**Experienced Hybrid TPUS | Assistant Manager Customer Experience | El Paso, Texas (Onsite)**

At arenaflex, we're on a mission to revolutionize the way businesses operate in a rapidly changing world. As a global, digital business services company, we're dedicated to delivering cutting-edge, digitally powered business services that help the world's best brands streamline their operations and achieve their goals. With a team of over 500,000 passionate and inspired individuals speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment. **Benefits of Joining arenaflex** When you join arenaflex, you can expect a comprehensive package of benefits that will support your personal and professional growth. Some of the benefits include: * Paid Training to help you develop new skills and advance your career * Competitive Wages that reflect your value to the organization * Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security * Paid Time Off to recharge and spend time with loved ones * Employee wellness and engagement programs to promote a healthy work-life balance and foster a positive work environment **TP and You** At arenaflex, we're committed to making people's lives simpler, faster, and safer through our balanced high-tech and high-touch approach. We help companies adapt quickly to changing needs and strive to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to make a meaningful impact and advance your career in a dynamic and supportive environment. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit! **Responsibilities** As the Hybrid TPUS | Assistant Manager Customer Experience, you'll be responsible for developing and implementing a robust sales strategy to drive team performance and meet key business objectives. Your primary responsibilities will include: * **Sales Strategy and Performance Management**: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets. * **Compliance and Reporting**: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals. * **Operational Oversight**: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes. * **Ethical Leadership**: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership. * **Strategic Collaboration**: Act as a key liaison with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, and IT, to ensure seamless operations and strategic alignment. * **Adaptability**: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands. * **Other Duties**: Perform other related duties and assignments as required to support the success of the sales center. **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * **Required Skills**: + Process Excellence + Collaboration + Communication + Emotional Intelligence + Open-Mindedness + Critical Thinking + Solution Orientation + Entrepreneurship + AI Proficiency + Data Literacy * **REQUIRED EXPERIENCE**: + Minimum of 6 months of call center sales management experience is required. + Sales Management experience is a mandatory prerequisite. + Experience in outbound sales is a plus. + Proven experience managing multiple sales programs concurrently is a plus. + Previous experience as a supervisor, team lead, or in a similar management role is required. + Must have flexible availability based on the hours of operation. * **QUALIFICATIONS**: + Proven Sales Management Experience: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions. + Communication Skills: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction. + Technical Proficiency: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel. + Sales and Business Acumen: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements. **Be Part of Our arenaflex Family** At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **arenaflex is an Equal Opportunity Employer** If you're passionate about delivering exceptional customer experiences and advancing your career in a dynamic and supportive environment, we encourage you to apply for this exciting opportunity. Join our arenaflex family and discover a world of possibilities! Apply for this job