Experienced Hybrid Customer Service Specialist – Debt Resolution and Account Management
Are you a customer service professional with a passion for helping others overcome challenges? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at careerzynith, a leading accounts receivable management company headquartered in Gahanna, Ohio.
**About careerzynith**
careerzynith is a dynamic and innovative company that focuses on debt recovery in various industries, including higher education, healthcare, automotive, retail, commercial, and government services. Our mission is to provide exceptional customer service while maintaining a strong commitment to integrity, dignity, and respect. We're proud to be recognized as one of the best places to work in collections, with a BBB A+ rating and numerous awards for excellence in ethics and customer service.
**Job Summary**
As a Hybrid Customer Service Specialist at careerzynith, you will interact with consumers by addressing inquiries, resolving complaints, and assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. You will create a sense of urgency using a customer service demeanor while remaining positive and professional at all times. This is a full-time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.
**What We Offer**
* Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential
* Benefits: medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays
* Professional growth: careerzynith is committed to individual growth and advancement
* Full-time work: 40 hours per week schedule
* Paid training: designed to set you up for success from day one!
* Supportive team and collaborative culture
**Key Responsibilities**
* Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts
* Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt
* Maintain a workload of delinquent accounts up to and including completion of payments
* Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete
* Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed
* Perform proper skip tracing techniques to identify borrower contact information
* Abide by the FDCPA at all times
* Adhere to both internal and industry-wide compliance regulations
* Any other additional responsibilities assigned by management
**Essential and Preferred Qualifications**
* Excellent communication skills, including active listening
* Bilingual - Spanish and English proficiency a plus
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software while working across multiple systems/screens
* Knowledge of, or ability to learn, product, service, or area of customer service specialization
* High school diploma or GED required; college degree a plus but not required
* Previous collections, call center, or customer service experience is a plus
* Ability to meet and exceed daily, weekly, and monthly production goals
* Ability to multitask and maintain composure in stressful situations
**Skills and Competencies Required for Success**
* Strong problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in computer software and systems
* Strong analytical and critical thinking skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
* careerzynith is committed to individual growth and advancement
* Opportunities for professional development and training
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture Highlights**
* careerzynith is a dynamic and innovative company that values integrity, dignity, and respect
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including telecommuting options
**Compensation, Perks, and Benefits**
* Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential
* Benefits: medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays
* Professional growth: careerzynith is committed to individual growth and advancement
* Full-time work: 40 hours per week schedule
* Paid training: designed to set you up for success from day one!
**Why Join careerzynith?**
* careerzynith is a leading accounts receivable management company with a strong commitment to integrity, dignity, and respect
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including telecommuting options
**Equal Employment Opportunity**
careerzynith affords equal employment opportunity to all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.
**Respect. Recover. Reclaim.**
Join our team at careerzynith and be part of a dynamic and innovative company that values integrity, dignity, and respect. Apply now and take the first step towards a rewarding career in customer service!
Apply for this job
**About careerzynith**
careerzynith is a dynamic and innovative company that focuses on debt recovery in various industries, including higher education, healthcare, automotive, retail, commercial, and government services. Our mission is to provide exceptional customer service while maintaining a strong commitment to integrity, dignity, and respect. We're proud to be recognized as one of the best places to work in collections, with a BBB A+ rating and numerous awards for excellence in ethics and customer service.
**Job Summary**
As a Hybrid Customer Service Specialist at careerzynith, you will interact with consumers by addressing inquiries, resolving complaints, and assisting them with managing their delinquent accounts. Our consultative approach helps debtors identify the most suitable way to resolve a balance in the best interests of all parties. You will create a sense of urgency using a customer service demeanor while remaining positive and professional at all times. This is a full-time, non-exempt position that reports directly to the Department Manager. This position is eligible for telecommuting.
**What We Offer**
* Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential
* Benefits: medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays
* Professional growth: careerzynith is committed to individual growth and advancement
* Full-time work: 40 hours per week schedule
* Paid training: designed to set you up for success from day one!
* Supportive team and collaborative culture
**Key Responsibilities**
* Provide methods and solutions to debt borrowers in attempts to resolve delinquent accounts
* Continuously receive inbound calls and perform outbound calls in attempt to assist borrowers in resolving debt
* Maintain a workload of delinquent accounts up to and including completion of payments
* Properly follow up with borrowers to ensure required documentation and payment processing is compliant and complete
* Ensure all borrower accounts are documented properly and notify borrowers of any missing or additional procedures needed
* Perform proper skip tracing techniques to identify borrower contact information
* Abide by the FDCPA at all times
* Adhere to both internal and industry-wide compliance regulations
* Any other additional responsibilities assigned by management
**Essential and Preferred Qualifications**
* Excellent communication skills, including active listening
* Bilingual - Spanish and English proficiency a plus
* Service-oriented and able to resolve customer grievances
* Proficient computer skills with the ability to learn new software while working across multiple systems/screens
* Knowledge of, or ability to learn, product, service, or area of customer service specialization
* High school diploma or GED required; college degree a plus but not required
* Previous collections, call center, or customer service experience is a plus
* Ability to meet and exceed daily, weekly, and monthly production goals
* Ability to multitask and maintain composure in stressful situations
**Skills and Competencies Required for Success**
* Strong problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Proficiency in computer software and systems
* Strong analytical and critical thinking skills
* Ability to work independently and as part of a team
* Strong attention to detail and organizational skills
**Career Growth Opportunities and Learning Benefits**
* careerzynith is committed to individual growth and advancement
* Opportunities for professional development and training
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture Highlights**
* careerzynith is a dynamic and innovative company that values integrity, dignity, and respect
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including telecommuting options
**Compensation, Perks, and Benefits**
* Hourly pay: starting at $15 - $18/hour with monthly performance bonus potential
* Benefits: medical, dental, vision, life, and disability insurance, 401K, paid vacation, and holidays
* Professional growth: careerzynith is committed to individual growth and advancement
* Full-time work: 40 hours per week schedule
* Paid training: designed to set you up for success from day one!
**Why Join careerzynith?**
* careerzynith is a leading accounts receivable management company with a strong commitment to integrity, dignity, and respect
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including telecommuting options
**Equal Employment Opportunity**
careerzynith affords equal employment opportunity to all qualified individuals and does not discriminate against employees or applicants for employment on the basis of an individual's actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, actual or perceived gender, genetic information or any other status protected by applicable federal, state, or local law.
**Respect. Recover. Reclaim.**
Join our team at careerzynith and be part of a dynamic and innovative company that values integrity, dignity, and respect. Apply now and take the first step towards a rewarding career in customer service!
Apply for this job