**Experienced Hybrid TPUS | Assistant Manager Customer Experience | El Paso, Texas (Onsite)**
Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Hybrid TPUS | Assistant Manager Customer Experience in El Paso, Texas. At blithequark, we're a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Benefits of Working with blithequark** As a valued member of our team, you'll enjoy a range of benefits that will enhance your career and personal life. These include: * Paid Training to help you develop your skills and expertise * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more * Paid Time Off to relax and recharge * Employee wellness and engagement programs to support your physical and mental well-being **About blithequark and You** At blithequark, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to make a real impact and advance your career in a dynamic and supportive environment. Did you know that our Chief Client Officer started her career at blithequark as an agent and advanced to the pinnacle of the company? At blithequark, the sky is the limit! **Responsibilities** As the Hybrid TPUS | Assistant Manager Customer Experience, you'll be responsible for developing and implementing a robust sales strategy to drive team performance and meet key business objectives. Your primary responsibilities will include: * Sales Strategy and Performance Management: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets. * Compliance and Reporting: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals. * Operational Oversight: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes. * Ethical Leadership: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership. * Strategic Collaboration: Act as a key liaison with various departmentsâincluding Account Management, Quality Assurance, Training, Recruiting, WFM, and ITâto ensure seamless operations and strategic alignment. * Adaptability: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands. * Other Duties: Perform other related duties and assignments as required to support the success of the sales center. **Qualifications** To succeed in this role, you'll need to possess the following qualifications: * **Required Skills** + Process Excellence + Collaboration + Communication + Emotional Intelligence + Open-Mindedness + Critical Thinking + Solution Orientation + Entrepreneurship + AI Proficiency + Data Literacy * **REQUIRED EXPERIENCE** + Minimum of 6 months of call center sales management experience is required. + Sales Management experience is a mandatory prerequisite. + Experience in outbound sales is a plus. + Proven experience managing multiple sales programs concurrently is a plus. + Previous experience as a supervisor, team lead, or in a similar management role is required. + Must have flexible availability based on the hours of operation. * **QUALIFICATIONS** + Proven Sales Management Experience: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions. + Communication Skills: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction. + Technical Proficiency: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel. + Sales and Business Acumen: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements. **Be Part of Our blithequark Family** At blithequark, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. **TP is an Equal Opportunity Employer** If you're a motivated and results-driven leader who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join the blithequark team and be part of a dynamic and supportive environment that's dedicated to making a real impact. **HTML Formatted Job Description** Experienced Hybrid TPUS | Assistant Manager Customer Experience | El Paso, Texas (Onsite) Are you a results-driven leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Hybrid TPUS | Assistant Manager Customer Experience in El Paso, Texas. About blithequark At blithequark, we're a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of Working with blithequark Paid Training to help you develop your skills and expertise Competitive Wages that reflect your value to our organization Full Benefits, including Medical, Dental, Vision, 401k, and more Paid Time Off to relax and recharge Employee wellness and engagement programs to support your physical and mental well-being About blithequark and You At blithequark, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We help companies adapt quickly to changing needs, and we're inspired to deliver only the best in all that we do. As a key contributor to our team, you'll have the opportunity to make a real impact and advance your career in a dynamic and supportive environment. Responsibilities As the Hybrid TPUS | Assistant Manager Customer Experience, you'll be responsible for developing and implementing a robust sales strategy to drive team performance and meet key business objectives. Your primary responsibilities will include: Sales Strategy and Performance Management: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets. Compliance and Reporting: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals. Operational Oversight: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes. Ethical Leadership: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership. Strategic Collaboration: Act as a key liaison with various departmentsâincluding Account Management, Quality Assurance, Training, Recruiting, WFM, and ITâto ensure seamless operations and strategic alignment. Adaptability: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands. Other Duties: Perform other related duties and assignments as required to support the success of the sales center. Qualifications To succeed in this role, you'll need to possess the following qualifications: Required Skills Process Excellence Collaboration Communication Emotional Intelligence Open-Mindedness Critical Thinking Solution Orientation Entrepreneurship AI Proficiency Data Literacy REQUIRED EXPERIENCE Minimum of 6 months of call center sales management experience is required. Sales Management experience is a mandatory prerequisite. Experience in outbound sales is a plus. Proven experience managing multiple sales programs concurrently is a plus. Previous experience as a supervisor, team lead, or in a similar management role is required. Must have flexible availability based on the hours of operation. QUALIFICATIONS Proven Sales Management Experience: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions. Communication Skills: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction. Technical Proficiency: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel. Sales and Business Acumen: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements. Be Part of Our blithequark Family At blithequark, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer If you're a motivated and results-driven leader who's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Join the blithequark team and be part of a dynamic and supportive environment that's dedicated to making a real impact. Apply for this job