, with a strong ability to multitask and adapt to change * A positive and professional demeanor, with excellent written and verbal communication skills * The ability to work in a fast-paced environment, with a quick turnaround time for responses and tasks * Gaming experience is a plus, as it demonstrates your ability to multitask and think on your feet! **Requirements** * Able to attend 4 weeks of training, Tuesday - Saturday between the hours of 10am-6:30pm CST * Previous experience in retail customer service or the automotive industry (not necessary, but a plus!) * Basic internet and window-based computer skills * Strong ability to multitask is preferred, gaming experience is helpful * Positive and professional demeanor * Excellent written and verbal communication skills * Ability to adapt to change and enjoy a quick-paced work environment **Benefits** At arenaflex, we're committed to providing our associates with a comprehensive benefits package, including: * Medical, dental, vision, and life insurance * Company contributions to your HSA * 6% match on 401(k) * Paid time off and work-life balance * Onsite dining facility offering complimentary breakfast and lunch * Fitness center and onsite medical center * Variety of sports and social leagues to participate in after work * Volunteering initiatives through our Associate Foundation **What We Do at arenaflex** As an affiliate of Reynolds and Reynolds, we're proud to be part of a legacy that spans over 150 years. Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience. With products in over 70% of U.S. dealerships, we're the industry's only Retail Management System. If you've ever purchased a vehicle at a dealership, there's a good chance we had a hand in that transaction. **Join Our Team** If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize the way automotive dealerships interact with their customers. Apply for this job