**Experienced Hotline and Customer Care Operator – Japanese Speaking – Mental Health Support Specialist**

At arenaflex, a pioneering digital mental health company backed by Temasek, we're on a mission to revolutionize the way people prioritize their mental wellbeing. Our cutting-edge platform, ThoughtFullChat ("TFC"), empowers individuals to take proactive control of their mental health, leveraging a comprehensive range of tools and resources tailored to their unique needs. From self-driven learning to one-on-one coaching with mental health professionals, we're committed to meeting our users where they are most comfortable. As a key member of our team, you'll play a vital role in shaping the future of mental health support. If you're passionate about making a meaningful difference in people's lives, we invite you to join our dynamic team of change-makers. **Job Summary:** arenaflex is seeking an experienced and compassionate Hotline and Customer Care Operator to join our team. As a Japanese-speaking mental health support specialist, you'll be responsible for providing critical support to individuals in crisis, navigating complex situations with empathy and expertise. Your exceptional communication skills, critical thinking, and problem-solving abilities will enable you to deliver top-notch service to our clients, ensuring their mental wellbeing is prioritized. **Key Responsibilities:** * Provide psychological first aid and crisis counselling to crisis callers using English, Cantonese/Mandarin, and Japanese (strongly preferred) * Ensure the resolution of crisis situations according to established protocols * Oversee the operation and management of wellness hotline services, including attending to calls, de-escalating/escalating situations, and intervening as necessary * Support our clinical team in administrative processes and psychological case management * Assist with day-to-day tasks, such as desktop research, data entry, and easy translations as needed (approximately 10-20% of your time) **About You:** * **Strongly Preferred:** Ability to speak Japanese and/or Cantonese/Mandarin * Some knowledge of Psychology is preferred but not compulsory, as training will be provided * Excellent communication skills, with the ability to communicate professionally even under pressure * Willingness to learn and work with the necessary tools to deliver high-quality service * Commitment to upholding the highest standards of privacy and ethics in handling sensitive data **What We Offer:** * A dynamic and supportive work environment that fosters growth and development * Opportunities for career advancement and professional growth * Comprehensive training and development programs to enhance your skills and expertise * A competitive compensation package, including salary, benefits, and perks * A chance to make a meaningful difference in people's lives and contribute to a pioneering digital mental health company **Work Environment and Company Culture:** At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our team is passionate about making a positive impact on mental health, and we're dedicated to fostering a culture of empathy, understanding, and collaboration. As a Hotline and Customer Care Operator, you'll be part of a dynamic team that's driven by a shared vision of prioritizing mental wellbeing. **Compensation and Benefits:** We offer a competitive compensation package, including a salary, benefits, and perks. As a valued member of our team, you'll enjoy a range of benefits, including: * Comprehensive health insurance * Retirement savings plan * Paid time off and holidays * Professional development opportunities * Access to our state-of-the-art mental health platform, ThoughtFullChat **How to Apply:** If you're a motivated and compassionate individual who's passionate about making a difference in people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Opportunity Employer:** arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds, cultures, and identities. If you have a disability or special need, please inform us for accommodation. **Join Our Team:** At arenaflex, we're on a mission to revolutionize the way people prioritize their mental wellbeing. Join our dynamic team of change-makers and be part of a pioneering digital mental health company that's shaping the future of mental health support. Apply now and take the first step towards making a meaningful difference in people's lives! Apply for this job